SyncProcess Adware Removal (Mac OS)

SyncProcess can trick many Mac users by promoting itself as a useful browser extension that improves the online browsing and searching experience. Hence, we can confirm that the SyncProcess app belongs to a large group of adware where intrusive entry techniques are commonly used to become an element of an internet program. Due to its forceful entry while disrespecting Mac user’s permission, security experts dubbed SyncProcess a potentially unwanted application (PUA). Computer user’s think the other way. For them, it is a computer virus that infects their internet program and disturbs their online browsing activities. Technically, SyncProcess is not categorized as a virus for a number of reasons.

Why is SyncProcess not a virus?

It is not infectious. Viruses commonly enter the computer via software exploit, and this is the infection mechanism for this threat to dominate the system. SyncProcess needs manual execution, and most of the time, it is bundled with executable files like software installers.

SyncProcess targets internet browser applications, and there is no objective of harming the computer. Most of the attack aims to dominate the homepage and search engine. It aims to promote an unwanted search tool and rogue programs.

SyncProcess is not contagious. Once this threat infiltrates the computer, it remains as a browser extension and operates in that section. There are no reported cases where it contaminates files or other computers on its own. It never spreads on the network of computers or via removable drives, which are common to viruses and worms.

Originates from the Adware clan. Lastly, SyncProcess is just a remake of previous browser hijackers and adware, and we can clearly see its resemblance to CacheOptimizer and StationSure. All of these are computer threats that are listed under the category of unwanted applications.

Screenshot of SyncProcess for Mac

What to do with the SyncProcess app?

Although this threat is not considered a computer virus, Mac computers are still at risk during their existence. It can trigger excessive pop-up advertisements and redirects that may divert the browser to various harmful pages. Moreover, adware are known as data trackers that collect sensitive details about browsing-related activities of Mac users.

With the mentioned risks, it is best to remove the SyncProcess app from the computer as soon as possible to prevent any further infection and harm. A guide to carry out the effective removal of this threat is provided below, along with useful virus and malware scanners.

How do I protect my Mac from SyncProcess adware?

Protecting the computer starts with being cautious while using the device, especially during online sessions. When browsing the internet, be sure to stay away from malicious sites because visiting them can redirect the browser to different pages that can lead to an adware or malware infection. Same thing with email communication, never open any messages or attachments from an unknown or suspicious sender. If you can, block the unusual sender so that the message automatically gets deleted.

Above all, having a decent anti-virus and anti-malware program is needed to completely protect the computer. If there is a budget constraint, even free security programs will do. It is better than having nothing to help you secure the computer against different kinds of attacks.

Procedures to Remove SyncProcess from Mac

This area contains comprehensive procedures to help you remove adware and potentially unwanted program from the computer. Guide on this page are written in a manner that can be easily understand and execute by Mac users.

Step 1 : - Scan the Mac Computer with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of malicious browser hijacker like SyncProcess.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads its latest virus definition updates and click on "Start Combo Scan" to start removing SyncProcess.

Screenshot of Combo Cleaner Dashboard

To fully optimize the features of antivirus and privacy scanners, users may have to upgrade to the premium version.

Proceed with the rest of the removal steps if you are comfortable manually removing malicious objects associated with the threat.

Step 2 : Delete SyncProcess from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find SyncProcess or any unwanted program.

Screenshot of Deleting App

4. Drag SyncProcess to Trash Bin to delete the application from Mac.

5. Next, go to the Dock, right-click on the Trash icon, and click on Empty Trash.

Step 3 : Remove Browser Extensions that belongs to SyncProcess

Most adware and unwanted programs use an application called a "browser extension" to be able to take over the settings of internet applications. Therefore, we highly recommend checking and removing the extension that is closely related to SyncProcess. If it is not present, look for and delete any suspicious browser extension.

Google Chrome

Remove the SyncProcess Extension from Google Chrome

1. Open the Google Chrome browser.

2. Input the strings below in the address bar and press Enter on the keyboard:

chrome://extensions/

Screenshot of Chrome Extensions in PC

3. Find SyncProcess or a relevant entry and remove it from Google Chrome.

Safari

Remove Malicious Extension from Safari

1. Open the Safari browser.

2. On the top menu, click Safari > Settings or Preferences.

3. The Safari settings window will open. Please select the Extensions tab.

Screenshot of Safari Extension Removal

4. Locate the suspicious extension and click the Uninstall button to remove it from Safari.

5. You may now close the window and restart Safari.

Microsoft Edge

Remove SyncProcess from Microsoft Edge Browser

1. Open the Microsoft Edge program.

2. Input or copy and paste the following string in the address bar. Press press Enter on the keyboard:

edge://extensions/

Screenshot of Edge Extension on Mac

3. Look for and Remove or Disable entries for SyncProcess from the Installed Extensions area.

Screenshot of Edge Extension Removal - Mac

4. You may now close the window and restart the Microsoft Edge browser.

Mozilla Firefox

Uninstall the SyncProcess Extension from Mozilla Firefox

1. Open the Mozilla Firefox browser.

2. Type or copy and paste the strings below in the address bar and press Enter on the keyboard:

about:addons

Screenshot of Firefox Extension

3. Click on Extensions from the sidebar menu.

4. Look for an entry that pertains to SyncProcess and Disable or Remove it from the browser using the options button.

Step 4 : Delete Malicious Files that have installed SyncProcess

1. Go to your Finder. From the menu bar, please select Go > Go to Folder.

2. Input the following string and press Enter on the keyboard.

~/Library/LaunchAgents

Screenshot of Go To Folder

3. You will now see a hidden folder named LaunchAgents. Take note of the following files inside the folder:

  • com.SyncProcess.plist
  • unknown.service.plist
  • unknown.system.plist
  • unknown.download.plist
  • unknown.update.plist

4. The term unknown is just a representation of the actual malware name. Attackers may use the following file names:

- SyncProcess, (random characters).plist

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing SyncProcess to be present on your Mac. Arranging all items to see the latest ones may also help you identify recently installed unfamiliar files.

