PlatformProduct Adware Removal (Mac)

Homepage redirecting to unwanted search pages is one example of successful penetration by a browser hijacker. This unusual behavior will also occur on new tab pages and the default search tool. Unfortunately, the makers of PlatformProduct are targeting popular browser applications like Google Chrome, Mozilla Firefox, and Safari. Though it is promoted as a tool that increases the online privacy of users, what we encountered was mostly a nuisance rather than an advantage. Aside from the mentioned risk, the adware also enforces other intrusive homepages.

PlatformProduct browser hijacker

It is important to mention that most browser hijackers were made to publish advertisements on their result pages in order to generate profit for their creators. PlatformProduct is involved in a pay-per-click advertising scheme that earns revenue through generated clicks. Thus, it is important for its makers to serve appealing advertisements. To accomplish this, PlatformProduct is equipped with a code that can collect various data from compromised browsers. It gathers browsing history, search keywords, and other information that may disclose the user’s interest. This method is a successful strategy that draws attention from users and influences them to click on advertisements published by PlatformProduct.

Sources of PlatformProduct adware infection

Mac adware infections often originate from users downloading and installing software from untrustworthy sources. Some users might inadvertently install PlatformProduct when downloading free applications from third-party websites that bundle additional, unwanted software with the desired program. Clicking on misleading advertisements or pop-ups, especially those claiming to offer system updates or security software, can also lead to the installation of PlatformProduct or similar adware. Additionally, phishing emails or malicious websites may trick users into downloading and installing seemingly legitimate applications that, in reality, are adware programs designed to generate revenue through intrusive advertising.

Screenshot of PlatformProduct

Infiltration techniques

It is obvious that PlatformProduct can afford to enter the computer via techniques not usually applied by valid programs. Its way to deploy over the internet is through freeware and unreliable third-party applications. Codes for PlatformProduct are normally bundled with unknown free software that uses striking pop-up advertisements. We suggest keeping away from such misleading operations and relying only on official websites and trusted sources for any software requirements.

If there is a need to remove PlatformProduct, we have a simple guide on this page. Also included are anti-malware and anti-virus scanners that are reliable in locating and deleting malicious entities associated with PlatformProduct.

Procedures to Remove PlatformProduct from Mac

This area contains comprehensive procedures to help you remove adware and potentially unwanted program from the computer. Guide on this page are written in a manner that can be easily understand and execute by Mac users.

Quick Fix - Scan the Mac Computer with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of adware like PlatformProduct. You may need to purchase the full version if you want to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

Install Combo Cleaner

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until your antivirus downloads its latest virus definition updates.

6. Next, click on "Start Combo Scan" to start removing PlatformProduct.

Combo Cleaner Scanner

7. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable manually removing malicious objects associated with the threat.

Step 1 : Delete PlatformProduct from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find PlatformProduct or any unwanted program and suspicious item. It may also disguise itself as a different file with random names.

Delete Unwanted App

4. Drag the suspicious file to the Trash Bin to delete the application from Mac.

5. Right-click on Trash icon and click on Empty Trash.

Step 2 : Remove Browser Extensions that belongs to PlatformProduct

1. Locate the add-on or extension that is relevant to the adware. To do this, please follow the following depending on affected browser.

Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.

Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.

Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plug-ins lists when it opens a new window.

2. Once you have located PlatformProduct, click on Remove or Uninstall, to get rid of it.

3. Close the browser and proceed to the next steps.

Step 3 : Delete Malicious Files that have installed PlatformProduct

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.

~/Library/LaunchAgents

2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

Command + V

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • com.PlatformProduct.plist
  • unknown.service.plist
  • unknown.system.plist
  • unknown.download.plist
  • unknown.update.plist

The term unknown is just a representation of the actual malware name. Attackers may use the following file names:

- PlatformProduct, (random characters).plist

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing PlatformProduct to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.

Option+Command+4

Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support

10. Lastly, go to your Finder and open the Applications Folder. Look for subfolders with the following names and drag them to Trash.

- PlatformProduct

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

Force Quit Apps

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to PlatformProduct adware.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from this link:

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download the most recent version if one is available. This is necessary for finding recent malware threats, including PlatformProduct.

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on the Scan button to start scanning your Mac computer.

MBAM for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, and PlatformProduct is surely part of it. Be sure to select all items in the list. Then, click the Remove button to clean the computer.

Step 5 : Remove PlatformProduct from Homepage and Search

Safari

- Open your Safari browser.
- Go to the Safari Menu located in the upper left-hand corner, and then select Preferences.
- Under the General tab, navigate to the Default Search Engine section and select Google or any valid search engine.
- Next, be sure that the "New Windows Open With" field is set to Homepage.
- Lastly, remove PlatformProduct from the Homepage field. Replace it with your preferred URL to be set as your default homepage.

Google Chrome

- Open the Google Chrome browser.
- Input the following on the address bar and press Enter on the keyboard : chrome://settings/
- Look for 'On Startup' area on the sidebar.
- Select 'Open a specific page or set of pages'.
- Choose the unwanted homepage, and click on Ellipses (three dots) and select Edit.
- Enter the desired web address as your homepage, replacing the PlatformProduct setting. Click Save.
- To set the default search engine, go to the Search Engine area from the sidebar link.
- Click on 'Manage search engines...' button.
- Select the questionable Search Engine and click on Ellipses (three dots). ClickDelete. to remove it from the list.
- Go back to the Search Engine area and choose a valid entry (i.e., Google) from 'Search engine used in the address bar'.

Mozilla Firefox

- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- Click Home on the sidebar area.
- Under "New Windows and Tabs", you may choose Firefox Home (Default) or Custom URLs. - Input the desired URL to replace PlatformProduct settings if you chose Custom URLs.
- To configure default search engine, select Search on the sidebar to display the settings.
- Under the Default Search Engine list, please select one (i.e., Google).
- On the same page, you have the option to Remove unwanted search engines.

Optional : If you are unable to change browser settings, execute these steps:

Some users complain that there is no way to change browser settings because they are grayed out by PlatformProduct. In such a situation, it is important to check if there is an unwanted profile. Please do the following:

1. Quit any running applications and launch System Preferences from your Dock.

2. Under System Preferences, click Profiles.

3. Select PlatformProduct or any relevant profile from the left pane. See the image below.

Remove Mac Profile

4. At the bottom of this window, click the minus [-] button to delete the account. Please refer to the image above.

5. Close the Profiles window and open the affected browser to change all settings associated with PlatformProduct.

About the author

Leave a Comment

Your email address will not be published. Required fields are marked *