Ransom:JS/TechBrolo.A is a detection name that may pop-up from Microsoft Security Software when it detects a threat with ransomware characteristics. In other terms, this threat is called ransomware virus. It barred your access to computer or files and displays a page of warning messages and ransom notes. To regain your access, Ransom:JS/TechBrolo.A will prompt for ransom money using various online payment schemes.

Threat behavior


This threat normally comes from Trojan infection. Malicious files downloaded from unsafe network-sharing application can also lead to Ransom:JS/TechBrolo.A infection. Beware of clicking links from suspicious email messages and messenger program as it may also cause the malware to invade your computer.

How does this malware operate?

While Ransom:JS/TechBrolo.A is on the system, it will block your access to the computer or files. It will exhibit a message why it locks the computer and will advise you to pay ransom money. You must understand that this is just a mere tactics of Ransom:JS/TechBrolo.A in order to steal money from its victims.

The warning message it projects are usually download from a remote servers which was put up by malware authors.

It will require you to pay through online payment scheme like MoneyGram, Ukash, and MoneyPak. Some variants of Ransom:JS/TechBrolo.A is also using Bitcoin to process the transaction.


As mentioned, the first sign you may notice is the warning message that blocks your access to the computer or files. If ever Ransom:JS/TechBrolo.A has not fully installed, Microsoft Security Software will keep on showing alerts about several attempts of virus trying to penetrate the computer.

Rogue: JS/TechBrolo.A will issue fake technical support page containing the following messages:

Your computer has been blocked!
Error # 268E3
Please call us immediately. Please do not ignore this security alert. If you close this page, your computer access will be disabled to prevent further damage to our network…

Rogue: JS/TechBrolo.A

How to remove Ransom:JS/TechBrolo.A?

To totally remove Ransom:JS/TechBrolo.A from the computer and get rid of relevant viruses and trojans, please execute the procedures as stated on this page. Make sure that you have completely scanned the system with the suggested malware removal tools and virus scanners.

Step 1 : Scan the PC with Combo Cleaner for Windows

Combo Cleaner is a trusted computer security and optimization tool equipped with a powerful virus and malware detection engine. This program can get rid of computer virus like Ransom:JS/TechBrolo.A through this procedure.

1. Download the application from the following page:

2. Save the file to your preferred location.

3. Double-click the downloaded file CCSetup.exe and install with the default settings.

4. At the end of the setup process, click Finish to run Combo Cleaner.

5. The tool will update the database file; please wait for this process to complete.

6. To begin checking for threats like Ransom:JS/TechBrolo.A, click on the Start Scan button. Wait for this scan to finish.

Screenshot of Combo Cleaner PC

7. At the end of the scan process, click on Remove all threats to delete Ransom:JS/TechBrolo.A malware, including all malicious objects from the computer.

To fully optimize the features of antivirus and privacy scanners, users may have to upgrade to the premium version.

Please continue with the succeeding removal procedures if you are comfortable manually getting rid of the computer virus and malicious items linked to it.

Step 2 : Start Windows in Safe Mode With Networking

The method of running Windows in Safe Mode before running a virus scan is effective in getting rid of Ransom:JS/TechBrolo.A. This process can prevent most viruses and malware from loading, making it easier to detect and remove them.

1. On the Windows Search bar, please type msconfig.

Screenshot of Win 11 Search

2. Select and open System Configutation on the list of found results.

3. Once you are in the System Configuration window, go to the Boot tab.

Screenshot of Msconfig Win 11

4. Under the Boot Options area, please check Safe Boot so that it starts in Safe Mode after restarting.

5. Next, select Network. This will allow Windows to boot in Safe Mode with Networking.

6. Lastly, click on Apply and OK to save the changes.

7. Please restart Windows.

Do not forget to restore the normal boot process of Windows after running the virus scan. Simply repeat the method above, and this time, uncheck the Safe Boot option to run Windows normally.

Step 3 : Run Sophos Home Virus Scanner

To remove Ransom:JS/TechBrolo.A automatically, scanning the computer with this powerful virus and malware removal tool is recommended. This scanner does not just uncover known threats like viruses or malware; it is also effective in discovering harmful files associated to Ransom:JS/TechBrolo.A.

1. Please click on the link below to download the program.

2. After downloading, locate the file SophosInstall.exe in the Downloads folder.

3. Install by double-clicking on the file.

4. If it prompts "Do you want to allow this app to make changes on your device?" please click Yes.

5. Next, it will display the Terms and Conditions page. Click the Install button to begin.

Screenshot of Terms by Sophos Home

6. Run the installation with the default settings. Please note that an internet connection is required in order to download important updates.

