Remove Converter Pro (PC and Mac)

Converter Pro is a suspicious online file conversion tool that will show on the browser in the form of homepage or search page. Coming from SpringTech company, which is also the culprit for the deployment of other potentially unwanted program (PUP), expect that Converter Pro’s main concern is to generate online profit by exploiting the infected internet application. It is compatible to multiple programs including Google Chrome, Mozilla Firefox, Internet Explorer, Edge, and Safari. Though, if installed via Edge browser, Converter Pro will produce an unwanted superimposed toolbar that dominates the computer screen.

Like other variants as Best File Converter, Shipment Tracker, My Classifieds List, and many more from the same group, Converter Pro utilizes different methods to integrate its code onto the browser. Installation proceedings from a number of dubious software bundles are primarily responsible for incorporating this adware to internet browser apps. By taking advantage of software bundling scheme, Converter Pro can easily disregard restrictions from the operating system because it installs along with the host file or freeware.

After full installation, Converter Pro dominates the infected browser by replacing the settings on homepage, new tab, and default search engine. In addition, it implants an applet that increases the functionality, allowing it to intercept crucial data from user’s online browsing activities. Converter Pro can record search keywords, favorite websites, user’s location, and IP address which are all useful in serving personalized advertisements that aims to elevate profit of adware makers.

Converter Pro

Obtained information from victims may also be misuse by cyber criminals to pull off phishing or other online fraudulent attack. Therefore, we highly suggest to immediately get rid of Converter Pro from the computer to avoid imminent danger. Accomplish the full guide below including full system scan using effective anti-malware tool to totally eliminate Converter Pro.

For Windows PC Users

Converter Pro Removal Procedure for PC

Below is a systematic instruction that is very useful in getting rid of the potentially unwanted program (PUP) from compromised Windows computer. Aside from removing the malicious browser extension, this guide is also helpful in deleting internet hijacker and pop-ups.

In order to totally eliminate the threat, it is vital to follow the process in exact manner.

Step 1 : Scan the PC with Combo Cleaner for Windows

Combo Cleaner is a trusted PC security and optimization tool equipped with a powerful virus and malware detection engine. This program can get rid of adware like Converter Pro through this procedure.

1. Download the application from the following page:

2. Save the file to your preferred location.

3. Double-click the downloaded file CCSetup.exe and install with the default settings.

4. At the end of the setup process, click Finish to run Combo Cleaner.

5. The tool will update the database file; please wait for this process to complete.

6. To begin checking for threats like Converter Pro, click on the Start Scan button. Wait for this scan to finish.

Screenshot of Combo Cleaner PC

7. At the end of the scan process, click on Remove all threats to delete Converter Pro hijacker, including all malicious objects from the computer.

To fully optimize the features of antivirus and privacy scanners, users may have to upgrade to the premium version.

Please continue with the succeeding removal procedures if you are comfortable manually getting rid of the threat and malicious items linked to it.

Step 2 : Scan with AdwCleaner and Reset Chrome Policies

In addition to the procedure, we suggest scanning the computer with AdwCleaner tool. Possibly, there are some traces of Converter Pro on the browser that was not deleted during the preceding steps. This tool will scan the computer and check for presence of malicious applications.

1. Follow the link below to download the tool called AdwCleaner.

2. When the download has completed, please close all running programs on the computer, especially browsers affected by Converter Pro.

3. Browse the location of the downloaded file and double-click on adwcleaner.exe to start running the tool.

4. If Windows displays a prompt saying, "Do you want to allow this app to make changes to your device?" click Yes to proceed.

5. On the AdwCleaner dashboard, click on Settings.

Screenshot of AdwCleaner Policies

6. While in the Settings window, please turn On the Reset Chrome Policies and Reset IE Policies.

Screenshot of AdwCleaner Scanner

7. Go back to the Dashboard and click the Scan Now button.

8. AdwCleaner searches the computer for malicious programs, extensions, plug-ins, adware, and any items that may be associated with Converter Pro.

9. Clean or Remove all suspicious and harmful items identified after the thorough scan.

10. After the cleanup procedure, rebooting the computer is required to finalize the removal of detected threats.

Step 3 : Scan the computer with Sophos Home Antivirus

To remove Converter Pro automatically, scanning the computer with this powerful virus and malware removal tool is recommended. This scanner does not just uncover known threats like viruses or malware; it is also effective in discovering browser hijacker like Converter Pro.

1. Please click on the link below to download the program.

2. After downloading, locate the file SophosInstall.exe in the Downloads folder.

3. Install by double-clicking on the file.

4. If it prompts "Do you want to allow this app to make changes on your device?" please click Yes.

5. Next, it will display the Terms and Conditions page. Click the Install button to begin.

Screenshot of Terms by Sophos Home

6. Run the installation with the default settings. Please note that an internet connection is required in order to download important updates.

7. After finishing the installation, you must login to the dashboard. If you already have a Sophos account, please login. Otherwise, please enter your details and click on the Create Account button.

8. Once you are in the Sophos Home console, click the Scan button to start checking the computer for Converter Pro components.

