Remove CAP (Google Chrome, Firefox, IE)

By | Posted on August 14, 2019 |

CAP is a browser extension and is presently promoted as legitimate Search Tool. Web users may encounter this program if they were convinced by online advertisements to download an executable file that claims to enhance browsing experience. There are instance that CAP adware is able to trick web users by faking the error on online media player and prompt that downloading the application is necessary to view streaming videos.

No matter how users were deceived by the malicious advertisements, the entry of CAP will result to a variety of annoyances on internet application where it is installed. One particular instance that may be very disturbing to users is the hijacking of homepage where CAP assigns an unwanted address Apsr.xyz.

The infiltration of CAP adware is not only restricted to hijacking and redirect activities. Its creation also aims in generating profit and to achieve this, pop-up advertisements and redirects will show up on the infected internet application like Google Chrome and Mozilla Firefox. The problems is, ads originating from the code of CAP is unusual endorsement and like how this adware was able to mislead web users, similar advertisements will show up in an attempt to further infect the computer with more adware.

Though installation of CAP extension does provide a unique search engine, the worth of having it on the browser is still in question. Aside from exhibiting pure disturbance, it is worth mentioning that researchers found an association between CAP and other potentially unwanted program (PUP) like ApsSrch, Flash SD App, and QxSearch. Therefore, removing CAP and restoring the browser to previous condition is suggested.

To get rid of CAP adware, scanning the computer with effective virus and malware remover is recommended. Please execute the guide below to complete the removal of the threat.

CAP Removal Procedure

Below is a systematic instruction that is very useful in getting rid of the potentially unwanted program (PUP) from compromised computer.

In order to totally eliminate the threat, it is vital to follow the process in exact manner.

Stage 1: Delete Browser Extension

Most adware and unwanted programs are using a program called browser extension to be able to take over the settings of internet applications. Therefore, we highly recommend to check and remove the extension that is closely related to CAP.

Remove CAP Extension from Google Chrome

1. Open Google Chrome browser.

2. Type chrome://extensions/ in the address bar and press Enter on keyboard.

CAP Chrome Extension

3. Find CAP, QxSearch, or relevant entry and remove it from Google Chrome.

Uninstall CAP Extension from Firefox

1. Open Mozilla Firefox browser.

2. Type about:addons in the address bar and press Enter on keyboard.

Firefox Extensions

3. Choose Extensions on sidebar menu.

4. Look for object that is pertaining to CAP or QxSearch, and remove it from the browser.

Delete CAP Extension from Safari

1. Run Safari browser application.

2. Click on Safari Settings icon located on upper right corner of the window.

3. Choose Preferences from the drop-down list.

4. On Extension window, select Extensions tab.

5. Select CAP, QxSearch, or relevant entry and remove it from Safari.

6. Lastly, go to Safari Settings once again and select Downloads from the drop down list.

7. If Cap.safariextz is present, click on Clear button to remove the unwanted extension.

Remove CAP Add-ons from Internet Explorer

1. Open Internet Explorer program.

2. Go to top Menu and click Tools. Then, select Manage Add-ons from the drop-down list.

Internet Explorer Add-ons

3. Look for and Remove or Disable entries of CAP from Toolbars and Extension and Search Providers section.

4. Close the window and restart Internet Explorer.

If CAP is still present on the IE browser, another option is to remove the adware from Windows Control Panel.

5. Press Windows Key + R and then, type appwiz.cpl command.

6. Program and Features window will open. Arrange the list in chronological manner with recently installed applications on top. To do this, click on ‘Installed On‘ column.

Add-Remove Adware

7. Select CAP, QxSearch, or recently installed unwanted entry. Then, click on Uninstall to remove it from Windows system.

Stage 2: Scan and Delete Adware with AdwCleaner

In addition to the procedure, we suggest scanning the computer with AdwCleaner tool. Possibly, there are some traces of CAP on the browser that was not deleted during the preceding steps. This tool will scan the computer and check for presence of malicious applications.

1. Follow the link below to download the tool called AdwCleaner.
Click here to download AdwCleaner (this will open a new window)

2. When the download has completed, please close all running programs on the computer especially browsers affected by CAP.

3. Browse the location of the downloaded file and double-click on adwcleaner_Ver.exe to start running the tool. Then, click on Scan button.

