Custom Search is another addition to the long list of homepage hijacker that overrides web user’s preferences against their will. The sad part is, it will deny user’s access to configuration to prevent restoring the browser to its previous settings and states that it is “Managed by your organization.” Custom Search is not only annoying for committing the unnecessary browser changes; it also serves distracting advertisements especially during web user’s browsing session.
Bad thing about Custom Search
Although Custom Search is promoted as browser extension that boost up online searching and surfing of internet users, computer security experts are criticizing its distribution techniques to be able to become part of internet program like Google Chrome, Safari, or Firefox. Online users may have a contact with Custom Search during their visits to sites that exhibits the promotional campaign for this adware like Dotsearcher.biz, Check-you-robot.site, or Althoutujym.club.
Once Custom Search was able to get inside the browser program, it executes unsolicited changes that will replace homepage and search settings with Find.customsearch.info as the new default settings. This same web address is responsible for managing the online search and for doing so, web users must not expect to have valuable and accurate outcome. Find.customsearch.info is an unreliable search engine and its performance does not come close to legitimate ones like Google, Bing, or Yahoo.
After hijacking homepage and search engine, Custom Search starts to focus on generating revenue for its developers. Web user may encounter excessive display of advertisements like pop-ups and redirects. The content of such promotional campaign often have malicious links that intends to sway web users into visiting partner’s websites. Unfortunately, some of the destinations are meant to install extra adware like Storm Search, Mongo Search, and many more.
Preventing Custom Search
To be able to thwart computer’s exposure to Custom Search adware, web users must know that it frequently arrives as part of malicious software bundles. To avoid having malicious freeware that is contaminated with Custom Search, make sure that the source is secured and trusted. Never download free programs that were offered by aggressive pop-ups and redirects.
Malicious ad campaign purporting as software update is also another factor that widely spreads Custom Search. If such fake software update pop-up appears on the computer, immediately cease the browser program and run a virus scan. Keep in mind that it is best to obtain software update only from official websites and not from pop-ups that suddenly appears on the browser.
Custom Search Removal Procedure for PC
Below is a systematic instruction that is very useful in getting rid of the potentially unwanted program (PUP) from compromised Windows computer. Aside from removing the malicious browser extension, this guide is also helpful in deleting Find.customsearch.info hijacker and pop-ups.
In order to totally eliminate the threat, it is vital to follow the process in exact manner.
Step 1 : Delete Custom Search Browser Extension
Most adware and unwanted programs are using a program called browser extension to be able to take over the settings of internet applications. Therefore, we highly recommend to check and remove the extension that is closely related to Custom Search.
Remove Custom Search Extension from Google Chrome
1. Open Google Chrome browser.
2. Type chrome://extensions/ in the address bar and press Enter on keyboard.
3. Find Custom Search or relevant entry like Find.customsearch.info and remove it from Google Chrome browser.
Uninstall Custom Search Extension from Mozilla Firefox
1. Open Mozilla Firefox browser.
2. Type about:addons in the address bar and press Enter on keyboard.
3. Choose Extensions on sidebar menu.
4. Look for object that is pertaining to Custom Search and remove it from the browser.
After deleting the malicious browser extension, it is expected that Find.customsearch.info is also gone from the homepage.
Remove Custom Search Add-ons from Internet Explorer and Edge Browser
1. Open Internet Explorer program.
2. Go to top Menu and click Tools. Then, select Manage Add-ons from the drop-down list.
3. Look for and Remove or Disable entries of Custom Search from Toolbars and Extension. Additionally, delete Find.customsearch.info from Search Providers section.
4. Close the window and restart Internet Explorer.
If Custom Search is still present on the IE browser and there are still homepage and pop-ups originating from Find.customsearch.info, another option is to remove the adware from Windows Control Panel.
5. Press Windows Key + R and then, type appwiz.cpl command.
6. Program and Features window will open. Arrange the list in chronological manner with recently installed applications on top. To do this, click on 'Installed On' column.
