Remove MediaConverterOnline Promos (PC and Mac)

By | Posted on March 7, 2020 |

A browser hijacker literally “hijacks” the main settings of Google Chrome, Firefox, or Safari. It also executes unwanted modification to security setting of browsers. Usually, this threat is categorized as potentially unwanted application (PUP) because of its intrusive traits.

MediaConverterOnline Promos is one of the PUP, which is acting like the usual browser hijacker. It can assign a default homepage, new tab, and search tool. MediaConverterOnline Promos also modifies security configuration on the infected browser apps to prevent users from reversing the changes. Such transitions are unauthorized by web users and because of this, some deemed MediaConverterOnline Promos as computer virus.

Effects of MediaConverterOnline Promos

After the alterations, MediaConverterOnline Promos will generate advertisements and redirects to show persistently on the browser. There is a tendency that while the online users are browsing the net, ads and pop-ups will come out anywhere on the screen. It is very annoying and literally disturbs the browsing of internet users. Moreover, ads triggered by MediaConverterOnline Promos promote possible swindles, fake software updates, or links to dubious websites. Clicking those adverts brings no good for web users. In addition, pop-ups usually aim to redirect online users to a particular questionable website. Such sites would probably attempt to force the web users to subscribe alerts from the website.

In addition, MediaConverterOnline Promos can track private information such as the browsing-related activities as well as the personal details about web users. These data can reach to cyber criminals for some bad purposes. It can lead to serious invasion of privacy and the computer safety is at risk.

MediaConverterOnline Promos

MediaConverterOnline infection

The spread of MediaConverterOnline Promos is quite easy because of its ability to infiltrate into computers without web user’s permission. Developers of potentially unwanted programs or any kind of malware typically have several methods to spread their malicious intentions. Like for example, operators incorporates MediaConverterOnline Promos on other programs as an extra or optional app. Some installers do not disclose properly that MediaConverterOnline Promos is included in the package. Therefore, PC user unknowingly agrees to install an unwanted program due to this discrete scheme.

MediaConverterOnline Promos Removal Procedure for PC

Below is a systematic instruction that is very useful in getting rid of the potentially unwanted program (PUP) from compromised computer.

In order to totally eliminate the threat, it is vital to follow the process in exact manner.

Step 1: Delete Browser Extension

Most adware and unwanted programs are using a program called browser extension to be able to take over the settings of internet applications. Therefore, we highly recommend to check and remove the extension that is closely related to MediaConverterOnline Promos.

Remove MediaConverterOnline Promos Extension from Google Chrome

1. Open Google Chrome browser.

2. Type chrome://extensions/ in the address bar and press Enter on keyboard.

MediaConverterOnline Promos Chrome Extension

3. Find MediaConverterOnline Promos or relevant entry and remove it from Google Chrome.

Uninstall MediaConverterOnline Promos Extension from Firefox

1. Open Mozilla Firefox browser.

2. Type about:addons in the address bar and press Enter on keyboard.

Firefox Extensions

3. Choose Extensions on sidebar menu.

4. Look for object that is pertaining to MediaConverterOnline Promos and remove it from the browser.

Remove MediaConverterOnline Promos Add-ons from Internet Explorer and Edge Browser

1. Open Internet Explorer program.

2. Go to top Menu and click Tools. Then, select Manage Add-ons from the drop-down list.

Internet Explorer Add-ons

3. Look for and Remove or Disable entries of MediaConverterOnline Promos from Toolbars and Extension and Search Providers section.

4. Close the window and restart Internet Explorer.

If MediaConverterOnline Promos is still present on the IE browser, another option is to remove the adware from Windows Control Panel.

5. Press Windows Key + R and then, type appwiz.cpl command.

6. Program and Features window will open. Arrange the list in chronological manner with recently installed applications on top. To do this, click on ‘Installed On‘ column.

Add-Remove Adware

7. Select MediaConverterOnline Promos or recently installed unwanted entry. Then, click on Uninstall to remove it from Windows system.

Step 2: Scan the computer with Anti-malware Program

1. Download the free anti-malware scanner called MalwareBytes Anti-Malware.
Malwarebytes Anti-Malware Download Link (this will open a new window)

2. After downloading, install the program. It may run automatically or you have to double-click on the downloaded file MB3-Setup.exe.

3. Proceed with the installation using only the default setup. If you need the complete setup procedure, it is available on the download page.

4. At the last stage of installation process, click Finish to run the program.

MBAM-finish5. On Malwarebytes Anti-Malware console, select Scan from the menu to see available Scan Method.

6. Next, click on Threat Scan. This is the most comprehensive scan method that will surely find any hidden items linked to MediaConverterOnline Promos.

7. Click Start Scan button to begin checking the computer.

MBAM-threatscan

8. When scanning is done, Malwarebytes Anti-Malware will display the list of identified threats. Remove all identified threats and restart the computer to finalized the scan process.

Step 3: Scan and Delete Adware with AdwCleaner

In addition to the procedure, we suggest scanning the computer with AdwCleaner tool. Possibly, there are some traces of MediaConverterOnline Promos on the browser that was not deleted during the preceding steps. This tool will scan the computer and check for presence of malicious applications.