5. Please click on "Show items as..."

Screenshot of LaunhAgents Folder

6. To arrange the items in chronological order, click Date Modified.

7. Drag all suspicious files that you may find to Trash.

Important: Take note of all the suspicious files, as you may also delete the same item in another folder as we go on.

8. Please restart the Mac computer.

9. Open another folder using the same method as above. Copy and paste the following string to easily locate the folder:

~/Library/Application Support

Screenshot of Go to Folder

10. Select any suspicious items that you have noted previously. Drag them to the Trash.

11. Repeat the process in the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support

12. Lastly, go to your Finder > Go and open the Applications folder. Look for subfolders with the following names and drag them to Trash.

- SyncProcess

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad > Other folder, open the Activity Monitor.

2. Select the process you want to quit.

3. In the upper part of the window, click the Stop button.

Screenshot of Force Quit

4. Click on Force Quit button.

5. You may now delete or remove the locked file that belongs to SyncProcess homepage hijacker.

Step 5 : Double-check with Malwarebytes for Mac

1. Download Malwarebytes for Mac from the link below.

2. Locate the downloaded Malwarebytes-Mac.pkg and install it with the default settings.

3. Run Malwarebytes for Mac. It will check for updates and download the most recent version if one is available. This is necessary for finding recent malware threats, including SyncProcess.

4. Once you are on the Malwarebytes dashboard, please click on the Scan button to start scanning your Mac computer.

Screenshot of Malwarebytes Dashboard

5. After the scan, Malwarebytes for Mac will display a list of identified threats, and SyncProcess is surely part of it. Be sure to select all items in the list. Then, click the Remove button to clean the computer.

Step 6 : Fixing the Homepage and Search Engine

Google Chrome

Remove SyncProcess from the Homepage and Search of Chrome

1. Open the Google Chrome browser and type the following on the address bar and press Enter on the keyboard:

chrome://settings

Screenshot of Chrome Settings

2. Go to the left sidebar and click On Startup.

3. Select "Open a specific page or set of pages" in the right panel.

Screenshot of Chrome Startup

4. Locate the unwanted Homepage URL, click on More Actions (3-dot icon), and select Edit.

5. Enter the desired web address as your home page, replacing SyncProcess. Click Save.

6. To set the default search engine, go to the sidebar, and this time, select Search Engine.

Screenshot of Default Search

7. Click on the Manage search engines and site search button in the right panel.

8. Find the unwanted Search Engine in the list. Click on More Actions, and then click Delete.

9. Go back to the left side bar and click Search Engine.

Screenshot of Search Engine Address Bar

10. In the right panel, choose a valid entry from the "Search engine used in the address bar."

You can now restart the Google Chrome browser to see if the unwanted homepage and search engine related to SyncProcess are gone.

Safari

Get Rid of SyncProcess from Safari's Homepage and Search

1. Open your Safari browser.

2. Go to the Safari Menu located in the upper left-hand corner, and then select Settings or Preferences.

3. In the General tab, remove the SyncProcess item or unwanted URL from the Homepage section. Replace it with your preferred URL to be set as your default homepage.

Screenshot of Safari Home Settings

4. Next, be sure that the "New windows open with" and "New tabs open with" fields are set to "Homepage".

5. Please click on the Search tab, and in the "Search engine" section, select Google or any valid search engine.

Screenshot of Safari Search Settings

6. You may now restart the Safari browser.

Microsoft Edge

Remove SyncProcess from the Homepage of Edge Browser

1. Open the Microsoft Edge browser on your Mac computer.

2. In the address bar, type or copy and paste the string below, then press Enter on the keyboard:

edge://settings/startHomeNTP

Screenshot of Edge Homepage Settings on Mac

3. Go to the "When Edge Starts" area. Under the "Open these pages" section, click More Actions (3-dot).

4. Select Edit to open the Edit Page window.

5. Input your desired address to replace the homepage settings of SyncProcess.

Screenshot of Edge for Mac Default Homepage

6. Click the Save button. You may now restart Microsoft Edge for Mac.

Mozilla Firefox

Delete SyncProcess from the Homepage and Search of Firefox.

1. Open the Mozilla Firefox browser on your Mac computer.

2. Type the following on the address bar, then press Enter on the keyboard:

about:preferences

3. Click Home in the sidebar area.

Screenshot of Firefox Homepage Settings

4. Under "Homepage and new windows", you may choose Firefox Home (Default) or Custom URLs.

5. If you chose Custom URLs, input the desired URL to replace SyncProcess settings.

6. To configure the default search engine, select Search in the sidebar to display the settings.

Screenshot of Firefox Search Settings

7. Under the Default Search Engine list, please select a legitimate one (i.e., Google).

8. Scroll down to "Search Shortcuts" and select an unwanted search engine.

Screenshot of Deleting Search

9. Click on the Remove button to delete the unwanted search engine. You may now restart the Mozilla Firefox for Mac.

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