Remove MUST Ransomware (Decrypt .MUST Files)

MUST ransomware is another addition to the crypt-virus or file-coder malware group. To be specific MUST ransomware is part of Dharma/Crysis family that is notorious in locking important files on the infected computer. The virus is using a complex algorithm method to encrypt computer user’s data including documents, images, photos, zip files, and so on. In addition, the ransom virus carries out a name modification where it will add strings of characters to the file name. The new format will consist of additional unique id, attacker’s email, and .MUST file extension. As a result, the normal file like face.jpg will turn into face.jpg.id-12345678[james2020m@aol.com].MUST.

How MUST Ransomware Spreads?

There are several ways for attackers to deploy the virus and reach random computer users. MUST ransomware commonly arrives on victim’s computer as part of pirated software, spam email messages, or infection dropped by another Trojan. But of all these channels of deployment, it was noticed that MUST ransomware claims more victims via mass-mailing campaign. This is a technique where the virus is attached to an email, which masquerade as a legitimate letter of inquiry from a prominent company or organization. It holds a tempting message in order to lure the recipients into opening the attachment that is usually under the guise of documents relating to business inquiry, shipment instructions, payment details, tax, salary, and similar document file.
When an email user opens the attached data, MUST ransomware instantly launches the attack campaign and communicates to the hacker’s command-and-control server. It takes a while before it proceeds with the encryption because command and public key from the server must be obtained first.

MUST Ransomware Encryption

After obtaining the public key, MUST ransomware begins decrypting the target files with a sophisticated algorithm method. Then, it appends the infected file to disassociate it with any software and at the same time, the new file name serves as identification on the version of Dharma that hits the data or computer.

Sceenshot of MUST ransomware note

Generally and similar to other malware as ReadManual, Xls, and SifreCikis, ransom note is presented on ransomware attack. For this specific infection, MUST ransomware leaves a note with filename FILES ENCRYPTED.txt. It consists brief description of the attack along with procedures to recover all .MUST encrypted files. As usual, the path to decryption starts with establishing a communication to attackers and this is specifically mentioned on the ransom note.

Technical Data of MUST Ransomware

Technical Details
Threat NameMUST MUST Ransomware, Dharma, Crysis
Threat TypeCrypto-virus, File Locker, Encryption Virus
Encryption MethodAES-256 combined with RSA-1024 Asymmetric Encryption
File Extension.id-(unique id)[james2020m@aol.com].MUST
Ransomware Note FileFILES ENCRYPTED.txt
Attacker’s emailJames2020m@aol.com
James2020m@coc-.li
Virus AliasAd-Aware : Trojan.Ransom.Crysis.E
Avast : Win32:RansomX-gen [Ransom]
Avira : TR/Dropper.Gen
BitDefender : Trojan.Ransom.Crysis.E
DrWeb : Trojan.Encoder.3953
Emsisoft : Trojan.Ransom.Crysis.E (B)
ESET-NOD32 : A Variant Of Win32/Filecoder.Crysis.P
F-Secure : Trojan.TR/Dropper.Gen
Kaspersky : Trojan-Ransom.Win32.Crusis.to
Malwarebytes : Ransom.Crysis
McAfee : Ransom-Dharma!6651235B6E93
Microsoft : Ransom:Win32/Wadhrama!hoa
Palo Alto Networks : Generic.ml
Panda : Trj/GdSda.A
Sophos AV : Troj/Criakl-G
Symantec : Ransom.Crysis
Webroot : W32.Ransom.Gen
ZoneAlarm : Trojan-Ransom.Win32.Crusis.to

Backup your files

One important step before proceeding with the procedures below is to backup your files. Ransomware are not the same. Each has its unique sets of payloads aside from encrypting the files with complex method. Others tend to delete the infected files after certain period, while others keep them concealed on hidden places. In addition, ransomware decryption tools are not guaranteed to be perfect, there are instances that files suffer from damages during the decryption process.

So, create a backup copy of your entire MUST encrypted files right now.

MUST Ransomware Removal Guide

First thing to do is remove the MUST virus before attempting the decryption. Remember that as long as the ransomware is active, it will repeatedly encrypt the files on the compromised computer.

Infection of MUST ransom virus is dangerous to the system because it can inject files that runs each time Windows starts. To prevent the malicious files from loading, Windows operating system must run with minimal process and it can be done through SafeMode With Networking.

