“Norton Subscription Renewal Has Not Been Completed” Fake Pop-up

By Chona Esjay | Posted on April 19, 2020 |

“Norton subscription renewal has not been completed” pop-up as shown in the image below is merely a fake announcement pretending to be from Norton Antivirus. This tactic by cyber crooks intend to mislead web users and try to tricked them into downloading a potentially unwanted program (PUP). In other scenario, “Norton subscription renewal has not been completed” pop-up will ask for credit card details from web users claiming that it is required to process the renewal. It is very obvious that this scheme is collecting valuable and banking details from users and attackers may misuse the data for other online fraudulent activities.

The actual content of the fake “Norton subscription renewal has not been completed” pop-up states the following:

Antivirus Renewal Center
Norton subscription renewal has not been completed.
Your Norton Antivirus subscription is off.
Renew Norton Antivirus now to stay protected.
If your devices are unprotected, they are at risk for viruses and other malware. Renew now to maintain protection.

Bear in mind that not all warnings that pop-ups from the computer are legitimate. This “Norton subscription renewal has not been completed” is one example that cyber crooks are taking advantages of such notification to deceive computer users and trick them to engage into online fraud perpetuated by attackers.

“Norton Subscription Renewal Has Not Been Completed” Removal Guide

Stage 1: Force Quit Internet Program

Most fake warning alert pop-ups are preventing users from closing the internet application to continually display the fake message. One way to stop the “Norton Subscription Renewal Has Not Been Completed” from showing is to force quit the affected internet browser program.

1. Press Ctrl + Alt + Delete on the keyboard.

2. Click on Task Manager from the given options.

Task Manager -

3. On Task Manager window, select the affected internet application that is showing “Norton Subscription Renewal Has Not Been Completed” and click on End Task button.

Stage 2: Scan the computer with Anti-malware Program

1. Download the free anti-malware scanner called MalwareBytes Anti-Malware.
Malwarebytes Anti-Malware Download Link (this will open a new window)

To remove “Norton Subscription Renewal Has Not Been Completed” from Mac OS, please use the tool that was designed specifically for Macintosh users.
Malwarebytes For Mac Download Link (this will open a new window)

2. After downloading, install the program. It may run automatically or you have to double-click on the downloaded file MB3-Setup.exe.

3. Proceed with the installation using only the default setup. If you need the complete setup procedure, it is available on the download page.

4. After the installation process, click Get Started to run the program.

5. Continue with the prompts until the main program opens.

6. On Malwarebytes Anti-malware console, click on Scan to run the most comprehensive detection method and find any hidden items linked to “Norton Subscription Renewal Has Not Been Completed”.

7. Wait for the anti-malware to finish scanning the computer.

MBAM-threatscan

8. When scanning is done, Malwarebytes Anti-Malware will display the list of identified threats. Remove all identified threats and restart the computer to finalized the scan process.

Stage 3: Double-check for leftover of “Norton Subscription Renewal Has Not Been Completed”

1. Download the free scanner called Malicious Software Removal Tool.
Malicious Software Removal Tool Download Link (this will open a new window)

download-msrt

2. The tool automatically checks the operating system and suggest appropriate download version. Click on Download button to begin. Save the file to a convenient location, preferably on Desktop.

3. After downloading the file, Windows will prompt that download has completed. Click Run to start scanning for “Norton Subscription Renewal Has Not Been Completed”. Another option is to browse the location folder and double click on the file to run.

msrt-icon

4. The tool will display Welcome screen, click Next. Please note the message “This tool is not a replacement for an antivirus product.” You must understand that this program is made specifically to find and remove malware, viruses, Trojans, and other harmful elements on the computer. It was not designed to protect the computer.

5. Next, you will see Scan Type. Please choose Full Scan to ensure that all “Norton Subscription Renewal Has Not Been Completed” entities and other harmful files left on the computer will be found and removed. For advanced computer user, you can opt for Customized Scan, if there are other drives or folders you wanted to include in this scan.

msrt2

6. Full scan may take a while, please wait for Malicious Software Removal Tool to complete the tasks. However, you may cancel the scan anytime by clicking on the Cancel button.

7. After scanning, the tool will reveal all identified threats. There may be other threats that our first scan fails to detect. Please remove/delete all detected items.

8. When removal procedure is complete, you may now close Malicious Software Removal Tool. We hope that “Norton Subscription Renewal Has Not Been Completed” have been completely deleted from the computer. Please restart Windows to proceed with the normal operation.

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