Answerroot.com is a questionable browser extension or domain that can override the settings of the homepage and default search engine. In fact, the same name will appear on the homepage of a compromised browser. Answerroot.com claims to enhance the online search experience of users, especially if they are looking for music, albums, artists, and any relevant data.
Answerroot.com is deemed a potentially unwanted program (PUP) that sneaks onto the computer via freeware or shareware. This threat is cleverly hidden in free software via a method called software bundling. Hence, users may not be able to see the installation course carried out by Answerroot.com.
When fully installed, Answerroot.com starts interfering with internet applications like Google Chrome, Mozilla Firefox, Safari, or Edge. It alters settings on vital pages like the homepage, new tab, and preferred search provider. Some victims also complain of unwanted advertisements and redirects during the existence of Answerroot.com. This frustrating experience made them believe that this threat was part of a virus infection.
Answer Root Adware
In general, computer security experts classify Answerroot.com as adware or PUP. This means that it is categorically not as harmful as viruses and malware. Moreover, adware only targets browser applications with the main objective of generating online profit by exploiting most of their pages. This is the reason why it overrides browser configuration—to display advertisements and paid links.
Even if Answerroot.com does not fall under computer virus category, we still urge users to remove it from the browser. This is the only way to bring back safety and security to Google Chrome. For a complete guide to removing Answerroot.com, please browse the special section below.
Answerroot.com Pop-up
Sometimes, the effect of Answerroot.com on the browser does not involve homepage hijacking. There were reports that the said domain is exhibiting pop-ups, especially ads that originate from the taskbar or sidebar. This pop-up by Answerroot.com is technically part of the push notification window. As shown in the image above, web users will be prompted to allow notifications during their first visit to Answerroot.com. When granted, Answerroot.com will begin to exhibit aggressive pop-up ads through this notification area.
Answerroot.com Removal Procedure for PC and Mac
In this section, we will provide effective guidelines to get rid of the threat from an infected computer. To automatically remove malware, you may download the recommended scanner. For comprehensive instructions, please execute the manual step-by-step procedures.
Instant Removal : Scan the computer with antivirus program
Combo Cleaner is a trusted computer security and optimization tool equipped with a powerful virus and malware detection engine. This program can get rid of Answerroot.com browser hijacker and similar threats, whether it has infected PC, Mac, Android, or iOS.
1. Download the application from the following page:
2. Save the file to your preferred location.
3. Double-click the downloaded file and install with the default settings.
4. At the end of the setup process, click Finish to run Combo Cleaner.
5. To begin checking for threats like Answerroot.com, click on the Start Scan button. Wait for this scan to finish.
6. At the end of the scan process, click on Remove all threats to delete Answerroot.com, including all harmful objects from the computer.
To fully optimize the features of antivirus and privacy scanners, users may have to upgrade to the premium version.
Please continue with the succeeding removal procedures if you are comfortable manually getting rid of the browser hijacker and malicious items linked to it.
Manual Removal : Steps to get rid of Answerroot.com
The steps below will guide you to manually remove Answerroot.com without having to purchase a recommended virus scanner. We have tested the procedures; hence, the attackers may make modifications overtime. As a result, terms, names, and images in the guide may differ from what users are seeing recently.
The procedure may require you to close the browser or restart the computer; therefore, we are suggesting to Bookmark or Print this page.For Windows PC Users
Below is a systematic instruction that is very useful in getting rid of the browser hijacker from a compromised PC. In order to totally eliminate the threat, it is vital to follow the process in an exact manner.
Step 1 : Scan with AdwCleaner and Reset Chrome Policies
In addition to the procedure, we suggest scanning the computer with AdwCleaner tool. Possibly, there are some traces of Answerroot.com on the browser that were not deleted during the preceding steps. This tool will scan the computer and check for presence of malicious applications.
1. Follow the link below to download the tool called AdwCleaner.
2. When the download has completed, please close all running programs on the computer, especially browsers affected by Answerroot.com.
