Remove TopLookup (Mac Adware)

By | Posted on November 22, 2019 |

There are numerous group talks about the abrupt emergence of TopLookup.app on Mac computers and as stated by offended computer users, it is specifically aiming to infect Safari browser and other Mac OS internet programs. Like what we have observed, Mac users are also certain that this adware is in the same clan as previous threats like ProductTask, NeedWebSearch, and CapitalProjectSearch.

Assertive internet software extension like TopLookup is classed as potentially unwanted application (PUA) because it was initiated by installation of suspicious freeware. Users are often not willing to install PUP, but because it was part of the freeware package, it was loaded onto Mac system aggressively while disregarding user’s authorization. Other ways where users may have obtained TopLookup also includes links from doubtful websites, spam emails, and malicious advertisements that purports to be a valid software update.

Seeing a TopLookup pop-up is just the initial manifestation of adware’s presence. The main drawback for having this and probably one thing that makes users completely annoyed is the overwhelming display of obtrusive advertisements like pop-ups, banners, and notifications window. Existence of TopLookup may also kick off forceful page redirect actions, which is constrained to commence the downloading of additional adware or PUP.

TopLookup Adware

To sum up, TopLookup is nowhere to be found on the list of decent application for Mac and either does not exist on the inventory of commendable Safari extension. As such, Mac security professionals recommend removing this unwanted application immediately to avoid further harm on the browser and Mac system. For a computer removal guide, please navigate to the specific section where free anti-virus and anti-malware tools are likewise provided.

Procedures to Remove TopLookup from Mac

This area contains comprehensive procedures to help you remove adware and potentially unwanted program from the computer.

Guide on this page are written in a manner that can be easily understand and execute by Mac users.

Step 1 : Quick Fix - Scan the System with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of adware like TopLookup. You may need to purchase full version if you require to maximize its premium features.

1. Download the tool from the following page:

Click here to Download Combo Cleaner

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads it's latest virus definition updates and click on "Start Combo Scan" to start removing TopLookup.

Start Combo Scan

6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable in manually removing malicious objects associated with the threat.

Step 2 : Remove Browser Extensions that belongs to TopLookup

1. Locate the add-on or extension that is relevant to the adware. To do this, please follow the following depending on affected browser.

Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.

Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.

Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plugins lists when it opens a new window.

2. Once you have located TopLookup, click on Remove or Uninstall, to get rid of it.

3. Close the browser and proceed to the next steps.

Step 3 : Delete Malicious Files that have installed TopLookup

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.

~/Library/LaunchAgents

2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

Command + V

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • com.TopLookup
  • unknown.download.plist
  • unknown.ltvbit.plist
  • unknown.update.plist

The term unknown is just a representation of the actual malware name. Attackers may masks the actual name with following:

- ExtraBrowser, ManagerPages

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing TopLookup to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.

Option + Command + 4

Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support

10. Lastly, go to your Finder and open the Applications Folder. Look for subfolders with the following names and drag them to Trash.

- ExtraBrowser, ManagerPages

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

Force Quit Locked Files

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to TopLookup adware.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from this link:

Click here to download MBAM for Mac

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including TopLookup.

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.

Malwarebytes Anti-malware for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, TopLookup is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.

Step 5 : Remove TopLookup from Homepage and Search

Safari

- Open your Safari browser.
- Go to Safari Menu located on upper left hand corner, and then select Preferences.
- Under General tab, navigate to Default Search Engine section and select Google or any valid search engine.
- Next, be sure that "New Windows Open With" field is set to Homepage.
- Lastly, remove TopLookup from the Homepage field. Replace it with your preferred URL to be set as your default homepage.

Google Chrome

- Open Chrome browser.
- Type the following on the address bar and press Enter on keyboard : chrome://settings/
- Look for 'On Startup' area.
- Select 'Open a specific page or set of pages'.
- Click on More Actions and select Edit.
- Enter the desired web address as your home page, replacing TopLookup. Click Save.
- To set default search engine, go to Search Engine area.
- Click on 'Manage search engines...' button.
- Go to questionable Search Engine. Click on More Actions and Click 'Remove from list'.
- Go back to Search Engine area and choose valid entry from Search engine used in the address bar.

Mozilla Firefox

- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- On Startup area, select 'Show your home page' under 'When Firefox starts' field.
- Under Home Page field, type the desired URL to replace TopLookup settings.
- To configure default search engine, select Search on left sidebar to display settings.
- Under Default Search Engine list, please select one.
- On the same page, you have an option to Remove unwanted search engine.

Optional : If unable to change browser settings, execute these steps:

Some user complains that there is no way to change browser settings because it is grayed out by TopLookup. In such situation, it is important to check if there is unwanted profile. Please do the following:

1. Quit any running applications and launch System Preferences from your Dock.

2. Under System Preferences, click Profiles.

3. Select TopLookup or any relevant profile from the left pane. See image below.

Remove Profile

4. At the bottom of this window, click minus [-] button to delete the account. Please refer to image above.

5. Close the Profiles window and open the affected browser to change all settings associated with TopLookup.

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