Remove ProductUpgrade – Mac Adware

This post explains the risks of installing a malicious browser extension called ProductUpgrade. Also part of this article are Easy Fix solution, Manual Removal Guide, and cleaning the Homepage and Search section of infected browser application.

ProductUpgrade app is considered by Mac security analysts as an Adware program that has many undesirable functions and as such it is also considered a potentially unwanted applications (PUA). The spontaneous occurrence of ProductUpgrade on Mac systems is an unpleasant discovery by Mac users and most of them claim never to involve in the installation process of such an application. Being unconscious may be true, but not having any role in installing the adware is something that Mac security experts cannot accept as an excuse.

First, adware will never be installed on the computer without user interference. Users may have run it innocently because elements such as the ProductUpgrade application are usually grouped into a host file. Normally, they are in disguise of Adobe software update or essential tools like media player, utilities, internet booster, and other appealing applications that tries to catch web user’s attention through aggressive pop-up ads, redirects, and push notifications.

Installing these dubious programs is discreet. It will never notify Mac users and as such, no chance was given whether to exclude the installation of ProductUpgrade app. It runs coincide with the host freeware or questionable fake software update. To give you a glimpse of the aggressive pop-up ads posing as valid software, please see the image below.

Screenshot of ProductUpgrade App

Risks of installing ProductUpgrade App

As most adware of the same origin, including InitialDevice and DominantPartition, ProductUpgrade is able to dominate browser programs, particularly Safari. No confirmation is given if this was developed as a cross-browser extension and therefore it is still not verified if ProductUpgrade can affect the Google Chrome and Mozilla Firefox applications. One thing we can assure is there will be no positive benefits of having this PUP. Even though it is promoted as an improved online search and browsing experience for Mac users, there is still no convincing proof about its value. When performing an Internet search, multiple Mac users can certify that ProductUpgrade is an intrusive and harmful type of application.

To conclude, the suspicious browser extension is just a plain browser threat that do not benefit Mac users. Therefore, we strongly encourage the comprehensive removal of this worthless browser extension. The complete guide for performing this task is the content in the following section.

Procedures to Remove ProductUpgrade from Mac

This area contains comprehensive procedures to help you remove adware and potentially unwanted program from the computer.

Guide on this page are written in a manner that can be easily understand and execute by Mac users.

Quick Fix - Scan the System with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of adware like ProductUpgrade. You may need to purchase full version if you require to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

Install Combo Cleaner

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads its latest virus definition updates and click on "Start Combo Scan" to start removing ProductUpgrade.

Combo Cleaner Scanner

6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable in manually removing malicious objects associated with the threat.

Step 1 : Delete ProductUpgrade from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find ProductUpgrade or any unwanted program.

Delete Unwanted App

4. Drag ProductUpgrade to Trash Bin to delete the application from Mac.

5. Right-click on Trash icon and click on Empty Trash.

Step 2 : Remove Browser Extensions that belongs to ProductUpgrade

1. Locate the add-on or extension that is relevant to the adware. To do this, please follow the following depending on affected browser.

Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.

Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.

Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plug-ins lists when it opens a new window.

2. Once you have located ProductUpgrade, click on Remove or Uninstall, to get rid of it.

3. Close the browser and proceed to the next steps.

Step 3 : Delete Malicious Files that have installed ProductUpgrade

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.

~/Library/LaunchAgents

2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

Command + V

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • com.ProductUpgrade
  • unknown.download.plist
  • unknown.ltvbit.plist
  • unknown.update.plist

The term unknown is just a representation of the actual malware name. Attackers may masks the actual name with following:

- Product Upgrade Daemon

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing ProductUpgrade to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.

Option+Command+4

Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support

10. Lastly, go to your Finder and open the Applications Folder. Look for subfolders with the following names and drag them to Trash.

- Product Upgrade Daemon

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

Force Quit Apps

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to ProductUpgrade adware.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from this link:

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including ProductUpgrade.

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.

MBAM for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, ProductUpgrade is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.

Step 5 : Remove ProductUpgrade from Homepage and Search

Safari

- Open your Safari browser.
- Go to Safari Menu located on upper left hand corner, and then select Preferences.
- Under General tab, navigate to Default Search Engine section and select Google or any valid search engine.
- Next, be sure that "New Windows Open With" field is set to Homepage.
- Lastly, remove ProductUpgrade from the Homepage field. Replace it with your preferred URL to be set as your default homepage.

Google Chrome

- Open Chrome browser.
- Type the following on the address bar and press Enter on keyboard : chrome://settings/
- Look for 'On Startup' area.
- Select 'Open a specific page or set of pages'.
- Click on More Actions and select Edit.
- Enter the desired web address as your home page, replacing ProductUpgrade. Click Save.
- To set default search engine, go to Search Engine area.
- Click on 'Manage search engines...' button.
- Go to questionable Search Engine. Click on More Actions and Click 'Remove from list'.
- Go back to Search Engine area and choose valid entry from Search engine used in the address bar.

Mozilla Firefox

- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- On Startup area, select 'Show your home page' under 'When Firefox starts' field.
- Under Home Page field, type the desired URL to replace ProductUpgrade settings.
- To configure default search engine, select Search on left sidebar to display settings.
- Under Default Search Engine list, please select one.
- On the same page, you have an option to Remove unwanted search engine.

Optional : If unable to change browser settings, execute these steps:

Some user complains that there is no way to change browser settings because it is grayed out by ProductUpgrade. In such situation, it is important to check if there is unwanted profile. Please do the following:

1. Quit any running applications and launch System Preferences from your Dock.

2. Under System Preferences, click Profiles.

3. Select ProductUpgrade or any relevant profile from the left pane. See image below.

Remove Profile

4. At the bottom of this window, click minus [-] button to delete the account. Please refer to image above.

5. Close the Profiles window and open the affected browser to change all settings associated with ProductUpgrade.

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