3. Browse the location of the downloaded file and double-click on adwcleaner.exe to start running the tool.
4. If Windows displays a prompt saying, "Do you want to allow this app to make changes to your device?" click Yes to proceed.
5. On the AdwCleaner dashboard, click on Settings.
6. While in the Settings window, please turn On the Reset Chrome Policies and Reset IE Policies.
7. Go back to the Dashboard and click the Scan Now button.
8. AdwCleaner searches the computer for malicious programs, extensions, plug-ins, adware, and any items that may be associated with Answerroot.com.
9. Clean or Remove all suspicious and harmful items identified after the thorough scan.
10. AdwCleaner will then prompt an option to run another repair, which will reset Winsock and other settings. Please click the Run Basic Repair button.
11. A message will appear stating that "All processes will be closed..." Please click Continue.
12. After the cleanup procedure, rebooting the computer is required to finalize the removal of Answerroot.com as well as other detected threats.
Step 2 : Scan the computer with Sophos Home Antivirus
To remove Answerroot.com files, scanning the computer with this powerful virus and malware removal tool is recommended. This scanner does not just uncover known threats like viruses or malware; it is also effective in discovering browser hijacker like Answerroot.com.
1. Please click on the link below to download the program.
2. After downloading, locate the file SophosInstall.exe in the Downloads folder.
3. Install by double-clicking on the file.
4. If it prompts "Do you want to allow this app to make changes on your device?" please click Yes.
5. Next, it will display the Terms and Conditions page. Click the Install button to begin.
6. Run the installation with the default settings. Please note that an internet connection is required in order to download important updates.
7. After finishing the installation, you must login to the dashboard. If you already have a Sophos account, please login. Otherwise, please enter your details and click on the Create Account button.
8. Once you are in the Sophos Home console, click the Scan button to start checking the computer for Answerroot.com components.
9. Scanning may take a while; please wait for this process to finish.
10. After scanning the computer, Sophos Home will start cleaning or deleting files infected with Answerroot.com.
11. You may now close Sophos Home. The computer is now free from Answerroot.com, as well as associated malware and viruses.
The above procedures should have totally eliminated Answerroot.com browser hijacker. However, if you find that there are still remnants of the virus, please proceed to the next steps below.
For Mac OS Users
This section contains a comprehensive guide for Mac users. It will help you remove malicious Answerroot.com browser hijacker along with harmful files that come with it. Procedures on this page are written in a manner that can be easily understood and executed by Mac users.
Step 1 : Uninstall Answerroot.com from Mac Applications
1. Go to Finder.
2. On the menu, click Go and then, select Applications from the list to open Applications Folder.
3. Find Answerroot.com or any unwanted program.
4. Drag Answerroot.com to Trash Bin to delete the application from Mac.
5. Next, go to the Dock, right-click on the Trash icon, and click on Empty Trash.
Step 2 : Delete Malicious Files that have installed Answerroot.com
1. Go to your Finder. From the menu bar, please select Go > Go to Folder.
2. Input the following string and press Enter on the keyboard.
~/Library/LaunchAgents
3. You will now see a hidden folder named LaunchAgents. Take note of the following files inside the folder:
- com.Answerroot.com.plist
- unknown.service.plist
- unknown.system.plist
- unknown.download.plist
- unknown.update.plist
4. The term unknown is just a representation of the actual malware name. Attackers may use the following file names:
- Answer Root, (random characters).plist
If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing Answerroot.com to be present on your Mac. Arranging all items to see the latest ones may also help you identify recently installed unfamiliar files.
5. Please click on "Show items as..."
6. To arrange the items in chronological order, click Date Modified.
7. Drag all suspicious files that you may find to Trash.
Take note of all the suspicious files, as you may also delete the same item in another folder as we go on.8. Please restart the Mac computer.
9. Open another folder using the same method as above. Copy and paste the following string to easily locate the folder:
~/Library/Application Support
10. Select any suspicious items that you have noted previously. Drag them to the Trash.
11. Repeat the process in the following non-hidden folders (without ~):
/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support
12. Lastly, go to your Finder > Go and open the Applications folder. Look for subfolders with the following names and drag them to Trash.
