Remove NeophocaCinerea Browser Hijacker

NeophocaCinerea is a suspicious browser extension that claims to provide enhanced results when searching the internet. This adware can control various settings of the affected browser program. This unwanted action may take place even without the user’s approval via a method called software bundling. By packing NeophocaCinerea into several freeware and shareware, users will never see this incoming danger. Apart from that, this homepage hijacker also has the chance of being installed by simply acquiring carrier applications like dubious freeware and shareware.

How does Neophoca Cinerea enter the computer?

Once installed, the impact of NeophocaCinerea is mainly on the homepage of the browser. Although this adware is capable of making numerous changes, it is only confined to altering the browser settings. To be more specific, NeophocaCinerea aims to replace the homepage, new tab pages, and default search engine. Victims will likely witness critical issues and various troubles as long as the adware exists. Severe pop-up ads and browser redirects are the most common subsequent effects of the infection.

Bear in mind that the majority of pop-up advertisements being shown by NeophocaCinerea are coming from a rogue ad network. As a result, the compromised browser program will endure the relentless display of aggressive ads. Accessing the ads will eventually lead to additional adware contamination, and it may also cause the download of similar adware like Suidae, PachycephalosaurusWyomingensis, and so on.

Screenshot of NeophocaCinerea

The risks of having a browser hijacker

A browser hijacker like NeophocaCinerea can negatively impact a computer by first altering the user’s browser settings without permission. This can lead to changes in the default homepage, search engine, and new tab settings. Additionally, NeophocaCinerea often injects unwanted advertisements and pop-ups into the user’s browsing experience, hindering normal internet activities. It can also track and collect user data, compromising privacy and potentially leading to identity theft. Furthermore, NeophocaCinerea may redirect users to malicious websites, exposing them to security risks such as malware and phishing attacks.

How do you prevent the infection?

Since NeophocaCinerea is part of software bundles that are spreading all over the web, users who frequently download shadowy applications are likely to become victims of this adware. Therefore, it is vital to stay away from suspicious web sites. Avoid downloading programs from strange servers and hosts. As much as possible, obtain programs only from reputable web sites with notable safety ratings. This is the only way you can avoid getting infected with adware, particularly the NeophocaCinerea homepage hijacker.

For Windows PC Users

NeophocaCinerea Removal Procedure for PC

Below is a systematic instruction that is very useful in getting rid of the potentially unwanted program (PUP) from compromised computer. In order to totally eliminate the threat, it is vital to follow the process in exact manner.

Step 1 : Scan the PC with Combo Cleaner for Windows

Combo Cleaner is a trusted computer security and optimization tool equipped with a powerful virus and malware detection engine. This program can get rid of browser hijacker like NeophocaCinerea through this procedure.

1. Download the application from the following page:

2. Save the file to your preferred location.

3. Double-click the downloaded file CCSetup.exe and install with the default settings.

4. At the end of the setup process, click Finish to run Combo Cleaner.

5. The tool will update the database file; please wait for this process to complete.

6. To begin checking for threats like NeophocaCinerea, click on the Start Scan button. Wait for this scan to finish.

Screenshot of Combo Cleaner PC

7. At the end of the scan process, click on Remove all threats to delete NeophocaCinerea, including all harmful objects from the computer.

To fully optimize the features of antivirus and privacy scanners, users may have to upgrade to the premium version.

Please continue with the succeeding removal procedures if you are comfortable manually getting rid of the browser hijacker and malicious items linked to it.

Step 2 : Get Rid of NeophocaCinerea Extension from Google Chrome

The above procedures should have totally eliminated the browser hijacker. However, if you still find that there are still remnants of NeophocaCinerea on internet application, please proceed to manual removal of associated objects as outlined below.

1. Open Google Chrome browser.

2. Type or copy and paste the following in the address bar and press Enter on the keyboard.

chrome://extensions/

Screenshot of Chrome Extensions in PC

3. Find NeophocaCinerea or relevant entry and remove it from Google Chrome.

If you cannot remove NeophocaCinerea because "Your Browser is Managed by your Organization", do the following:

1. Activate the Developer mode on Extensions window by using the slider.

2. Then, copy or take note of the malicious extension's ID code.

Screenshot of Chrome Developer Mode in PC

3. Open Windows or File Explorer and locate the following folder:

C:\Users\(Your Username)\AppData\Local\Google\Chrome\User Data\Default\Extensions

4. After opening the Folder, find the item that matches the Extension ID and delete it.

5. Please restart your Google Chrome browser.

Aside from this straightforward workaround, we have a separate comprehensive guide to fix the Managed by Organization issue. You can also execute that guide if the steps on this page are not enough to delete NeophocaCinerea.