7. Select Custom Search or recently installed unwanted entry. Then, click on Uninstall to remove it from Windows system.
Step 2 : Scan the computer with Sophos Antivirus
To remove Custom Search automatically, scanning the computer with this powerful malware and virus removal tool is recommended. This scanner does not just uncover known threats like viruses or malware, it is also effective in discovering browser hijacker like Custom Search that assigns Find.customsearch.info as the homepage URL.
1. Download Sophos Virus Removal Tool from the link below. Save the file on your computer where you can easily access it.
2. Once the download completes, browse the location of the file. Double-click to run the program and begin the install process.
3. On first windows of installation wizard, click Next to continue. Then, it will display the program’s License Agreement. You need to Accept the terms in order to proceed. If Windows prompts for User Account Control, please click Yes to proceed.
4. On succeeding windows, click Next or Continue to carry on with the installation. After completing the installation process, Launch Sophos Virus Removal Tool.
5. Internet connection is required when running this scanner in order to download important updates. Make sure that everything is up-to-date to effectively remove malicious program like Custom Search.
6. Click the button to carry out the Scan. This will check the system for presence of malicious objects, malware, and viruses. The tool reveals items that were found linked to Custom Search and other suspicious entities. Be sure to remove all identified threats.
The chances of stopping Find.customsearch.info pop-ups or redirects is also possible after the threat removal. If it still remains, please follow the Find.customsearch.info pop-up removal guide.
The above procedures should have totally eliminated the Custom Search browser hijacker. However, if you found that there are still remnants of the threat and Find.customsearch.info still exists on internet application, please proceed to manual removal of associated objects as outlined below.
Step 3 : Scan and Delete Adware with AdwCleaner
In addition to the procedure, we suggest scanning the computer with AdwCleaner tool. Possibly, there are some traces of Custom Search on the browser that was not deleted during the preceding steps. This tool will scan the computer and check for presence of malicious applications as well as invalid browser entries that produces Find.customsearch.info pop-ups.
1. Follow the link below to download the tool called AdwCleaner.
2. When the download has completed, please close all running programs on the computer especially browsers affected by Custom Search.
3. Browse the location of the downloaded file and double-click on adwcleaner_Ver.exe to start running the tool. Then, click on Scan button.
4. AdwCleaner searches the computer for malicious programs, extensions, plug-ins, adware, and any items that may be associated to Custom Search. It will also check for suspicious entries on browser settings that is associated with Find.customsearch.info.
5. Clean or Remove all suspicious and harmful items identified after the thorough scan.
6. After the cleanup procedure, rebooting the computer is required to finalize the removal of detected threats.
In addition to the procedures above, resetting the affected browser program and clearing the cache are extra methods to completely eliminate Custom Search. You can execute the guide on resetting internet browser below.
Procedures to Remove Custom Search from Mac
This section contains comprehensive guide for Mac users. It will help you remove the subject malicious browser extension from internet software. In the same manner, the procedure is helpful in stopping Find.customsearch.info pop-ups and browser hijacking activities.
Procedures on this page are written in a manner that can be easily understand and execute by Mac users.
Quick Fix - Scan the System with Combo Cleaner
Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of malicious browser extension like Custom Search that is responsible for displaying Find.customsearch.info homepage and pop-ups. You may need to purchase full version if you require to maximize its premium features.
1. Download the tool from the following page:
2. Double-click the downloaded file and proceed with the installation.
3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.
4. Open your Launchpad and click on the Combo Cleaner icon.
5. Wait until antivirus downloads its latest virus definition updates and click on "Start Combo Scan" to start removing Custom Search.
6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.
Proceed with the rest of the removal steps if you are comfortable in manually removing malicious objects associated with the threat. The following guides are also vital in deleting Find.customsearch.info from the browser configuration.
Step 1 : Delete Custom Search from Mac Applications
1. Go to Finder.
2. On the menu, click Go and then, select Applications from the list to open Applications Folder.
3. Find Custom Search or any unwanted program.
4. Drag Custom Search to Trash Bin to delete the application from Mac.
5. Right-click on Trash icon and click on Empty Trash.
Step 2 : Remove Browser Extensions that belongs to Custom Search
1. Locate the add-on or extension that is relevant to the hijacker. To do this, please follow the following depending on affected browser.
Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.
Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.
Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plug-ins lists when it opens a new window.
2. Once you have located Custom Search or any relevant item like Find.customsearch.info, click on Remove or Uninstall, to get rid of it.
3. Close the browser and proceed to the next steps.
Step 3 : Delete Malicious Files that have installed Custom Search
1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.
2. Go to your Finder. From the menu bar please select Go > Go to Folder...
3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.
4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:
The term unknown is just a representation of the actual malware name. It is normally an unfamiliar file name such as the following:
- Storm Search, Mongo Search
On some occassions, the malware is represented by a domain name that is closely related to the subject. Like in this case, it can be Find.customsearch.info.
If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing Custom Search to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.
Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.
5. Drag all suspicious files that you may find to Trash.
6. Please restart the computer.
7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.
8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.
9. Repeat the process on the following non-hidden folders (without ~):
Optional : For locked files that cannot be removed, do the following:
1. Go to Launchpad and open Activity Monitor (Under Utilities or Other Folder).
2. Select the process you want to quit.
3. Click on Force Quit button.
4. You may now delete or remove locked files that belongs to Custom Search browser extension or Find.customsearch.info homepage hijacker.
Step 4 : Double-check with MBAM Tool for Mac
1. Download Malwarebytes Anti-malware for Mac from the link below.
2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including the Custom Search malware and Find.customsearch.info browser hijacker and pop-up provider.
3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.
4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.
5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, Custom Search is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.
Step 5 : Delete Custom Search Login Items
Some browser hijacker may also install login item into compromised account under System Preferences. This object automatically runs Custom Search during user log in.
1. Go to Apple menu and choose System Preferences.
2. Select Users & Groups from the preferences window.
3. You may need to Unlock this area in order to make changes. Click on the Lock icon on lower left corner of the window.
4. Next, select user account that runs Custom Search.
5. Click on Login Items tab.
6. Select Custom Search, , or any suspicious entries from the list and click on the minus [-] button and confirm your actions. Please see image below for reference.
Optional : If unable to change browser settings, execute these steps:
Some user complains that there is no way to change browser settings because it is grayed out by Custom Search. In such situation, it is important to check if there is unwanted profile. Please do the following:
1. Quit any running applications and launch System Preferences from your Dock.
2. Under System Preferences, click Profiles.
3. Select , Custom Search or any relevant profile from the left pane. See image below.
4. At the bottom of this window, click minus [-] button to delete the account. Please refer to image above.
5. Close the Profiles window and open the affected browser to change all settings associated with Custom Search.
There's More... Reset Internet Browser Apps (PC and Mac)
Cleaning your internet browser from clutter and unwanted add-on/extension is a must when dealing with Custom Search. The procedure below discuss on resetting various browsers to its default state.
Restore Google Chrome to Default Settings
Resetting Google Chrome to default settings is helpful in deleting hard-to-remove extension such as from Custom Search. This method is highly advisable to perform if you have difficulty in removing unwanted extension.
1. Open Google Chrome Internet browser.
2. On the address bar, type chrome://settings/reset and press Enter key.
3. Under Reset and clean up section, choose Restore settings to their original defaults.
4. Click Reset settings button to clear all entries of Custom Search.
5. Close the existing tab and restart Google Chrome. That should have removed Custom Search extension and associated objects.
Reset Mozilla Firefox to Default
This section describes how to remove unwanted extension from Firefox that may be related to Custom Search. This process can fix many browser issues by restoring Firefox to factory settings without affecting your essential information (bookmarks, browsing history, passwords, and Internet cookies) on the browser. If you desire to remove only specific extension, please see manual removal of add-on from Firefox.
1. Input the string about:support on Firefox web address and press Enter on keyboard.
2. You will now see the Troubleshooting Information page of Mozilla Firefox.
3. You will notice a section on upper-right corner of the screen stating Give Firefox a tune up. Click the Refresh Firefox button.