Screenshot of Sophos Home

9. Scanning may take a while; please wait for this process to finish.

10. After scanning the computer, Sophos Home will start cleaning or deleting files infected with Converter Pro.

11. You may now close Sophos Home. The computer is now free from Converter Pro, as well as associated malware and viruses.

The above procedures should have totally eliminated Converter Pro browser hijacker. However, if you find that there are still remnants of the virus, please proceed to the next steps below.

For Mac OS Users

Procedures to Remove Converter Pro from Mac

This section contains comprehensive guide for Mac users. It will help you remove the subject malicious browser extension from internet software. In the same manner, the procedure is helpful in stopping redirects, pop-ups, and browser hijacking activities.

Procedures on this page are written in a manner that can be easily understand and execute by Mac users.

Step 1 : Scan the Mac Computer with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of malicious browser hijacker like Converter Pro.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads its latest virus definition updates and click on "Start Combo Scan" to start removing Converter Pro.

Screenshot of Combo Cleaner Dashboard

To fully optimize the features of antivirus and privacy scanners, users may have to upgrade to the premium version.

Proceed with the rest of the removal steps if you are comfortable manually removing malicious objects associated with the threat.

Step 2 : Delete Converter Pro from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find Converter Pro or any unwanted program.

Screenshot of Deleting App

4. Drag Converter Pro to Trash Bin to delete the application from Mac.

5. Next, go to the Dock, right-click on the Trash icon, and click on Empty Trash.

Step 3 : Delete Malicious Files that have installed Converter Pro

1. Go to your Finder. From the menu bar, please select Go > Go to Folder.

2. Input the following string and press Enter on the keyboard.

~/Library/LaunchAgents

Screenshot of Go To Folder

3. You will now see a hidden folder named LaunchAgents. Take note of the following files inside the folder:

  • com.Converter Pro.plist
  • unknown.service.plist
  • unknown.system.plist
  • unknown.download.plist
  • unknown.update.plist

4. The term unknown is just a representation of the actual malware name. Attackers may use the following file names:

- SprintTech, Wonderful Ideas, (random characters).plist

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing Converter Pro to be present on your Mac. Arranging all items to see the latest ones may also help you identify recently installed unfamiliar files.

5. Please click on "Show items as..."

Screenshot of LaunhAgents Folder

6. To arrange the items in chronological order, click Date Modified.

7. Drag all suspicious files that you may find to Trash.

Important: Take note of all the suspicious files, as you may also delete the same item in another folder as we go on.

8. Please restart the Mac computer.

9. Open another folder using the same method as above. Copy and paste the following string to easily locate the folder:

~/Library/Application Support

Screenshot of Go to Folder

10. Select any suspicious items that you have noted previously. Drag them to the Trash.

11. Repeat the process in the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support

12. Lastly, go to your Finder > Go and open the Applications folder. Look for subfolders with the following names and drag them to Trash.

- SprintTech, Wonderful Ideas

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad > Other folder, open the Activity Monitor.

2. Select the process you want to quit.

3. In the upper part of the window, click the Stop button.

Screenshot of Force Quit

4. Click on Force Quit button.

5. You may now delete or remove the locked file that belongs to Converter Pro homepage hijacker.

Optional Virus Scan : Double-check with Malwarebytes for Mac

1. Download Malwarebytes for Mac from the link below.

2. Locate the downloaded Malwarebytes-Mac.pkg and install it with the default settings.

3. Run Malwarebytes for Mac. It will check for updates and download the most recent version if one is available. This is necessary for finding recent malware threats, including Converter Pro.

4. Once you are on the Malwarebytes dashboard, please click on the Scan button to start scanning your Mac computer.

Screenshot of Malwarebytes Dashboard

5. After the scan, Malwarebytes for Mac will display a list of identified threats, and Converter Pro is surely part of it. Be sure to select all items in the list. Then, click the Remove button to clean the computer.

Step 4 : Delete Converter Pro Browser Extension

Most adware and unwanted programs use an application called a "browser extension" to be able to take over the settings of internet applications. Therefore, we highly recommend checking and removing the extension that is closely related to Converter Pro. If it is not present, look for and delete any suspicious browser extension.

Google Chrome

Remove the Converter Pro Extension from Google Chrome

1. Open the Google Chrome browser.

2. Input the strings below in the address bar and press Enter on the keyboard:

chrome://extensions/

Screenshot of Chrome Extensions in PC

3. Find Converter Pro or a relevant entry and remove it from Google Chrome.

Converter Pro Google Chrome Extension

Safari

Remove Malicious Extension from Safari

1. Open the Safari browser.

2. On the top menu, click Safari > Settings or Preferences.

3. The Safari settings window will open. Please select the Extensions tab.

Screenshot of Safari Extension Removal

4. Locate the suspicious extension and click the Uninstall button to remove it from Safari.

5. You may now close the window and restart Safari.

MS Edge (PC)

Delete Converter Pro from Microsoft Edge for Windows PC

1. On your keyboard, press Windows Key + R. Type the appwiz.cpl command and click OK.

Screenshot of Run Command

2. The Program and Features window will open. Arrange the list in a chronological manner, with recently installed applications on top. To do this, click on the 'Installed On' column.

