Remove TrustedAnalog – Mac Adware

TrustedAnalog is an adware program designed specifically to work on Mac systems. There is nothing unusual about its penetration method because it adopts the same tactics as other variants and like most adware, TrustedAnalog merely spread via a bundled application to freeware and shareware. Once it sets foot on the internet program, Mac users may witness unusual behavior especially when conducting an online search. Instead of their preferred search engine, the affected browser program will utilize an unknown and malfunctioning search provider.

TrustedAnalog spread tactics

Similar to other adware for Mac like SimpleFunctionSearch  and Update_3239, TrustedAnalog spread over the internet while employing various deceiving techniques. That being said, Mac users are not informed about its installation and because of this, it was dubbed as a potentially unwanted application (PUA). Although various ways were observed for the widespread campaign of TrustedAnalog, there are a couple of methods that stands out and these are the following:

Software Bundling Hoax – Many freeware nowadays are re-packaged to integrate adware like TrustedAnalog. The actual developers are mostly not aware that their product was ravaged to integrate unwanted app so that it can penetrate the computer without the knowledge of the user. Then, the malicious bundled app are hosted on various servers where Mac users are frequently downloading their favorite software. Once they download and run the setup for the malicious installer, TrustedAnalog will run a separate and discreet installation that never seeks permission from a Mac user. Through this effortless tactic, TrustedAnalog will become an element of the internet program as browser extension and this gives the adware complete control over the infected internet sofwtare.

Bogus Software Update – This scheme is almost the same as the first one. Hence, attackers are investing quite a bit of their funds to distribute TrustedAnalog app via misleading ad campaign. The pop-up ads are usually in disguise as system alert that supposedly identified troubles on the Mac computer due to outdated browser program. It prompts user to download the critical software update in order to fix the issue. Instead of the enhancement, the process will load TrustedAnalog app. See the screenshot image of the fake software update below.

Screenshot of TrustedAnalog fake update

The risks of having TrustedAnalog App

Because TrustedAnalog is a distrusted browser extension, Mac user must perform an immediate removal. Disregarding the presence of this unwanted program may cause issues and annoyances on the internet browser. Like for example, TrustedAnalog can be the basis for different aggressive pop-up advertisements and redirects. These ads normally hold hazardous contents and links that can further contaminate the browser with extra adware or malware. As such, perform the adware removal at once using the procedures below.

Procedures to Remove TrustedAnalog from Mac

This area contains comprehensive procedures to help you remove adware and potentially unwanted program from the computer.

Guide on this page are written in a manner that can be easily understand and execute by Mac users.

Quick Fix - Scan the Mac Computer with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of adware like TrustedAnalog . You may need to purchase full version if you require to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

Install Combo Cleaner

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads its latest virus definition updates and click on "Start Combo Scan" to start removing TrustedAnalog .

Combo Cleaner Scanner

6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable in manually removing malicious objects associated with the threat.

Step 1 : Delete TrustedAnalog from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find TrustedAnalog or any unwanted program.

Delete Unwanted App

4. Drag TrustedAnalog to Trash Bin to delete the application from Mac.

5. Right-click on Trash icon and click on Empty Trash.

Step 2 : Remove Browser Extensions that belongs to TrustedAnalog

1. Locate the add-on or extension that is relevant to the adware. To do this, please follow the following depending on affected browser.

Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.

Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.

Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plug-ins lists when it opens a new window.

2. Once you have located TrustedAnalog , click on Remove or Uninstall, to get rid of it.

3. Close the browser and proceed to the next steps.

Step 3 : Delete Malicious Files that have installed TrustedAnalog

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.

~/Library/LaunchAgents

2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

Command + V

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • com.TrustedAnalog
  • unknown.download.plist
  • unknown.ltvbit.plist
  • unknown.update.plist

The term unknown is just a representation of the actual malware name. Attackers may masks the actual name with following:

- SimpleFunctionSearch, Logarithmic Entry

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing TrustedAnalog to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.

Option+Command+4

Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support

10. Lastly, go to your Finder and open the Applications Folder. Look for subfolders with the following names and drag them to Trash.

- SimpleFunctionSearch, Logarithmic Entry

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

Force Quit Apps

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to TrustedAnalog adware.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from this link:

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including TrustedAnalog .

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.

MBAM for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, TrustedAnalog is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.

Step 5 : Remove TrustedAnalog from Homepage and Search

Safari

- Open your Safari browser.
- Go to Safari Menu located on upper left hand corner, and then select Preferences.
- Under General tab, navigate to Default Search Engine section and select Google or any valid search engine.
- Next, be sure that "New Windows Open With" field is set to Homepage.
- Lastly, remove TrustedAnalog from the Homepage field. Replace it with your preferred URL to be set as your default homepage.

Google Chrome

- Open Chrome browser.
- Type the following on the address bar and press Enter on keyboard : chrome://settings/
- Look for 'On Startup' area.
- Select 'Open a specific page or set of pages'.
- Click on More Actions and select Edit.
- Enter the desired web address as your home page, replacing TrustedAnalog . Click Save.
- To set default search engine, go to Search Engine area.
- Click on 'Manage search engines...' button.
- Go to questionable Search Engine. Click on More Actions and Click 'Remove from list'.
- Go back to Search Engine area and choose valid entry from Search engine used in the address bar.

Mozilla Firefox

- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- On Startup area, select 'Show your home page' under 'When Firefox starts' field.
- Under Home Page field, type the desired URL to replace TrustedAnalog settings.
- To configure default search engine, select Search on left sidebar to display settings.
- Under Default Search Engine list, please select one.
- On the same page, you have an option to Remove unwanted search engine.

Optional : If unable to change browser settings, execute these steps:

Some user complains that there is no way to change browser settings because it is grayed out by TrustedAnalog . In such situation, it is important to check if there is unwanted profile. Please do the following:

1. Quit any running applications and launch System Preferences from your Dock.

2. Under System Preferences, click Profiles.

3. Select TrustedAnalog or any relevant profile from the left pane. See image below.

Remove Profile

4. At the bottom of this window, click minus [-] button to delete the account. Please refer to image above.

5. Close the Profiles window and open the affected browser to change all settings associated with TrustedAnalog .

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