- Answer Root, (random characters)
Optional : For locked files that cannot be removed, do the following:
1. Go to Launchpad > Other folder, open the Activity Monitor.
2. Select the process you want to quit.
3. In the upper part of the window, click the Stop button.
4. Click on Force Quit button.
5. You may now delete or remove the locked file that belongs to Answerroot.com homepage hijacker.
Optional Virus Scan : Double-check with Malwarebytes for Mac
Use Malwarebytes for Mac to do another scan to make sure the machine is already clear of viruses, malware, and adware. This efficient anti-malware application allows you to detect things that other security software was unable to recognize.
1. Download Malwarebytes for Mac from the link below.
2. Locate the downloaded Malwarebytes-Mac.pkg and install it with the default settings.
3. Run Malwarebytes for Mac. It will check for updates and download the most recent version if one is available. This is necessary for finding recent malware threats, including Answerroot.com.
4. Once you are on the Malwarebytes dashboard, please click on the Scan button to start scanning your Mac computer.
5. After the scan, Malwarebytes for Mac will display a list of identified threats, and Answerroot.com is surely part of it. Be sure to select all items in the list. Then, click the Remove button to clean the computer.
Step 3 : Delete Answerroot.com Browser Extension
Most adware and unwanted programs use an application called a "browser extension" to be able to take over the settings of internet applications. Therefore, we highly recommend checking and removing the extension that is closely related to Answerroot.com. If it is not present, look for and delete any suspicious browser extension.
Google Chrome
For Google Chrome Browser
1. Open the Google Chrome browser.
2. Input the strings below in the address bar and press Enter on the keyboard:
chrome://extensions/
3. Find Answerroot.com or a relevant entry and remove it from Google Chrome.
Safari
For Safari Browser
1. Open the Safari browser.
2. On the top menu, click Safari > Settings or Preferences.
3. The Safari settings window will open. Please select the Extensions tab.
4. Locate the suspicious extension and click the Uninstall button to remove it from Safari.
5. You may now close the window and restart Safari.
Edge (PC)
For Microsoft Edge Browser
1. On your keyboard, press Windows Key + R. Type the appwiz.cpl command and click OK.
2. The Program and Features window will open. Arrange the list in a chronological manner, with recently installed applications on top. To do this, click on the 'Installed On' column.
3. Select Answerroot.com or a recently installed suspicious entry from the list.
4. Click on Uninstall to remove it from the Windows system.
If Answerroot.com is still present on the browser and unwanted homepage and pop-ups persist, another option is to remove the hijacker from the browser settings.
5. Open the Microsoft Edge program.
6. Input the following string in the address bar and press Enter on the keyboard:
edge://extensions/
7. Look for and Remove or Disable entries for Answerroot.com from the Installed Extensions area.
8. You may now close the window and restart the Microsoft Edge browser.
Edge (Mac)
For Microsoft Edge on Mac
1. Open the Microsoft Edge for Mac.
2. Input or copy and paste the following string in the address bar. Press Enter on the keyboard:
edge://extensions/
3. Look for and Remove or Disable entries for Answerroot.com from the Installed Extensions area.
4. You may now close the window and restart the Microsoft Edge browser.
Firefox
For Mozilla Firefox Browser
1. Open the Mozilla Firefox browser.
2. Type or copy and paste the strings below in the address bar and press Enter on the keyboard:
about:addons
3. Click on Extensions from the sidebar menu.
4. Look for an entry that pertains to Answerroot.com and Disable or Remove it from the browser using the options button.
Opera
For Opera Browser
1. Open the Opera internet browser program.
2. In the address bar, type or copy and paste the text below. Press Enter on your keyboard.
opera://extensions
3. Find the malicious extension and then, click on Remove button to delete it from the Opera browser.
After deleting the malicious browser extension, it is expected that the homepage and search hijackers will be removed from the affected internet browser.
