Remove RetrievalBandwidth – Mac Adware

The word “adware” is an abbreviation for ad-supported software, which was created to inundate the browser computer with various advertisements. This type of assault not only affects PC users; Mac OS users are also at risk. As an illustration, we’ll talk about the RetrievalBandwidth adware, which was designed specifically for Mac OS.

About RetrievalBandwidth Adware

Adware known as RetrievalBandwidth is a special type that targets Mac computers. This software was created by the creators to display pop-up ads. In order to promote RetrievalBandwidth, its developers introduced a program that will improve how Mac users browse the internet by offering quick searches and trustworthy results. However, a well-behaved browser will slightly alter its activities maliciously when RetrievalBandwidth is running on the operating system. After installing this program, Mac computers will undoubtedly behave improperly.

RetrievalBandwidth’s effects on Mac

As soon as RetrievalBandwidth is installed, it will start displaying advertisements in various formats, such as pop-ups, coupons, and surveys, rather than enhancing the functionality of browsers on Mac computers. Such incidents may undoubtedly interfere with a user’s planned online activities, particularly when using a browser. Pop-ups could start to emerge from the sides of the screen, interfering with the browser’s current operation. The most aggravating aspect is that such windows will continually remain open on the screen, regardless of how many times the Mac user shuts them down.

This annoying occurrence is a very frequent result of adware on computers. Adware programs are propagated by developers in order to make money from the advertisements. When an adware program like RetrievalBandwidth is installed on a MAC computer, it can also perform unwanted duties like analyzing IP addresses, visited internet sites, viewed web pages, or even crucial data saved on the browser. By selling such sensitive data to external parties for other purposes, it may endanger the cybersecurity of Mac users.

Screenshot of RetrievalBandwidth

How does this malware infect Mac users?

The first is when Mac users download a freeware or bogus software update, as depicted in the image above. This is one of the two most typical methods by which adware effectively infiltrates the Mac OS. Adware like RetrievalBandwidth is silently installed using these techniques without the user’s knowledge. Due to the inclusion of unwanted apps, such software is typically offered for free. The second method involves going to hacked websites that are adware-infected. Such websites typically transmit drive-by downloads by exploiting a Mac user’s browser weakness; as a result, RetrievalBandwidth or any type of adware will start to infect the operating system.

Procedures to Remove RetrievalBandwidth from Mac

This area contains comprehensive procedures to help you remove adware and potentially unwanted program from the computer.

Guide on this page are written in a manner that can be easily understand and execute by Mac users.

Quick Fix - Scan the Mac Computer with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of adware like RetrievalBandwidth. You may need to purchase the full version if you want to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

Install Combo Cleaner

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until your antivirus downloads its latest virus definition updates.

6. Next, click on "Start Combo Scan" to start removing RetrievalBandwidth.

Combo Cleaner Scanner

7. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable manually removing malicious objects associated with the threat.

Step 1 : Delete RetrievalBandwidth from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find RetrievalBandwidth or any unwanted program or suspicious item. It could be in disguise as a different file.

Delete Unwanted App

4. Drag RetrievalBandwidth to Trash Bin to delete the application from Mac.

5. Right-click on Trash icon and click on Empty Trash.

Step 2 : Remove Browser Extensions that belongs to RetrievalBandwidth

1. Locate the add-on or extension that is relevant to the adware. To do this, please follow the following depending on affected browser.

Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.

Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.

Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plug-ins lists when it opens a new window.

2. Once you have located RetrievalBandwidth, click on Remove or Uninstall, to get rid of it.

3. Close the browser and proceed to the next steps.

Step 3 : Delete Malicious Files that have installed RetrievalBandwidth

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.


2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

Command + V

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • com.RetrievalBandwidth
  • unknown.ltvbit.plist
  • unknown.update.plist

The term unknown is just a representation of the actual malware name. Attackers may masks the actual name with following:

- RetrievalBandwidth

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing RetrievalBandwidth to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.


Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/Application Support

10. Lastly, go to your Finder and open the Applications Folder. Look for subfolders with the following names and drag them to Trash.

- RetrievalBandwidth

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

Force Quit Apps

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to RetrievalBandwidth adware.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from this link:

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download the most recent version if one is available. This is necessary for finding recent malware threats, including RetrievalBandwidth.

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on the Scan button to start scanning your Mac computer.

MBAM for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, and RetrievalBandwidth is surely part of it. Be sure to select all items in the list. Then, click the Remove button to clean the computer.

Step 5 : Remove RetrievalBandwidth from Homepage and Search


- Open your Safari browser.
- Go to the Safari Menu located in the upper left-hand corner, and then select Preferences.
- Under the General tab, navigate to the Default Search Engine section and select Google or any valid search engine.
- Next, be sure that the "New Windows Open With" field is set to Homepage.
- Lastly, remove RetrievalBandwidth from the Homepage field. Replace it with your preferred URL to be set as your default homepage.

Google Chrome

- Open the Google Chrome browser.
- Input the following on the address bar and press Enter on the keyboard : chrome://settings/
- Look for 'On Startup' area on the sidebar.
- Select 'Open a specific page or set of pages'.
- Choose the unwanted homepage, and click on Ellipses (three dots) and select Edit.
- Enter the desired web address as your homepage, replacing the RetrievalBandwidth setting. Click Save.
- To set the default search engine, go to the Search Engine area from the sidebar link.
- Click on 'Manage search engines...' button.
- Select the questionable Search Engine and click on Ellipses (three dots). ClickDelete. to remove it from the list.
- Go back to the Search Engine area and choose a valid entry (i.e., Google) from 'Search engine used in the address bar'.

Mozilla Firefox

- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- Click Home on the sidebar area.
- Under "New Windows and Tabs", you may choose Firefox Home (Default) or Custom URLs. - Input the desired URL to replace RetrievalBandwidth settings if you chose Custom URLs.
- To configure default search engine, select Search on the sidebar to display the settings.
- Under the Default Search Engine list, please select one (i.e., Google).
- On the same page, you have the option to Remove unwanted search engines.

Optional : If you are unable to change browser settings, execute these steps:

Some users complain that there is no way to change browser settings because they are grayed out by RetrievalBandwidth. In such a situation, it is important to check if there is an unwanted profile. Please do the following:

1. Quit any running applications and launch System Preferences from your Dock.

2. Under System Preferences, click Profiles.

3. Select RetrievalBandwidth or any relevant profile from the left pane. See the image below.

Remove Profile

4. At the bottom of this window, click the minus [-] button to delete the account. Please refer to the image above.

5. Close the Profiles window and open the affected browser to change all settings associated with RetrievalBandwidth.

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