Stage 1 : Temporarily Disable System Restore on Windows OS

Because MUST and relevant virus is capable of reinstating itself by exploiting the System Restore of Windows, we suggests that you temporary disable System Restore while executing the steps. This option is also helpful to effectively run a full scan on the computer.

Do not forget to enable back System Restore after completing the removal of MUST ransomware. This feature is vital in reinstating the operating system to previous normal working condition in case of problems or conflicts occurs.

Stage 2 : Start Windows in Safe Mode With Networking

Windows 10 Guide

1. Click on Windows logo and select Power icon when options pop-ups.
2. Select Restart from the options while pressing Shift key on the keyboard.
3. Choose an Option window will appear, select the Troubleshoot button.
4. On next window, please choose Advanced Option.
5. On Advanced Option window, click on Startup Settings and then, click Restart button to reboot the computer.
6. When Windows boot on Startup Settings, press function key F5 or number 5 on keyboard.

A simpler alternative for Windows 10 users is to scan the computer with Microsoft Defender Offline. This will run a virus scan in the recovery environment.

Windows 8 Guide

1. Click Windows Start icon at the lower left section of the screen.
2. Open Search window and type Advanced in the field. It will open General PC Settings.
3. Click on Advanced Startup and then, click on Restart Now button.
4. Once the computer starts in Advanced Startup option menu, select Troubleshoot.
5. Next, click on Advanced Options to reveal the next section.
6. Click Startup settings and then, click Restart button to boot the PC in Startup Settings.
7. Use function key F5 or number key 5 to Enable Safe Mode with Networking.

Stage 3 : Scan the Computer with Anti-Malware Tool

Ransomware files are placed deeply into the system and on various locations, thus, thorough scanning is vital to totally remove MUST virus. Aside from our suggested tool, you may also run your own security program.

To remove MUST automatically, scanning the computer with this efficient anti-malware tool is suggested. This scanner does not just uncover known threats like viruses or malware, it is also effective in discovering hazardous ransomware like MUST.

1. Download free anti-malware scanner called MalwareBytes Anti-Malware.

2. After downloading, install the program. It may run automatically or you have to double-click on the downloaded file MBSetup.exe.

3. Carry out the installation with default setup process.

4. After the installation process, click the Get Started button to launch the program.

5. Continue with the prompts until the main program opens.

6. On the main console, click on Scan to run most complete detection method to find hidden objects associated to MUST ransomware.

7. Scanning may take a while. Please wait until the anti-malware tool is done with the checking.

MBAM Scan

8. Once the scan has completed, the tool will display the list of detected threats. Remove all identified malicious items and restart the computer if necessary.

Stage 4 : Double-check with Microsoft's Malicious Software Removal Tool

1. Download the free scanner called Malicious Software Removal Tool.

Download MSRT

2. The tool automatically checks the operating system and suggest appropriate download version. Click on Download button to begin. Save the file to a convenient location, preferably on Desktop.

3. After downloading the file, Windows will prompt that download has completed. Click Run to start scanning for MUST ransomware. Another option is to browse the location folder and double click on the file to run.

MSRT Icon

4. The tool will display Welcome screen, click Next. Please note the message "This tool is not a replacement for an antivirus product." You must understand that this program is made specifically to find and remove malware, viruses, Trojans, and other harmful elements on the computer. It was not designed to protect the computer.

MSRT Welcome

5. Next, you will see Scan Type. Please choose Full Scan to ensure that all MUST ransom virus entities and other harmful files left on the computer will be found and removed. For advanced computer user, you can opt for Customized Scan, if there are other drives or folders you wanted to include in this scan.

MSRT Scan

6. Full scan may take a while, please wait for Malicious Software Removal Tool to complete the tasks. However, you may cancel the scan anytime by clicking on the Cancel button.

MSRT Scan

7. After scanning, the tool will reveal all identified threats. There may be other threats that our first scan fails to detect. Please remove/delete all detected items.

8. When removal procedure is complete, you may now close Malicious Software Removal Tool. We hope that MUST ransomware have been completely deleted from the computer. Please restart Windows to proceed with the normal operation.

Recover Files from MUST Ransomware Infection

On this section, we will provide ways to decrypt files infected with MUST ransomware. Aside from dedicated decryption software and common tools, other options for file recovery are provided. As much as we can, we will update this area whenever there is new and more suitable decryption tool was made available.

Decrypting MUST infected files with Emsisoft Tools

This service from Emsisoft is helpful in unlocking encrypted files without paying the ransom. It gives three ways to detect the ransomware and provide suitable recovery method:

Upload ransom note – This is usually the .txt or .hta files that was generated by MUST ransomware.

