Remove Custom Search (Find.customsearch.info)

Custom Search is another addition to the long list of homepage hijacker that overrides web user’s preferences against their will. The sad part is, it will deny user’s access to configuration to prevent restoring the browser to its previous settings and states that it is “Managed by your organization.” Custom Search is not only annoying for committing the unnecessary browser changes; it also serves distracting advertisements especially during web user’s browsing session.

Bad thing about Custom Search

Although Custom Search is promoted as browser extension that boost up online searching and surfing of internet users, computer security experts are criticizing its distribution techniques to be able to become part of internet program like Google Chrome, Safari, or Firefox. Online users may have a contact with Custom Search during their visits to sites that exhibits the promotional campaign for this adware like Dotsearcher.biz, Check-you-robot.site, or Althoutujym.club.

Once Custom Search was able to get inside the browser program, it executes unsolicited changes that will replace homepage and search settings with Find.customsearch.info as the new default settings. This same web address is responsible for managing the online search and for doing so, web users must not expect to have valuable and accurate outcome. Find.customsearch.info is an unreliable search engine and its performance does not come close to legitimate ones like Google, Bing, or Yahoo.

After hijacking homepage and search engine, Custom Search starts to focus on generating revenue for its developers. Web user may encounter excessive display of advertisements like pop-ups and redirects. The content of such promotional campaign often have malicious links that intends to sway web users into visiting partner’s websites. Unfortunately, some of the destinations are meant to install extra adware like Storm Search, Mongo Search, and many more.

Preventing Custom Search

To be able to thwart computer’s exposure to Custom Search adware, web users must know that it frequently arrives as part of malicious software bundles. To avoid having malicious freeware that is contaminated with Custom Search, make sure that the source is secured and trusted. Never download free programs that were offered by aggressive pop-ups and redirects.

Malicious ad campaign purporting as software update is also another factor that widely spreads Custom Search. If such fake software update pop-up appears on the computer, immediately cease the browser program and run a virus scan. Keep in mind that it is best to obtain software update only from official websites and not from pop-ups that suddenly appears on the browser.

Custom Search Removal Procedure for PC

Below is a systematic instruction that is very useful in getting rid of the potentially unwanted program (PUP) from compromised Windows computer. Aside from removing the malicious browser extension, this guide is also helpful in deleting Find.customsearch.info hijacker and pop-ups.

In order to totally eliminate the threat, it is vital to follow the process in exact manner.

Quick Fix - Scan the computer with Anti-malware Program

To remove Custom Search automatically, scanning the computer with this powerful anti-malware tool is recommended. This scanner does not just uncover known threats like viruses or malware, it is also effective in discovering browser hijacker like Custom Search that assigns Find.customsearch.info as the homepage URL.

1. Download the free anti-malware scanner called MalwareBytes Anti-Malware.

2. After downloading, install the program. It may run automatically or you have to double-click on the downloaded file MBSetup.exe.

3. Proceed with the installation using only the default setup. If you need the complete setup procedure, it is available on the download page.

4. After the installation process, click Get Started to run the program.

5. Continue with the prompts until the main program opens.

6. On Malwarebytes Anti-malware console, click on Scan to run the most comprehensive detection method and find any hidden items linked to Custom Search.

7. Wait for the anti-malware to finish scanning the computer.

MBAM Scan

8. When scanning is done, Malwarebytes Anti-Malware will display the list of identified threats. Remove all identified threats including Custom Search and restart the computer to finalized the scan process.

The chances of stopping Find.customsearch.info pop-ups or redirects is also possible after the threat removal. If it still remains, please follow the Find.customsearch.info pop-up removal guide.

The above procedures should have totally eliminated the Custom Search browser hijacker. However, if you found that there are still remnants of the threat and Find.customsearch.info still exists on internet application, please proceed to manual removal of associated objects as outlined below.

Step 1 : Delete Browser Extension

Most adware and unwanted programs are using a program called browser extension to be able to take over the settings of internet applications. Therefore, we highly recommend to check and remove the extension that is closely related to Custom Search.

Remove Custom Search Extension from Google Chrome

1. Open Google Chrome browser.

2. Type chrome://extensions/ in the address bar and press Enter on keyboard.

Chrome Extensions

3. Find Custom Search or relevant entry like Find.customsearch.info and remove it from Google Chrome browser.

Custom Search Chrome Extension

Uninstall Custom Search Extension from Firefox

1. Open Mozilla Firefox browser.

2. Type about:addons in the address bar and press Enter on keyboard.

Firefox Extensions

3. Choose Extensions on sidebar menu.

4. Look for object that is pertaining to Custom Search and remove it from the browser.

After deleting the malicious browser extension, it is expected that Find.customsearch.info is also gone from the homepage.

