Remove High Stairs (Malware Removal)

High Stairs is an unexpected web browser extension that may get installed without user’s permission. It will inject certain advertising platform on the computer like banners, text-links, redirects, and pop-ups. To be able to generate these advertisements, High Stairs will pretend as a tool to make your online searching much simple. Simply highlighting the text or phrases on pages will give you data from various informational web sites. High Stairs promises to show relevant data without leaving your current page.

Integrating hyperlink on web pages is also one feature promoted by High Stairs. The link should resolve to legitimate web sites containing detailed information of highlighted words. However, things don’t always run as it should with High Stairs. Instead of opening a desired web page, it may display ads or redirect your query to promotional web site. The same way goes for translation and thesaurus features of this adware. Instead of giving useful information, it will project advertisement aiming to sell products or promote online services.

As you can notice, High Stairs is an ad-driven tool. One bad thing about this type of adware is its ability to record and analyze your web browsing habit. This includes web site your frequently visits, keywords you typed, and your preferences on online shopping.

We highly recommend removal of High Stairs from the computer before it can further harm the system. Deleting related browser add-on or extension can also help in reducing the effect of this adware on your daily browsing activities.

Image of High Stairs website

High Stairs Removal Procedure

Below is a systematic instruction that is very useful in getting rid of the potentially unwanted program (PUP) from compromised Windows computer. Aside from removing the malicious browser extension, this guide is also helpful in deleting browser hijacker and pop-ups.

In order to totally eliminate the threat, it is vital to follow the process in exact manner.

Step 1 : Delete High Stairs Browser Extension

Most adware and unwanted programs are using a program called browser extension to be able to take over the settings of internet applications. Therefore, we highly recommend to check and remove the extension that is closely related to High Stairs.

Remove High Stairs Extension from Google Chrome

1. Open Google Chrome browser.

2. Type chrome://extensions/ in the address bar and press Enter on keyboard.

Chrome URL

3. Find High Stairs or relevant entry and remove it from Google Chrome browser.

Uninstall High Stairs Extension from Mozilla Firefox

1. Open Mozilla Firefox browser.

2. Type about:addons in the address bar and press Enter on keyboard.

Firefox URL

3. Choose Extensions on sidebar menu.

4. Look for object that is pertaining to High Stairs and remove it from the browser.

After deleting the malicious browser extension, it is expected that High Stairs is also gone from the homepage.

Remove High Stairs Add-ons from Internet Explorer and Edge Browser

1. Open Internet Explorer program.

2. Go to top Menu and click Tools. Then, select Manage Add-ons from the drop-down list.

Internet Explorer Add-ons

3. Look for and Remove or Disable entries of High Stairs from Toolbars and Extension. Additionally, delete unwanted entry from Search Providers section.

4. Close the window and restart Internet Explorer.

If High Stairs is still present on the IE browser and there are still unwanted homepage and pop-ups, another option is to remove the adware from Windows Control Panel.

5. Press Windows Key + R and then, type appwiz.cpl command.

6. Program and Features window will open. Arrange the list in chronological manner with recently installed applications on top. To do this, click on 'Installed On' column.

Add-Remove Malware

7. Select High Stairs or recently installed unwanted entry. Then, click on Uninstall to remove it from Windows system.

Step 2 : Scan the computer with Malware Removal Program

To remove High Stairs automatically, scanning the computer with this powerful anti-virus tool is recommended. This scanner does not just uncover known threats like viruses or malware, it is also effective in discovering browser hijacker like High Stairs that slows down online browsing activities.

1. Download Sophos Virus Removal Tool from the link below. Save the file on your computer where you can easily access it.

2. Once the download completes, browse the location of the file. Double-click to run the program and begin the install process.

Screnshot of Sophos Installer

3. On first windows of installation wizard, click Next to continue. Then, it will display the program’s License Agreement. You need to Accept the terms in order to proceed. If Windows prompts for User Account Control, please click Yes to proceed.