7. After finishing the installation, you must login to the dashboard. If you already have a Sophos account, please login. Otherwise, please enter your details and click on the Create Account button.

8. Once you are in the Sophos Home console, click the Scan button to start checking the computer for Ransom:JS/TechBrolo.A components.

Screenshot of Sophos Home

9. Scanning may take a while; please wait for this process to finish.

10. After scanning the computer, Sophos Home will start cleaning or deleting files infected with Ransom:JS/TechBrolo.A.

11. You may now close Sophos Home. The computer is now free from Ransom:JS/TechBrolo.A, as well as associated malware and viruses.

After executing the above instructions, Ransom:JS/TechBrolo.A should have been completely removed from the computer. If there are still signs of infection or the computer is displaying unusual behaviors, please continue with the remaining procedures.

Another alternative for Windows 10/11 users is to scan the computer with Microsoft Defender Offline. This will run a virus scan in the recovery environment.

Step 4 : Double Check with Windows Security Apps

Microsoft Windows has a built-in security application that you can use to double-check if your computer is still infected with Ransom:JS/TechBrolo.A. For Windows 10/11 users, please run Windows Security.

Windows 10 / 11 Instructions:

Windows Security is a free tool that was built to help you remove Ransom:JS/TechBrolo.A, viruses, and other malicious items from Windows 10/11 systems. Follow these procedures to scan your computer with the tool:

1. Tap or click the Search charm and search for Windows Security

2. Click Open to run the program.

Screenshot of Win 11 Search

3. On the Dashboard, click Virus and threat protection from the sidebar.

Screenshot of Win 11 Virus Protection

4. On the right panel, click on Scan Options to see different levels of checking the computer.

5. Next, please select Full Scan button.

Screenshot of Full Scan Win 11

6. Lastly, click on the Scan now button to start scanning for the presence of Ransom:JS/TechBrolo.A. The process may take a while to complete.

7. After the scan, Delete/Quarantine identified threats, whether they were relevant to Ransom:JS/TechBrolo.A or not. You may now restart Windows to complete the virus removal process.

For Windows 8.1 and Windows 7, you can scan the computer for free with the Microsoft Malicious Software Removal Tool (MSRT 64-Bit). It is a stand-alone virus scanner tool that targets prevalent malware groups.

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10 thoughts on “Ransom:JS/TechBrolo.A”

  1. Michelle Martin

    there is no instructions for removal for this virus in windows 10. Windows defender keeps finding it but will not remove it

  2. I just did a full scan and found out I had it, but it never blocks any access to files or really did anything. You’re making it sound like the possible thing!

  3. Yes, Same problem I am facing.
    Windows Defender keeps finding it after full scan, removes it but it remains on the system.
    Please provide support for Windows 10 users.

  4. I agree with Bilal, please bill gates can we get some help or are you laughing and mocking us as we cant use our computers. You started this computer age, now help us…. please…

  5. All, please up-vote the Ransom:JS/TechBrolo.A using Feedback Hub to get attention of Microsoft . I have logged the problem and have also turned on “Monitoring” as I scan. And as you all know, The scan just notified me that Windows Defender “Found some malware” and “Windows Defender is removing it” (It just got through removing two previous “finds” and “found” again immediately when I rescanned.)

  6. I have the same problem as the others on here. MSE detects the virus, quarantines it, I remove it forever and it keeps coming back. I have traced it to an Adobe Acrobat upgrade. I have uninstalled it, removed as many registry entries as I can, but I am no expert, ended running processes, and done everything every “expert” has recommended I do on my own — all to no avail. There has to be a way for our our MSE no just to detect but remove it because I don’t want the executable to run and have my files held for ransom.

  7. If found on a Win 10 system using Defender, I believe it states the file location (probably way under the Users folder). If it doesn’t remove it , why not just go to the folder listed and delete it? Not sure this would work, but can’t see why not.

    Or maybe–uninstall the browser that the virus showed up on using Revo Uninstaller, which digs way deep into anything associated with the browser. This should remove all traces of the browser’s associated files. Then use C-Cleaner to clean up your file and registry system.

    Or, just uninstall the browser and use another one. I “think” this virus is browser specific.

  8. Apparently, Malwarebytes is meant to detect and remove it, but did not detect it on my computer.

  9. A couple of times a week I am hit with Support Scam Js/Techbrolo!rfn Windows defenders finds it and places it in quarantine. Then in a few days it starts all over again. I have Windows 10 so it appears I am screwed because it keeps coming back.

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