1. Follow the link below to download the tool called AdwCleaner.
Click here to download AdwCleaner (this will open a new window)

2. When the download has completed, please close all running programs on the computer especially browsers affected by MediaConverterOnline Promos.

3. Browse the location of the downloaded file and double-click on adwcleaner_Ver.exe to start running the tool. Then, click on Scan button.

AdwCleaner

4. AdwCleaner searches the computer for malicious programs, extensions, plug-ins, adware, and any items that may be associated to MediaConverterOnline Promos.

5. Clean or Remove all suspicious and harmful items identified after the thorough scan.

6. After the cleanup procedure, rebooting the computer is required to finalize the removal of detected threats.

Procedures to Remove MediaConverterOnline Promos from Mac

This section contains comprehensive guide to help you remove malicious browser hijacker from internet application.

Procedures on this page are written in a manner that can be easily understand and execute by Mac users.

Step 1 : Quick Fix - Scan the System with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of malicious browser hijacker like MediaConverterOnline Promos. You may need to purchase full version if you require to maximize its premium features.

1. Download the tool from the following page:

Click here to Download Combo Cleaner

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads it's latest virus definition updates and click on "Start Combo Scan" to start removing MediaConverterOnline Promos.

Start Combo Scan

6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable in manually removing malicious objects associated with the threat.

Step 2 : Remove Browser Extensions that belongs to MediaConverterOnline Promos

1. Locate the add-on or extension that is relevant to the hijacker. To do this, please follow the following depending on affected browser.

Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.

Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.

Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plugins lists when it opens a new window.

2. Once you have located MediaConverterOnline Promos or MyWay, MindSpark, click on Remove or Uninstall, to get rid of it.

3. Close the browser and proceed to the next steps.

Step 3 : Delete Malicious Files that have installed MediaConverterOnline Promos

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.

~/Library/LaunchAgents

2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

Command + V

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • unknown.download.plist
  • unknown.ltvbit.plist
  • unknown.update.plist
  • com.unknown

The term unknown is just a representation of the actual malware name. It is normally an unfamiliar file name such as the following:

- MyWay, MindSpark

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing MediaConverterOnline Promos to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.

Option + Command + 4

Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support
/Library/Preferences

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

Force Quit Locked Files

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to MediaConverterOnline Promos homepage hijacker.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from this link:

Click here to download MBAM for Mac

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including MediaConverterOnline Promos.

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.

Malwarebytes Anti-malware for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, MediaConverterOnline Promos is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.

Step 5 : Remove MediaConverterOnline Promos from Homepage and Search

Safari

- Open your Safari browser.
- Go to Safari Menu located on upper left hand corner, and then select Preferences.
- Under General tab, navigate to Default Search Engine section and select Google or any valid search engine.
- Next, be sure that "New Windows Open With" field is set to Homepage.
- Lastly, remove MediaConverterOnline Promos from the Homepage field. Replace it with your preferred URL to be set as your default homepage.

Google Chrome

- Open Chrome browser.
- Type the following on the address bar and press Enter on keyboard : chrome://settings/
- Look for 'On Startup' area.
- Select 'Open a specific page or set of pages'.
- Click on More Actions and select Edit.
- Enter the desired web address as your home page, replacing MediaConverterOnline Promos. Click Save.
- To set default search engine, go to Search Engine area.
- Click on 'Manage search engines...' button.
- Go to questionable Search Engine. Click on More Actions and Click 'Remove from list'.
- Go back to Search Engine area and choose valid entry from Search engine used in the address bar.

Mozilla Firefox

- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- On Startup area, select 'Show your home page' under 'When Firefox starts' field.
- Under Home Page field, type the desired URL to replace MediaConverterOnline Promos settings.
- To configure default search engine, select Search on left sidebar to display settings.
- Under Default Search Engine list, please select one.
- On the same page, you have an option to Remove unwanted search engine.

Step 6 : Delete MediaConverterOnline Promos Login Items

Some browser hijacker may also install login item into compromised account under System Preferences. This object automatically runs MediaConverterOnline Promos during user log in.

1. Go to Apple menu and choose System Preferences.

2. Select Users & Groups from the preferences window.

3. You may need to Unlock this area in order to make changes. Click on the Lock icon on lower left corner of the window.

4. Next, select user account that runs MediaConverterOnline Promos.

5. Click on Login Items tab.

6. Select MediaConverterOnline Promos, MyWay, MindSpark, or any suspicious entries from the list and click on the minus [-] button and confirm your actions. Please see image below for reference.

Login Items

Optional : If unable to change browser settings, execute these steps:

Some user complains that there is no way to change browser settings because it is grayed out by MediaConverterOnline Promos. In such situation, it is important to check if there is unwanted profile. Please do the following:

1. Quit any running applications and launch System Preferences from your Dock.

2. Under System Preferences, click Profiles.

3. Select MyWay, MindSpark, MediaConverterOnline Promos or any relevant profile from the left pane. See image below.

Remove Profile

4. At the bottom of this window, click minus [-] button to delete the account. Please refer to image above.

5. Close the Profiles window and open the affected browser to change all settings associated with MediaConverterOnline Promos.

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