Screenshot of Program and Featires

3. Select Converter Pro or a recently installed suspicious entry from the list.

4. Click on Uninstall to remove it from the Windows system.

If Converter Pro is still present on the browser and unwanted homepage and pop-ups persist, another option is to remove the hijacker from the browser settings.

5. Open the Microsoft Edge program.

6. Input the following string in the address bar and press Enter on the keyboard:

edge://extensions/

Screenshot of MS Edge Address Bar

7. Look for and Remove or Disable entries for Converter Pro from the Installed Extensions area.

Screenshot of Edge Extension Removal

8. You may now close the window and restart the Microsoft Edge browser.

MS Edge (Mac)

Remove Converter Pro from Microsoft Edge for Mac

1. Open the Microsoft Edge for Mac.

2. Input or copy and paste the following string in the address bar. Press press Enter on the keyboard:

edge://extensions/

Screenshot of Edge Extension on Mac

3. Look for and Remove or Disable entries for Converter Pro from the Installed Extensions area.

Screenshot of Edge Extension Removal - Mac

4. You may now close the window and restart the Microsoft Edge browser.

Mozilla Firefox

Uninstall the Converter Pro Extension from Mozilla Firefox

1. Open the Mozilla Firefox browser.

2. Type or copy and paste the strings below in the address bar and press Enter on the keyboard:

about:addons

Screenshot of Firefox Extension

3. Click on Extensions from the sidebar menu.

Converter Pro Firefox Extension

4. Look for an entry that pertains to Converter Pro and Disable or Remove it from the browser using the options button.

After deleting the malicious browser extension, it is expected the homepage and search hijackers will be gone from the affected internet browser.

Step 5 : Fixing the Homepage and Search Engine

Google Chrome

Remove Converter Pro from the Homepage and Search of Chrome

1. Open the Google Chrome browser. Type or copy and paste the following on the address bar. Then, press Enter on the keyboard:

chrome://settings

Screenshot of Chrome Settings Page

2. Go to the left sidebar and click On Startup.

3. Select "Open a specific page or set of pages" in the right panel.

Chrome On Startup Screenshot

4. Locate the unwanted Homepage URL, click on More Actions icon (3-dot), and select Remove or Edit.

5. If you choose Edit, enter the desired web address as your home page, replacing Converter Pro. Click Save.

6. To set the default search engine, go to the left sidebar, and this time, select Search Engine.

Screenshot of Search Settings

7. Click on the Manage search engines and site search button in the right panel.

8. Find the unwanted Search Engine in the list. Click on More Actions icon, and then click Delete.

9. Go back to the left side bar and click Search Engine.

Default Search Engine Screenshot

10. In the right panel, choose a valid entry from the "Search engine used in the address bar."

You can now restart the Google Chrome browser to see if the unwanted homepage and search engine related to Converter Pro are gone.

Microsoft Edge

Get Rid of Converter Pro from the Homepage of Edge Browser

1. Open the Microsoft Edge browser on your computer.

2. In the address bar, type or copy and paste the string below, then press Enter on the keyboard:

edge://settings/startHomeNTP

MS Edge Start Page Screenshot

3. Go to the "When Edge Starts" area. Under the "Open these pages" section, click More Actions (3-dot).

4. Select Edit to open the Edit Page window.

5. Input your desired address to replace the homepage settings of Converter Pro.

Screenshot of Home URL

6. Click the Save button. You may now restart Microsoft Edge browser.

Mozilla Firefox

Delete Converter Pro from the Homepage and Search of Firefox.

1. Open the Mozilla Firefox browser on your computer.

2. Type or copy and paste the following on the address bar, then press Enter on the keyboard:

about:preferences

3. Click Home in the sidebar area.

Firefox Preferences Screenshot

4. Under "Homepage and new windows", you may choose Firefox Home (Default) or Custom URLs.

5. If you chose Custom URLs, input the desired URL to replace Converter Pro settings.

6. To configure the default search engine, select Search in the left sidebar to display the settings.

Screenshot of Firefox Default Search

7. Under the "Default Search Engine" list, please select a legitimate one (i.e., Google).

8. Scroll down to "Search Shortcuts" and select an unwanted search engine.

Remove Search from Firefox Image

9. Click on the Remove button to delete the unwanted search engine. You may now restart the Mozilla Firefox browser.

Safari

Get Rid of Converter Pro from Safari's Homepage and Search

1. Open the Safari browser on your Mac.

2. Go to the Safari Menu located in the upper left-hand corner, and then select Settings or Preferences.

3. In the General tab, remove the Converter Pro item or unwanted URL from the Homepage section. Replace it with your preferred URL to be set as your default homepage.

Screenshot of Safari Home Settings

4. Next, be sure that the "New windows open with" and "New tabs open with" fields are set to "Homepage".

5. Please click on the Search tab, and in the "Search engine" section, select Google or any valid search engine.

Screenshot of Safari Search Settings

6. You may now restart the Safari browser on your Mac.

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