Screenshot of Sophos EULA Page

4. On succeeding windows, click Next or Continue to carry on with the installation. After completing the installation process, Launch Sophos Virus Removal Tool.

5. Internet connection is required when running this scanner in order to download important updates. Make sure that everything is up-to-date to effectively remove malicious program like High Stairs.

6. Click the  button to  carry out the Scan. This will check the system for presence of malicious objects, malware, and viruses. The tool reveals items that were found linked to High Stairs and other suspicious entities. Be sure to remove all identified threats.

Screenshot of Sophos Virus Scan

The above procedures should have totally eliminated the High Stairs browser hijacker. However, if you found that there are still remnants of the threat, please proceed to manual removal of associated objects as outlined below.

Step 3 : Scan and Delete Adware with AdwCleaner

In addition to the procedure, we suggest scanning the computer with AdwCleaner tool. Possibly, there are some traces of High Stairs on the browser that was not deleted during the preceding steps. This tool will scan the computer and check for presence of malicious applications as well as invalid browser entries that produces hijacking, redirects, and pop-ups.

1. Follow the link below to download the tool called AdwCleaner.

2. When the download has completed, please close all running programs on the computer especially browsers affected by High Stairs.

3. Browse the location of the downloaded file and double-click on adwcleaner_Ver.exe to start running the tool. Then, click on Scan button.

AdwCleaner

4. AdwCleaner searches the computer for malicious programs, extensions, plug-ins, adware, and any items that may be associated to High Stairs. It will also check for suspicious entries on browser settings that is associated with the hijacker.

5. Clean or Remove all suspicious and harmful items identified after the thorough scan.

6. After the cleanup procedure, rebooting the computer is required to finalize the removal of detected threats.

Check if your internet browser application is no longer being bothered by High Stairs. If the browser hijacker still persists, please continue with the steps below to reset internet programs to default settings.

Optional : Reset Internet Browser Program

Cleaning your internet browser from clutter and unwanted add-on/extension is a must when dealing with High Stairs. The procedure below discuss on resetting various browsers to its default state.

Restore Google Chrome to Default Settings

Resetting Google Chrome to default settings is helpful in deleting hard-to-remove extension such as from High Stairs. This method is highly advisable to perform if you have difficulty in removing unwanted extension.

1. Open Google Chrome Internet browser.
2. On the address bar, type chrome://settings/reset and press Enter key.
3. Under Reset and clean up section, choose Restore settings to their original defaults.
4. Click Reset settings button to clear all entries of High Stairs.
5. Close the existing tab and restart Google Chrome. That should have removed High Stairs extension and associated objects.

Reset Mozilla Firefox to Default

This section describes how to remove unwanted extension from Firefox that may be related to High Stairs. This process can fix many browser issues by restoring Firefox to factory settings without affecting your essential information (bookmarks, browsing history, passwords, and Internet cookies) on the browser. If you desire to remove only specific extension, please see manual removal of add-on from Firefox.

1. Input the string about:support on Firefox web address and press Enter on keyboard.
2. You will now see the Troubleshooting Information page of Mozilla Firefox.
3. You will notice a section on upper-right corner of the screen stating Give Firefox a tune up. Click the Refresh Firefox button.
4. If confirmation window appears, click Refresh Firefox to continue.
5. Firefox browser will close and start the resetting process. When done, it will display a list of restored data. High Stairs should be gone by now. Click Finish to open a fresh version of Firefox.

Restore Internet Explorer to Default Settings

1. Open Internet Explorer and navigate to top menu. Click Tools, and then Internet Options.
2. Select Advanced tab on Internet Options window.
3. On lower part of the window, under Reset Internet Explorer Settings area, click the Reset button. Please see image for reference. Your data like favorites, bookmark, and history will remain in the browser. However, this process may delete add-ons by High Stairs and other unknown objects. If you prefer to carry out the procedure manually, please add-on removal from Internet Explorer.

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