Remove Custom Search Add-ons from Internet Explorer and Edge Browser

1. Open Internet Explorer program.

2. Go to top Menu and click Tools. Then, select Manage Add-ons from the drop-down list.

Internet Explorer Add-ons

3. Look for and Remove or Disable entries of Custom Search from Toolbars and Extension. Additionally, delete Find.customsearch.info from Search Providers section.

4. Close the window and restart Internet Explorer.

If Custom Search is still present on the IE browser and there are still homepage and pop-ups originating from Find.customsearch.info, another option is to remove the adware from Windows Control Panel.

5. Press Windows Key + R and then, type appwiz.cpl command.

6. Program and Features window will open. Arrange the list in chronological manner with recently installed applications on top. To do this, click on 'Installed On' column.

Add-Remove Adware

7. Select Custom Search or recently installed unwanted entry. Then, click on Uninstall to remove it from Windows system.

Step 2 : Scan and Delete Adware with AdwCleaner

In addition to the procedure, we suggest scanning the computer with AdwCleaner tool. Possibly, there are some traces of Custom Search on the browser that was not deleted during the preceding steps. This tool will scan the computer and check for presence of malicious applications as well as invalid browser entries that produces Find.customsearch.info pop-ups.

1. Follow the link below to download the tool called AdwCleaner.

2. When the download has completed, please close all running programs on the computer especially browsers affected by Custom Search.

3. Browse the location of the downloaded file and double-click on adwcleaner_Ver.exe to start running the tool. Then, click on Scan button.

AdwCleaner

4. AdwCleaner searches the computer for malicious programs, extensions, plug-ins, adware, and any items that may be associated to Custom Search. It will also check for suspicious entries on browser settings that is associated with Find.customsearch.info.

5. Clean or Remove all suspicious and harmful items identified after the thorough scan.

6. After the cleanup procedure, rebooting the computer is required to finalize the removal of detected threats.

Procedures to Remove Custom Search from Mac

This section contains comprehensive guide for Mac users. It will help you remove the subject malicious browser extension from internet software. In the same manner, the procedure is helpful in stopping Find.customsearch.info pop-ups and browser hijacking activities.

Procedures on this page are written in a manner that can be easily understand and execute by Mac users.

Quick Fix - Scan the System with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of malicious browser extension like Custom Search that is responsible for displaying Find.customsearch.info homepage and pop-ups. You may need to purchase full version if you require to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads its latest virus definition updates and click on "Start Combo Scan" to start removing Custom Search.

Combo Cleaner Scanner

6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable in manually removing malicious objects associated with the threat. The following guides are also vital in deleting Find.customsearch.info from the browser configuration.

Step 1 : Delete Custom Search from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find Custom Search or any unwanted program.

Delete Unwanted App

4. Drag Custom Search to Trash Bin to delete the application from Mac.

5. Right-click on Trash icon and click on Empty Trash.

Step 2 : Remove Browser Extensions that belongs to Custom Search

1. Locate the add-on or extension that is relevant to the hijacker. To do this, please follow the following depending on affected browser.

Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.

Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.

Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plug-ins lists when it opens a new window.

2. Once you have located Custom Search or any relevant item like Find.customsearch.info, click on Remove or Uninstall, to get rid of it.

3. Close the browser and proceed to the next steps.

Step 3 : Delete Malicious Files that have installed Custom Search

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.

~/Library/LaunchAgents

2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

Command + V

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • unknown.download.plist
  • unknown.ltvbit.plist
  • unknown.update.plist
  • com.unknown

The term unknown is just a representation of the actual malware name. It is normally an unfamiliar file name such as the following:

- Storm Search, Mongo Search

On some occassions, the malware is represented by a domain name that is closely related to the subject. Like in this case, it can be Find.customsearch.info.

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing Custom Search to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.

Option + Command + 4

Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support
/Library/Preferences

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

Force Quit Locked Files

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to Custom Search browser extension or Find.customsearch.info homepage hijacker.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from the link below.

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including the Custom Search malware and Find.customsearch.info browser hijacker and pop-up provider.

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.

Malwarebytes Anti-malware for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, Custom Search is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.

Step 5 : Remove Custom Search from Homepage and Search

Safari

- Open your Safari browser.
- Go to Safari Menu located on upper left hand corner, and then select Preferences.
- Under General tab, navigate to Default Search Engine section and select Google or any valid search engine.
- Next, be sure that "New Windows Open With" field is set to Homepage.
- Lastly, remove Find.customsearch.info from the Homepage field. Replace it with your preferred URL to be set as your default homepage.