Upload the encrypted file – The actual encrypted file. Choose the one that is less than 8MB in size.

Contact information – Enter the email address or any links provided as it appears in the ransom note of MUST virus.

Emsisoft Tools

After submitting any of the appropriate data, Emsisoft will attempt to identify the ransomware and provide keys if there are available.

Option 1: Windows Previous Version Tool

Windows Vista and Windows 7 have a feature called Previous Versions. However, this tool is only usable if restore point was made prior to ransomware infection. To use this tool as "recovery option" for files encypted by MUST virus, please follow these steps:

1. Open My Computer or Windows Explorer.

2. Right-click on the affected files or folders. From the drop-down list, please click on Restore previous versions.

3. New window will open display all backup copy of files and folders you wanted to recover. Choose the appropriate file and click on Open, Copy, or Restore. Restoring selected files overwrites the current locked files on the computer. The tool is not actually recovering files encrypted by MUST. Instead, it restores files from backup copy.

Option 2: Use ShadowExplorer to restore files encrypted by MUST Ransomware

Just like Previous Version tool, ShadowExplorer is taking advantage of shadow copy created by Windows. This tool allows you to retrieve older version of files before it was encrypted by MUST ransomware.

1. Download ShadowExplorer from the official web site.

2. Install the program with the default settings.

3. The program should run automatically after installation. If not, double-click on ShadowExplorer icon.

4. You can see the drop-down list on top of the console. Please select proper drive and the most recent point-in-time shadow copies of files you wish to restore prior to MUST ransomware infection.

shadow3

5. Right-click on the Drive, Folder, or File you wish to restore and click Export...

6. Lastly, ShadowExplorer will prompt for location where you want to save the copy of recovered files.

How to protect the computer from MUST ransomware?

After the removal of the ransomware, it is important to prevent similar incident from happening again. In order to protect the computer effectively, computer user must know how MUST ransomware was able to infect the computer. To minimize the possible infection, staying away from the common sources of this virus is crucial.

How MUST ransomware can infect your computer?

The method of infecting the computers was found to be similar as other common viruses. Though, ransomware like MUST is seen to have efficient deployment via spam email messages, web injectors, malicious software installers, misleading online advertisements, and through another virus infection.

Once the virus is executed, it immediately infects the system. Then, MUST ransomware communicates to remote server so that unique key can be generated for the specific computer. After acquiring the key, it starts to decrypt target files using a complex method that is almost unbreakable. On the last stage of the attack, MUST ransomware demands for ransom money as payment for the decryption tool. To further understand the attack scheme, we have included an infographic below.

Infographic image of ransomware attack stages
You can print, download, or share the infographic by clicking the image.

Securing the computer against ransomware attack

Do a Regular File Back-up - Always backup your data on a separate storage devices such as external hard drives, optical discs, or online backup services.

Keep Your Software Updated - Make sure that you have the latest software updates especially on the operating system. Recent updates often contain vital security patches to help protect the computer against all forms of threats.

Install a Security Program - Protect the computer with effective anti-virus application using efficient real-time scanning. Regularly run a complete scan to check the computer for presence of malware.

Protect your files with Controlled Folder Access (Windows 10)

For Windows 10 users, aside from protecting the computer using anti-virus or anti-malware programs, one way to protect against ransomware attack is by using Controlled Folder Access. This feature of Windows Defender Security Center may not prevent the MUST ransomware infection, but it can protect the folder and files in general. Follow the steps to enable Controlled Folder Access in Windows 10.

1. Go to Windows 10 Taskbar and search for Windows Defender Security Center.

2. Open Windows Defender Security Center and click on Virus & Threat Protection icon.

Virus and Threat Protection

3. On next window, please click on Ransomware Protection.

4. Under Controlled Folder Access section, switch the slider to On. That will enable the feature and protect the folder against MUST or any type of ransomware.

Controlled Folder Access

5. Click on Protected Folderslink to include additional folders. Make sure that folders where important files are located should be included in the list.

Add Protected Folder

Troubleshooting Guide

Certain programs maybe blocked by Controlled Folder Access feature. To fix the issue, simply have the specific program to be white listed.

1. Under Protected Folders, click Allow an app through controlled folder access.

2. Next, click the Add an allowed app and include the target executable file.

This Controlled Folder Access feature is one way to protect files against MUST. Other important things to do in keeping files safe against ransomware is through early prevention like keeping programs updated, install an efficient security program, an do regular file backup on a separate media drive.

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