Remove AssistiveRecord – Mac Adware

AssistiveRecord is a questionable browser extension that may cause negative effects when installed on Safari or Google Chrome internet programs. The threat commonly applies deceitful techniques in convincing Mac users to obtain the app through several sources, like distrustful file-download sites, torrent portals, and cracked software sites. Makers of AssistiveRecord also utilize online ad campaigns to promote the application as a valuable tool that enhances the online browser experience of web users. When AssistiveRecord gets onboard the browser program, Mac users will start to notice a number of unsolicited adjustments, especially on the homepage and search engine settings.

The risks of having AssistiveRecord adware

Apart from unwanted modifications, the AssistiveRecord would inject unnecessary browser objects that command the internet application to produce excessive displays of ads, including pop-ups, redirects, and push notifications. The browser continues to be in this state of agitation as long as AssistiveRecord is actively operating locally. In the end, Mac computers may suffer from a great deal of issues, especially added adware or malware, because the pop-ups and redirects by AssistiveRecord may land the browser pages to malicious websites that host computer threats.

The occurrence of the AssistiveRecord on the internet browser program is also seen as the basis for the disruption in browser performance. Running consecutive processes on an internet program tends to have conflict, which leads to freezes that eventually end up with software crashes. Because there is a high volume of internet and online requests coming from AssistiveRecord, it greatly affects the overall internet speed and degrades the system’s functions in general.

Screenshot of AssistiveRecord App

There is one way to restore the browser to its previous normal pristine condition, and that is to get rid of the malicious file named AssistiveRecord.gqa along with other malicious programs associated with it.

How do I secure my Mac from AssistiveRecord.gqa?

When talking about computer security, nothing beats the protection that can be drawn from having effective anti-virus software. Aside from regular updates, these security apps provide technical support for their clients. The real-time scanning guards Mac computers from malicious internet traffic, and therefore, the downloading of adware or malware is often thwarted. Moreover, anti-virus programs were designed to block the execution of any dubious files locally, so even if the sources of threats are removable drives and discs, they will initiate fully on the protected computer.

The “AssistiveRecordfld will damage your computer” alert

Due to an unknown file or possible malware, your Mac has detected the file as a threat, which is why it is displaying a warning. Find the AssistiveRecordfld file in the Finder and drag it to the Trash in order to delete it. The AssistiveRecordfld file can then be permanently deleted by emptying the Trash as stated in the removal procedure. To further check for any possible risks, think about running a reliable antivirus or anti-malware program on your computer. To avoid such problems, update your operating system often and use caution when obtaining files from unreliable sources.

Procedures to Remove AssistiveRecord from Mac

This area contains comprehensive procedures to help you remove adware and potentially unwanted program from the computer. Guide on this page are written in a manner that can be easily understand and execute by Mac users.

Quick Fix - Scan the Mac Computer with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of adware like AssistiveRecord. You may need to purchase the full version if you want to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

Install Combo Cleaner

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until your antivirus downloads its latest virus definition updates.

6. Next, click on "Start Combo Scan" to start removing AssistiveRecord.

Combo Cleaner Scanner

7. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable manually removing malicious objects associated with the threat.

Step 1 : Delete AssistiveRecord from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find AssistiveRecord or any unwanted program and suspicious item. It may also disguise itself as a different file with random names.

Delete Unwanted App

4. Drag the suspicious file to the Trash Bin to delete the application from Mac.

5. Right-click on Trash icon and click on Empty Trash.

Step 2 : Remove Browser Extensions that belongs to AssistiveRecord

1. Locate the add-on or extension that is relevant to the adware. To do this, please follow the following depending on affected browser.

Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.

Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.

Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plug-ins lists when it opens a new window.

2. Once you have located AssistiveRecord, click on Remove or Uninstall, to get rid of it.

3. Close the browser and proceed to the next steps.

Step 3 : Delete Malicious Files that have installed AssistiveRecord

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.

~/Library/LaunchAgents

2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

Command + V

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • com.AssistiveRecord.plist
  • unknown.service.plist
  • unknown.system.plist
  • unknown.download.plist
  • unknown.update.plist

The term unknown is just a representation of the actual malware name. Attackers may use the following file names:

- AssistiveRecordfld, (random characters).plist

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing AssistiveRecord to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.

Option+Command+4

Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support

10. Lastly, go to your Finder and open the Applications Folder. Look for subfolders with the following names and drag them to Trash.

- AssistiveRecordfld

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

Force Quit Apps

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to AssistiveRecord adware.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from this link:

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download the most recent version if one is available. This is necessary for finding recent malware threats, including AssistiveRecord.

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on the Scan button to start scanning your Mac computer.

MBAM for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, and AssistiveRecord is surely part of it. Be sure to select all items in the list. Then, click the Remove button to clean the computer.

Step 5 : Remove AssistiveRecord from Homepage and Search

Safari

- Open your Safari browser.
- Go to the Safari Menu located in the upper left-hand corner, and then select Preferences.
- Under the General tab, navigate to the Default Search Engine section and select Google or any valid search engine.
- Next, be sure that the "New Windows Open With" field is set to Homepage.
- Lastly, remove AssistiveRecord from the Homepage field. Replace it with your preferred URL to be set as your default homepage.

Google Chrome

- Open the Google Chrome browser.
- Input the following on the address bar and press Enter on the keyboard : chrome://settings/
- Look for 'On Startup' area on the sidebar.
- Select 'Open a specific page or set of pages'.
- Choose the unwanted homepage, and click on Ellipses (three dots) and select Edit.
- Enter the desired web address as your homepage, replacing the AssistiveRecord setting. Click Save.
- To set the default search engine, go to the Search Engine area from the sidebar link.
- Click on 'Manage search engines...' button.
- Select the questionable Search Engine and click on Ellipses (three dots). ClickDelete. to remove it from the list.
- Go back to the Search Engine area and choose a valid entry (i.e., Google) from 'Search engine used in the address bar'.

Mozilla Firefox

- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- Click Home on the sidebar area.
- Under "New Windows and Tabs", you may choose Firefox Home (Default) or Custom URLs. - Input the desired URL to replace AssistiveRecord settings if you chose Custom URLs.
- To configure default search engine, select Search on the sidebar to display the settings.
- Under the Default Search Engine list, please select one (i.e., Google).
- On the same page, you have the option to Remove unwanted search engines.

Optional : If you are unable to change browser settings, execute these steps:

Some users complain that there is no way to change browser settings because they are grayed out by AssistiveRecord. In such a situation, it is important to check if there is an unwanted profile. Please do the following:

1. Quit any running applications and launch System Preferences from your Dock.

2. Under System Preferences, click Profiles.

3. Select AssistiveRecord or any relevant profile from the left pane. See the image below.

Remove Mac Profile

4. At the bottom of this window, click the minus [-] button to delete the account. Please refer to the image above.

5. Close the Profiles window and open the affected browser to change all settings associated with AssistiveRecord.

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