4. If confirmation window appears, click Refresh Firefox to continue.
5. Firefox browser will close and start the resetting process. When done, it will display a list of restored data. Custom Search should be gone by now. Click Finish to open a fresh version of Firefox.
Restore Internet Explorer to Default Settings
1. Open Internet Explorer and navigate to top menu. Click Tools, and then Internet Options.
2. Select Advanced tab on Internet Options window.
3. On lower part of the window, under Reset Internet Explorer Settings area, click the Reset button. Please see image for reference. Your data like favorites, bookmark, and history will remain in the browser. However, this process may delete add-ons by Custom Search and other unknown objects. If you prefer to carry out the procedure manually, please add-on removal from Internet Explorer.
Clear the Safari Internet Browser (Mac)
1. Open your Safari browser application.
2. In the Safari menu, click on Preferences from the drop-down list.
3. On Preferences window, please select the Privacy tab.
4. Click on Manage Website Data button.
5. Select unwanted entry like Custom Search and click the Remove button. If you choose to Remove All, you may be logout from most visited websites and online services. Therefore, we advise to remove suspicious item one at a time to prevent changing behavior towards your favorite websites.
6. If it prompts, please confirm your actions.
7. Next, we will need to clear the Cache. Back at the Safari Preferences window, choose Advanced tab.
8. Navigate to the bottom and activate Show Develop menu in menu bar.
9. Go to Safari menu, choose on Develop from the drop down list and click on on Empty Caches.
10. Next thing to do is to restore the Homepage to your preference and remove the one from Custom Search.
11. Back at the Safari Preferences window, click on General tab.
12. Under Homepage section, type your desired URL to be the default start-up page.
13. Lastly, make sure to have the right Search Engine.
14. Go back to Safari Preferences window and click on Search tab.
15. Select your desired Search tool under the Search engine section.
16. You may not restart Safari browser.
How to remove Find.customsearch.info Pop-ups (Notification)
Most of the time, browser hijackers are combined with intrusive pop-up ads originating from the source website Find.customsearch.info. It is taking advantage of push notification feature of popular internet programs like Google Chrome, Mozilla Firefox, Safari, or Edge. These pop-up ads from Find.customsearch.info are extra ordinary as it exceeds the normal display volume and they are certainly annoying.
Normally, Find.customsearch.info pop-ups will start to bombard internet browser screen with pop-ups if web user was deceived to click “Allow” button that triggers the said website to send push notification. To stop Find.customsearch.info from showing the pop-ups, please execute the procedures below. Remember, these steps may only be successful after the removal of the main component or dubious browser extension.
1. On Google Chrome browser, input the following in the address bar and press Enter:
2. Navigate to the list under "Allow" section and look for Find.customsearch.info.
3. Click the ellipses (3 dots) beside Find.customsearch.info list to reveal the options.
4. Click on Block or Remove to stop Find.customsearch.info from displaying pop-up ads on Google Chrome browser.
6. Please restart Google Chrome browser.
1. On Mozilla Firefox browser, type the following in the address bar and press Enter key:
2. Navigate below to Permission area and look for Notifications.
3. Click the Settings button aligned with the Notifications.
4. Look for Find.customsearch.info entry and change the Status to Block.
5. Click on Save Changes and restart Mozilla Firefox and check if Find.customsearch.info pop-up is gone.
1. On top menu, click on Safari and then, select Preferences from the drop-down list.
2. Click on Websites tab to open its settings.
3. Select Notifications from the left sidebar.
4. On right panel, it will display a list of websites with "Allow" attribute.
5. Find and click on Find.customsearch.info.
6. You may choose to Deny or Remove it from the notification list.
7. You may now restart Safari browser and see if Find.customsearch.info pop-up is gone.
1. Assuming that Edge browser is open, click on the ellipses (3 dots) on upper right corner to open the Settings. Alternatively, you can press Alt + X on the keyboard.
2. Select Settings from the drop-down list.
3. Click on Advanced.
4. Under Website Permissions area, click on Manage Permissions button.
4. Find and select Find.customsearch.info from the list. Click on X button to stop it from showing pop-up ads or notifications.
5. You may now restart Edge browser.