Step 3 : Scan with AdwCleaner and Reset Chrome Policies

In addition to the procedure, we suggest scanning the computer with AdwCleaner tool. Possibly, there are some traces of NeophocaCinerea on the browser that were not deleted during the preceding steps. This tool will scan the computer and check for presence of malicious applications.

1. Follow the link below to download the tool called AdwCleaner.

2. When the download has completed, please close all running programs on the computer, especially browsers affected by NeophocaCinerea.

3. Browse the location of the downloaded file and double-click on adwcleaner.exe to start running the tool.

4. If Windows displays a prompt saying, "Do you want to allow this app to make changes to your device?" click Yes to proceed.

5. On the AdwCleaner dashboard, click on Settings.

Screenshot of AdwCleaner Policies

6. While in the Settings window, please turn On the Reset Chrome Policies and Reset IE Policies.

Screenshot of AdwCleaner Scanner

7. Go back to the Dashboard and click the Scan Now button.

8. AdwCleaner searches the computer for malicious programs, extensions, plug-ins, adware, and any items that may be associated with NeophocaCinerea.

9. Clean or Remove all suspicious and harmful items identified after the thorough scan.

10. AdwCleaner will then prompt an option to run another repair, which will reset Winsock and other settings. Please click the Run Basic Repair button.

Screenshot of Basic Repair

11. A message will appear stating that "All processes will be closed..." Please click Continue.

Image of Basic Repair Message

12. After the cleanup procedure, rebooting the computer is required to finalize the removal of NeophocaCinerea as well as other detected threats.

Step 4 : Scan the computer with Sophos Home Antivirus

To remove NeophocaCinerea automatically, scanning the computer with this powerful antivirus tool is recommended. This scanner does not just uncover known threats like viruses or malware, it is also effective in discovering browser hijacker like NeophocaCinerea that slows down online browsing activities.

1. Please click on the link below to download the program.

2. After downloading, locate the file SophosInstall.exe in the Downloads folder.

3. Install by double-clicking on the file.

4. If it prompts "Do you want to allow this app to make changes on your device?" please click Yes.

5. Next, it will display the Terms and Conditions page. Click the Install button to begin.

Screenshot of Terms by Sophos Home

6. Run the installation with the default settings. Please note that an internet connection is required in order to download important updates.

7. After finishing the installation, you must login to the dashboard. If you already have a Sophos account, please login. Otherwise, please enter your details and click on the Create Account button.

8. Once you are in the Sophos Home console, click the Scan button to start checking the computer for NeophocaCinerea components.

Screenshot of Sophos Home

9. Scanning may take a while; please wait for this process to finish.

10. After scanning the computer, Sophos Home will start cleaning or deleting files infected with NeophocaCinerea.

11. You may now close Sophos Home. The computer is now free from NeophocaCinerea, as well as associated malware and viruses.

For Mac OS Users

Procedures to Remove NeophocaCinerea from Mac

This section contains comprehensive guide for Mac users. It will help you remove malicious browser hijacker from Google Chrome browser. Procedures on this page are written in a manner that can be easily understand and execute by Mac users.

Step 1 : Scan the Mac Computer with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of malicious browser hijacker like NeophocaCinerea.

1. Download the tool from the following page:

2. Double-click the downloaded file, combocleaner.dmg and proceed with the installation.

3. The installation window will open. Please double-click or drag the Combo Cleaner icon to the Applications folder.

Screenshot of Installer

4. Proceed with the installation. When it displays the Software License Agreement, please click Continue, and then click on Agree in the confirmation window. Continue with the default installation.

5. The program should run automatically after installation. If not, open your Launchpad and click on the Combo Cleaner icon.

6. Wait until antivirus downloads its latest virus definition updates and click on "Start Combo Scan" to start removing NeophocaCinerea and other issues on the Mac computer.

Screenshot of Dashboard

7. After the virus and disk scan processes, the tool will display the results. Click on Remove Selected to start cleaning the computer.

To fully optimize the features of antivirus and privacy scanners, users may have to upgrade to the premium version.

Please continue with the succeeding removal procedures if you are comfortable manually getting rid of the browser hijacker and malicious items linked to it.

Step 2 : Delete Suspicious Google Chrome Extension on Mac

Most adware and unwanted programs use a program called a browser extension to take over the settings of internet applications. Therefore, we highly recommend checking and removing the extension that is closely related to NeophocaCinerea.

