Remove Searchshp.com (Mac)

By | Posted on October 24, 2018 |

Homepage hijacker with address Searchshp.com may appear like valid search engine due to its neat interface. However, it was discovered that this pretentious start-up page is part of adware family that keeps on producing bunch of browser redirect extension. Searchshp.com is specifically targeting Mac users and aiming to override settings on internet programs like Safari, Google Chrome, and Mozilla Firefox. Thus, homepage, new tab, and default search engine will forcibly utilize the services from Searchshp.com.

During diagnostics, any search inputs on Searchshp.com are redirected to unknown location before showing up the actual results on Yahoo Search. This is a clear indication that the operation intends to divert all user’s search data to own server probably to extract important data. This is common to nearly all homepage hijackers especially to group of adware where Searchshp.com belongs.

This type of browser threat is seen evolving on the internet carried out by a number of infamous software bundles. Searchshp.com may arrive on the computer as part of suspicious freeware like utilities, media player, download manager, or fake Adobe update. Thus, it is highly advice to obtain software only from valid sources like official websites and its legitimate partners. This is the only reason to effectively avoid Searchshp.com and other homepage hijackers.

Searchshp.com

In order to remove Searchshp.com, certain steps must be accomplished on the browser. Extension needs to be eliminated and relevant browser helper object must be taken out. This can be done by simply scanning the computer with recommended anti-malware tool below. Instructions to manually remove Searchshp.com objects are also included in the procedures.

Online Security Scanner Report for searchshp.com:

Norton SafeWeb High risk Community Rating: 0.0 Updated: Oct. 24, 2018
MCAfee Site Advisor Minimal risk Feedback: No Data Updated: Oct. 24, 2018
Transparency Report Currently safe Feedback: No Data Updated: Oct. 24, 2018

Procedures to Remove Searchshp.com from Mac

This section contains comprehensive guide to help you remove malicious browser hijacker from internet application.

Procedures on this page are written in a manner that can be easily understand and execute by Mac users.

Step 1 : Quick Fix - Scan the System with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of malicious browser hijacker like Searchshp.com. You may need to purchase full version if you require to maximize its premium features.

1. Download the tool from the following page:

Click here to Download Combo Cleaner (this will open a new window)

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads it's latest virus definition updates and click on "Start Combo Scan" to start removing Searchshp.com.

Start Combo Scan

6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable in manually removing malicious objects associated with the threat.

Step 2 : Remove Browser Extensions that belongs to Searchshp.com

1. Locate the add-on or extension that is relevant to the hijacker. To do this, please follow the following depending on affected browser.

Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.

Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.

Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plugins lists when it opens a new window.

2. Once you have located Searchshp.com, click on Remove or Uninstall, to get rid of it.

3. Close the browser and proceed to the next steps.

Step 3 : Delete Malicious Files that have installed Searchshp.com

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.

~/Library/LaunchAgents

2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

Command + V

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • unknown.download.plist
  • unknown.ltvbit.plist
  • unknown.update.plist

The term unknown is just a representation of the actual malware name. It is normally an unfamiliar file name such as the following:

- Play Search Now, InstallMac, Genieo, Inkeeper

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing the Searchshp.com to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.

Option + Command + 4

Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

Force Quit Locked Files

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to Searchshp.com homepage hijacker.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from this link:

Click here to download MBAM for Mac (this will open a new window)

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including Searchshp.com.

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.

Malwarebytes Anti-malware for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, Searchshp.com is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.

Step 5 : Remove Searchshp.com from Homepage and Search

Safari

- Open your Safari browser.
- Go to Safari Menu located on upper left hand corner, and then select Preferences.
- Under General tab, navigate to Default Search Engine section and select Google or any valid search engine.
- Next, be sure that "New Windows Open With" field is set to Homepage.
- Lastly, remove Searchshp.com from the Homepage field. Replace it with your preferred URL to be set as your default homepage.

Google Chrome

- Open Chrome browser.
- Type the following on the address bar and press Enter on keyboard : chrome://settings/
- Look for 'On Startup' area.
- Select 'Open a specific page or set of pages'.
- Click on More Actions and select Edit.
- Enter the desired web address as your home page, replacing Searchshp.com. Click Save.
- To set default search engine, go to Search Engine area.
- Click on 'Manage search engines...' button.
- Go to questionable Search Engine. Click on More Actions and Click 'Remove from list'.
- Go back to Search Engine area and choose valid entry from Search engine used in the address bar.

Mozilla Firefox

- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- On Startup area, select 'Show your home page' under 'When Firefox starts' field.
- Under Home Page field, type the desired URL to replace Searchshp.com settings.
- To configure default search engine, select Search on left sidebar to display settings.
- Under Default Search Engine list, please select one.
- On the same page, you have an option to Remove unwanted search engine.

Step 6 : Delete Searchshp.com Login Items

Some browser hijacker may also install login item into compromised account under System Preferences. This object automatically runs Searchshp.com during user log in.

1. Go to Apple menu and choose System Preferences.

2. Select Users & Groups from the preferences window.

3. You may need to Unlock this area in order to make changes. Click on the Lock icon on lower left corner of the window.

4. Next, select user account that runs Searchshp.com.

5. Click on Login Items tab.

6. Select Searchshp.com or any suspicious entries from the list and click on the minus [-] button and confirm your actions. Please see image below for reference.

Login Items

Optional : If unable to change browser settings, execute these steps:

Some user complains that there is no way to change browser settings because it is grayed out by Searchshp.com. In such situation, it is important to check if there is unwanted profile. Please do the following:

1. Quit any running applications and launch System Preferences from your Dock.

2. Under System Preferences, click Profiles.

3. Select Searchshp.com or any relevant profile from the left pane. See image below.

Remove Profile

4. At the bottom of this window, click minus [-] button to delete the account. Please refer to image above.

5. Close the Profiles window and open the affected browser to change all settings associated with Searchshp.com.

Leave a Reply

Your email address will not be published. Required fields are marked *