Google Chrome

- Open Chrome browser.
- Type the following on the address bar and press Enter on keyboard : chrome://settings/
- Look for 'On Startup' area.
- Select 'Open a specific page or set of pages'.
- Click on More Actions and select Edit.
- Enter the desired web address as your home page, replacing Find.customsearch.info. Click Save.
- To set default search engine, go to Search Engine area.
- Click on 'Manage search engines...' button.
- Go to questionable Search Engine. Click on More Actions and Click 'Remove from list'.
- Go back to Search Engine area and choose valid entry from Search engine used in the address bar.

Mozilla Firefox

- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- On Startup area, select 'Show your home page' under 'When Firefox starts' field.
- Under Home Page field, type the desired URL to replace Find.customsearch.info settings.
- To configure default search engine, select Search on left sidebar to display settings.
- Under Default Search Engine list, please select one.
- On the same page, you have an option to Remove unwanted search engine.

Step 6 : Delete Custom Search Login Items

Some browser hijacker may also install login item into compromised account under System Preferences. This object automatically runs Custom Search during user log in.

1. Go to Apple menu and choose System Preferences.

2. Select Users & Groups from the preferences window.

3. You may need to Unlock this area in order to make changes. Click on the Lock icon on lower left corner of the window.

4. Next, select user account that runs Custom Search.

5. Click on Login Items tab.

6. Select Custom Search, , or any suspicious entries from the list and click on the minus [-] button and confirm your actions. Please see image below for reference.

Login Items

Optional : If unable to change browser settings, execute these steps:

Some user complains that there is no way to change browser settings because it is grayed out by Custom Search. In such situation, it is important to check if there is unwanted profile. Please do the following:

1. Quit any running applications and launch System Preferences from your Dock.

2. Under System Preferences, click Profiles.

3. Select , Custom Search or any relevant profile from the left pane. See image below.

Remove Profile

4. At the bottom of this window, click minus [-] button to delete the account. Please refer to image above.

5. Close the Profiles window and open the affected browser to change all settings associated with Custom Search.

How to remove Find.customsearch.info Pop-ups (Notification)

Most of the time, browser hijackers are combined with intrusive pop-up ads originating from the source website Find.customsearch.info. It is taking advantage of push notification feature of popular internet programs like Google Chrome, Mozilla Firefox, Safari, or Edge. These pop-up ads from Find.customsearch.info are extra ordinary as it exceeds the normal display volume and they are certainly annoying.

Normally, Find.customsearch.info pop-ups will start to bombard internet browser screen with pop-ups if web user was deceived to click “Allow” button that triggers the said website to send push notification. To stop Find.customsearch.info from showing the pop-ups, please execute the procedures below. Remember, these steps may only be successful after the removal of the main component or dubious browser extension.

Google Chrome

1. On Google Chrome browser, input the following in the address bar and press Enter:

chrome://settings/content/notifications

2. Navigate to the list under "Allow" section and look for Find.customsearch.info.

3. Click the ellipses (3 dots) beside Find.customsearch.info list to reveal the options.

Chrome Push Notification

4. Click on Block or Remove to stop Find.customsearch.info from displaying pop-up ads on Google Chrome browser.

6. Please restart Google Chrome browser.

Mozilla Firefox

1. On Mozilla Firefox browser, type the following in the address bar and press Enter key:

about:preferences#privacy

2. Navigate below to Permission area and look for Notifications.

Firefox Notification Settings

3. Click the Settings button aligned with the Notifications.

4. Look for Find.customsearch.info entry and change the Status to Block.

Block Notification from Firefox

5. Click on Save Changes and restart Mozilla Firefox and check if Find.customsearch.info pop-up is gone.

Safari (Mac)

1. On top menu, click on Safari and then, select Preferences from the drop-down list.

2. Click on Websites tab to open its settings.

3. Select Notifications from the left sidebar.

4. On right panel, it will display a list of websites with "Allow" attribute.

5. Find and click on Find.customsearch.info.

6. You may choose to Deny or Remove it from the notification list.

7. You may now restart Safari browser and see if Find.customsearch.info pop-up is gone.

Microsoft Edge

1. Assuming that Edge browser is open, click on the ellipses (3 dots) on upper right corner to open the Settings. Alternatively, you can press Alt + X on the keyboard.

2. Select Settings from the drop-down list.

3. Click on Advanced.

4. Under Website Permissions area, click on Manage Permissions button.

Edge Push Notification

4. Find and select Find.customsearch.info from the list. Click on X button to stop it from showing pop-up ads or notifications.

Edge Notification Removal

5. You may now restart Edge browser.

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