AdwCleaner

4. AdwCleaner searches the computer for malicious programs, extensions, plug-ins, adware, and any items that may be associated to CAP.

5. Clean or Remove all suspicious and harmful items identified after the thorough scan.

6. After the cleanup procedure, rebooting the computer is required to finalize the removal of detected threats.

Stage 3: Scan the Computer with Sophos Virus Removal Tool

Lastly, we will scan the computer with a multi-function security program. This will inspect the computer for possible presence of virus, malware, rootkit, adware as well as unwanted homepage like CAP.

1. Download Sophos Virus Removal Tool from the link below. Save the file on your computer where you can easily access it.
Sophos Virus Removal Tool Download Link (this will open a new window)

2. Once the download completes, browse the location of the file. Double-click to run the program and begin the install process. If Windows prompts for User Account Control, please click Yes to proceed.

sophos_exe

3. On first windows of installation wizard, click Next to continue. Then, it will display the program’s License Agreement. You need to Accept the terms in order to proceed.

4. On succeeding windows, click Next or Continue to carry on with the installation. After completing the installation process, Launch Sophos Virus Removal Tool.

5. Internet connection is required when running this scanner in order to download important updates. Make sure that everything is up-to-date to effectively remove malicious program like CAP.

6. Click the  button to  carry out the Scan. This will check the system for presence of malicious objects, malware, and viruses. The tool reveals items that were found linked to CAP and other suspicious entities. Be sure to remove all identified threats.

sophos-startscan

Option: Alternative Method to Clean Up Internet Browser from CAP

Not all adware and PUP’s are the same. Some cannot be removed by deleting relevant extensions and codes. On this instances, resetting the browser to default configuration is the only best solution. If CAP is still bothering you after completing all the steps above, please execute the procedures below to reset the settings of affected browser program.

Use Chrome Clean Up Tool to Delete CAP

1. Open Google Chrome application.

2. Type this strings in the address box: chrome://settings/ and then, press Enter on keyboard.

3. Scroll down and expand Advanced settings area.

4. Scroll to the bottom of the page until you see Reset and Cleanup section.

5. Click on Clean Up Computer. On next page, please click FIND to proceed.

Clean Up Computer

This feature of Google Chrome aims to find harmful software and remove it instantly. If unable to delete CAP, the other option is to Reset Google Chrome settings to its original defaults. Just go back to previous page (Clean Up Computer) and reset the settings. See more details on this page.

Reset Mozilla Firefox to Default

If Mozilla Firefox is affected by CAP and procedures above were not helpful, we suggest that you carry out these steps. This process can fix the issue by restoring Firefox browser to default factory state. Most browser data will be affected but not bookmarks, browsing history, passwords, and internet cookies. Extensions and other installed plug-ins maybe deleted by this function. Therefore, if you wish to remove specific extension only, please see manual add-on removal from this link.

1. Open Mozilla Firefox browser and type the following in the address bar: about:support

2. Browser will be directed to a page of Troubleshooting Information. You will notice a section on upper-right corner of the screen stating ‘Give Firefox a Tune Up‘. Click the Refresh Firefox button.

FF Reset

3. Confirmation window will pop-up, click Refresh Firefox to continue.

4. The reset process will automatically close the browser and proceed with the restoration. Next, it will display a list of restored data. CAP should be gone by now. Click Finish to close the current window and open a fresh window of Mozilla Firefox.

Reset Safari Browser to Normal Settings

1. Open Safari browser.

2. Click on the Safari Settings icon located on upper right corner of the browser window.

3. Select Reset Safari from the drop-down list.

4. Pop-up window will appear. You may select all boxes for total reset or follow the options below if you only want to remove CAP from Safari browser.

5. Please restart Safari browser for changes to take effect.

Restore Internet Explorer to Default Settings

1. Open Internet Explorer browser.

2. On top menu, click Tools, and then Internet Options. It will open a new window.

3. Select Advanced tab. See image below.

IE Reset

4. On Reset Internet Explorer Settings area, click the Reset button to start the restoration procedures.

This process will not affect browsing history, bookmarks, and favorites. Add-ons and other integrated codes will be deleted including those that are linked to CAP. If you choose to perform the procedure manually, please view instructions here.

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