pop-up is part of a small but malicious program that is integrated into the system to be able to promote Mac computer assistance service. Victims will be prompted to call online technical support via phone number +1 800-798-8393. You may get this program by downloading and installing shareware applications or fake software update. By packing applet into other software, developers are hoping to spread the service fast and easy. Unknown to user, program they have downloaded and installed will somehow corrupt the system by dropping an adware. So far, is deemed as an adware and not a Mac computer virus.

Threat behavior


Codes relevant to can be loaded into the Mac computer through the help of other malware or potentially unwanted program. Primary goal of the malware is to redirect affected browser to the specified web site or any pages within its domain.

There are also instances that clean Mac computers will get redirected to if user pays a visit to malicious web page which executes hijacking scripts.


When is installed, it will pop-up from the system tray at any given time, without the need to be executed. This threat may also open as a browser window and disguise as system warning. The adware promotes mainly their “Mac computer online support” service, followed by a series of tools and programs, which it calls essential.

How does this malware operate?

Most of the fake online technical support web site evolves mainly through malware infection. When installed on the Mac computer, it will force the browser to view fake scanner or web page with enclosed bogus alert. In this case the malware will open the browser to

The threat is not considered a virus that may spread over the Mac computer or to connected network. What can do is to lie regarding the status of your Mac computer so that you will be forced to obtain services which they are promoting.

Your browser has been locked. All PC data will be detained and criminal procedures will be initiated against you if fine will not be paid. For help call toll free +1 800-798-8393.

How to remove from Mac

This section contains comprehensive guide for Mac users. It will help you remove malicious browser hijacker from internet application.

Procedures on this page are written in a manner that can be easily understand and execute by Mac users.

Step 1 : Quick Fix - Scan the System with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of malicious browser hijacker like You may need to purchase full version if you require to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

Combo Cleaner image

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads it's latest virus definition updates and click on "Start Combo Scan" to start removing

Combo Cleaner Scanner

6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable in manually removing malicious objects associated with the threat.

Step 2 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from this link:

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.

Malwarebytes Anti-malware for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.

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