1. Open the Google Chrome browser.

2. Type or copy and paste the following in the address bar. Next, press Enter on the keyboard:

chrome://extensions

Screenshot of Chrome Address Bar

3. Find NeophocaCinerea or a relevant entry and remove it from Google Chrome.

If unable to remove NeophocaCinerea because browser is "Managed by your Organization", follow these steps:

1. Activate the Developer mode on Extensions window by using the slider.

2. Then, copy or take note of the browser Extension ID.

Screenshot of Malware Extension

3. Open Finder on your Mac and on top menu, click Go > Go to Folder and go the following directory:

~/Library/Application Support/Google/Chrome/Default/Extensions

Screenshot of Finder

4. Once you opened the directory, find the folder that matches the Extension ID and delete it.

5. Please restart your Google Chrome browser.

Aside from this straightforward workaround, we have a separate comprehensive guide to fix the Managed by Organization issue. You can also execute that guide if the steps on this page are not enough to delete NeophocaCinerea.

Step 3 : Delete NeophocaCinerea from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find NeophocaCinerea or any unwanted program.

Screenshot of Deleting App

4. Drag NeophocaCinerea to Trash Bin to delete the application from Mac.

5. Next, go to the Dock, right-click on the Trash icon, and click on Empty Trash.

Step 4 : Delete Malicious Files that have installed NeophocaCinerea

1. Go to your Finder. From the menu bar, please select Go > Go to Folder.

2. Input the following string and press Enter on the keyboard.

~/Library/LaunchAgents

Screenshot of Go To Folder

3. You will now see a hidden folder named LaunchAgents. Take note of the following files inside the folder:

  • com.NeophocaCinerea.plist
  • unknown.service.plist
  • unknown.system.plist
  • unknown.download.plist
  • unknown.update.plist

4. The term unknown is just a representation of the actual malware name. Attackers may use the following file names:

- NeophocaCinerea, (random characters).plist

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing NeophocaCinerea to be present on your Mac. Arranging all items to see the latest ones may also help you identify recently installed unfamiliar files.

5. Please click on "Show items as..."

Screenshot of LaunhAgents Folder

6. To arrange the items in chronological order, click Date Modified.

7. Drag all suspicious files that you may find to Trash.

Important: Take note of all the suspicious files, as you may also delete the same item in another folder as we go on.

8. Please restart the Mac computer.

9. Open another folder using the same method as above. Copy and paste the following string to easily locate the folder:

~/Library/Application Support

Screenshot of Go to Folder

10. Select any suspicious items that you have noted previously. Drag them to the Trash.

11. Repeat the process in the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support

12. Lastly, go to your Finder > Go and open the Applications folder. Look for subfolders with the following names and drag them to Trash.

- NeophocaCinerea, (random characters)

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad > Other folder, open the Activity Monitor.

2. Select the process you want to quit.

3. In the upper part of the window, click the Stop button.

Screenshot of Force Quit

4. Click on Force Quit button.

5. You may now delete or remove the locked file that belongs to NeophocaCinerea homepage hijacker.

Step 5 : Double-check with Malwarebytes for Mac

Use Malwarebytes for Mac to do another scan to make sure the machine is already clear of viruses, malware, and adware. This efficient anti-malware application allows you to detect things that other security software was unable to recognize.

1. Download Malwarebytes for Mac from the link below.

2. Locate the downloaded Malwarebytes-Mac.pkg and install it with the default settings.

3. Run Malwarebytes for Mac. It will check for updates and download the most recent version if one is available. This is necessary for finding recent malware threats, including NeophocaCinerea.

4. Once you are on the Malwarebytes dashboard, please click on the Scan button to start scanning your Mac computer.

Screenshot of Malwarebytes Dashboard

5. After the scan, Malwarebytes for Mac will display a list of identified threats, and NeophocaCinerea is surely part of it. Be sure to select all items in the list. Then, click the Remove button to clean the computer.

If Needed: Fix the Homepage and Search of Google Chrome

1. Open the Google Chrome browser. Type or copy and paste the following on the address bar. Then, press Enter on the keyboard:

chrome://settings

Screenshot of Chrome Settings Page

2. Go to the left sidebar and click On Startup.

3. Select "Open a specific page or set of pages" in the right panel.

Chrome On Startup Screenshot

4. Locate the unwanted Homepage URL, click on More Actions icon (3-dot), and select Remove or Edit.

5. If you choose Edit, enter the desired web address as your home page, replacing NeophocaCinerea. Click Save.

6. To set the default search engine, go to the left sidebar, and this time, select Search Engine.

Screenshot of Search Settings

7. Click on the Manage search engines and site search button in the right panel.

8. Find the unwanted Search Engine in the list. Click on More Actions icon, and then click Delete.

9. Go back to the left side bar and click Search Engine.

Default Search Engine Screenshot

10. In the right panel, choose a valid entry from the "Search engine used in the address bar."

You can now restart the Google Chrome browser to see if the unwanted homepage and search engine related to NeophocaCinerea are gone.

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