Step 4 : Fixing the Homepage and Search Engine
Google Chrome
For Google Chrome Browser
1. Open the Google Chrome browser. Type or copy and paste the following on the address bar. Then, press Enter on the keyboard:
chrome://settings
2. Go to the left sidebar and click On Startup.
3. Select "Open a specific page or set of pages" in the right panel.
4. Locate the unwanted Homepage URL, click on More Actions icon (3-dot), and select Remove or Edit.
5. If you choose Edit, enter the desired web address as your home page, replacing Answerroot.com. Click Save.
6. To set the default search engine, go to the left sidebar, and this time, select Search Engine.
7. Click on the Manage search engines and site search button in the right panel.
8. Find the unwanted Search Engine in the list. Click on More Actions icon, and then click Delete.
9. Go back to the left side bar and click Search Engine.
10. In the right panel, choose a valid entry from the "Search engine used in the address bar."
You can now restart the Google Chrome browser to see if the unwanted homepage and search engine related to Answerroot.com are gone.
Microsoft Edge
For Microsoft Edge Browser
1. Open the Microsoft Edge browser on your computer.
2. In the address bar, type or copy and paste the string below, then press Enter on the keyboard:
edge://settings/startHomeNTP
3. Go to the "When Edge Starts" area. Under the "Open these pages" section, click More Actions (3-dot).
4. Select Edit to open the Edit Page window.
5. Input your desired address to replace the homepage settings of Answerroot.com.
6. Click the Save button. You may now restart Microsoft Edge browser.
Mozilla Firefox
For Mozilla Firefox Browser
1. Open the Mozilla Firefox browser on your computer.
2. Type or copy and paste the following on the address bar, then press Enter on the keyboard:
about:preferences
3. Click Home in the sidebar area.
4. Under "Homepage and new windows", you may choose Firefox Home (Default) or Custom URLs.
5. If you chose Custom URLs, input the desired URL to replace Answerroot.com settings.
6. To configure the default search engine, select Search in the left sidebar to display the settings.
7. Under the "Default Search Engine" list, please select a legitimate one (i.e., Google).
8. Scroll down to "Search Shortcuts" and select an unwanted search engine.
9. Click on the Remove button to delete the unwanted search engine. You may now restart the Mozilla Firefox browser.
Safari
For Safari Browser
1. Open the Safari browser on your Mac.
2. Go to the Safari Menu located in the upper left-hand corner, and then select Settings or Preferences.
3. In the General tab, remove the Answerroot.com item or unwanted URL from the Homepage section. Replace it with your preferred URL to be set as your default homepage.
4. Next, be sure that the "New windows open with" and "New tabs open with" fields are set to "Homepage".
5. Please click on the Search tab, and in the "Search engine" section, select Google or any valid search engine.
6. You may now restart the Safari browser on your Mac.
Opera
For Opera Browser
1. In the address bar of Opera browser, type or copy and paste the text below. Press Enter on your keyboard.
opera://settings/searchEngines
2. Scroll down to the "Search Engine" section and find your desired name (i.e. Google Search)
3. Click on the ellipses icon (3-dot) and select Make Default.
4. In the same section, click the ellipses icon of the unwanted search engine and select Delete to remove the malicious search engine from the Opera browser.
5. Go back to the Basic section and scroll down to the "On Startup" section.
6. Find the unwanted homepage address, click its ellipses icon (3-dot), and choose between Remove or Edit.
7. If you choose Edit, enter the desired web address as your homepage, replacing Answerroot.com. Click Save.
System Compatibility Notice
We made sure that our guide to remove Answerroot.com is compatible with most Microsoft operating systems (Windows 7, Windows Vista, Windows 8, Windows 10, and Windows 11), as well as Mac OS. To avoid complexities, the commands used in the procedures are common, usable, and tested. If you found compatibility issues while using this guide, kindly approach us via message form or the comment section below, and we will make sure to respond and make necessary adjustments.
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