Remove NeophocaCinerea Browser Hijacker

NeophocaCinerea is a suspicious browser extension that claims to provide enhanced results when searching the internet. This adware can control various settings of the affected browser program. This unwanted action may take place even without the user’s approval via a method called software bundling. By packing NeophocaCinerea into several freeware and shareware, users will never see this incoming danger. Apart from that, this homepage hijacker also has the chance of being installed by simply acquiring carrier applications like dubious freeware and shareware.

How does Neophoca Cinerea enter the computer?

Once installed, the impact of NeophocaCinerea is mainly on the homepage of the browser. Although this adware is capable of making numerous changes, it is only confined to altering the browser settings. To be more specific, NeophocaCinerea aims to replace the homepage, new tab pages, and default search engine. Victims will likely witness critical issues and various troubles as long as the adware exists. Severe pop-up ads and browser redirects are the most common subsequent effects of the infection.

Bear in mind that the majority of pop-up advertisements being shown by NeophocaCinerea are coming from a rogue ad network. As a result, the compromised browser program will endure the relentless display of aggressive ads. Accessing the ads will eventually lead to additional adware contamination, and it may also cause the download of similar adware like Suidae, PachycephalosaurusWyomingensis, and so on.

Screenshot of NeophocaCinerea

The risks of having a browser hijacker

A browser hijacker like NeophocaCinerea can negatively impact a computer by first altering the user’s browser settings without permission. This can lead to changes in the default homepage, search engine, and new tab settings. Additionally, NeophocaCinerea often injects unwanted advertisements and pop-ups into the user’s browsing experience, hindering normal internet activities. It can also track and collect user data, compromising privacy and potentially leading to identity theft. Furthermore, NeophocaCinerea may redirect users to malicious websites, exposing them to security risks such as malware and phishing attacks.

How do you prevent the infection?

Since NeophocaCinerea is part of software bundles that are spreading all over the web, users who frequently download shadowy applications are likely to become victims of this adware. Therefore, it is vital to stay away from suspicious web sites. Avoid downloading programs from strange servers and hosts. As much as possible, obtain programs only from reputable web sites with notable safety ratings. This is the only way you can avoid getting infected with adware, particularly the NeophocaCinerea homepage hijacker.

Procedures to Remove NeophocaCinerea from Mac

This section contains comprehensive guide for Mac users. It will help you remove malicious browser hijacker from Google Chrome browser. Procedures on this page are written in a manner that can be easily understand and execute by Mac users.

Quick Fix - Scan the System with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of malicious browser hijacker like NeophocaCinerea. You may need to purchase full version if you require to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

Install Combo Cleaner

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads its latest virus definition updates and click on "Start Combo Scan" to start removing NeophocaCinerea.

Combo Cleaner Scanner

6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable manually removing malicious objects associated with the threat.

Step 1 : Delete Suspicious Google Chrome Extension on Mac

Most adware and unwanted programs are using a program called browser extension to be able to take over the settings of internet applications. Therefore, we highly recommend to check and remove the extension that is closely related to NeophocaCinerea.

1. Open Google Chrome browser.

2. Type chrome://extensions/ in the address bar and press Enter on keyboard.

Chrome URL on Mac

3. Find NeophocaCinerea or relevant entry and remove it from Google Chrome.

If unable to remove NeophocaCinerea because browser is "Managed by your Organization", follow these steps:

1. Activate the Developer mode on Extensions window by using the slider.

2. Then, copy or take note of the browser Extension ID.

Screenshot of Chrome Manage ID

3. Open Finder on your Mac and go to the following directory:

~/Library/Application Support/Google/Chrome/Default/Extensions

4. Once you opened the directory, find the folder that matches the Extension ID and delete it.

5. Please restart your Google Chrome browser.

Aside from this straightforward workaround, we have a separate comprehensive guide to fix the Managed by Organization issue. You can also execute that guide if the steps on this page are not enough to delete NeophocaCinerea.

Step 2 : Delete NeophocaCinerea from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find NeophocaCinerea or any unwanted program.

Delete Unwanted App

4. Drag NeophocaCinerea to Trash Bin to delete the application from Mac.

5. Right-click on Trash icon and click on Empty Trash.

Step 3 : Delete Malicious Files that have installed NeophocaCinerea

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.

~/Library/LaunchAgents

2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

Command + V

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • unknown.download.plist
  • unknown.ltvbit.plist
  • unknown.update.plist
  • com.unknown

The term unknown is just a representation of the actual malware name. It is normally an unfamiliar file name such as the following:

- NeophocaCinerea

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing NeophocaCinerea to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.

Option+Command+4

Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support
/Library/Preferences

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

Force Quit Apps

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to NeophocaCinerea homepage hijacker.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from the link below.

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including NeophocaCinerea.

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.

MBAM for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, NeophocaCinerea is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.

Step 5 : Remove NeophocaCinerea from Homepage and Search

Google Chrome

- Open Chrome browser.
- Type the following on the address bar and press Enter on keyboard : chrome://settings/
- Look for 'On Startup' area.
- Select 'Open a specific page or set of pages'.
- Click on More Actions and select Edit.
- Enter the desired web address as your home page, replacing NeophocaCinerea. Click Save.
- To set default search engine, go to Search Engine area.
- Click on 'Manage search engines...' button.
- Go to questionable Search Engine. Click on More Actions and Click 'Remove from list'.
- Go back to Search Engine area and choose valid entry from Search engine used in the address bar.

NeophocaCinerea Removal Procedure for PC

Below is a systematic instruction that is very useful in getting rid of the potentially unwanted program (PUP) from compromised computer. In order to totally eliminate the threat, it is vital to follow the process in exact manner.

Quick Fix - Scan the PC with Combo Cleaner

Combo Cleaner is a trusted PC utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of malicious browser extension like NeophocaCinerea that is responsible for displaying unknown homepage and pop-ups.

To quickly remove NeophocaCinerea without going through the complicated process, please click on the button to download the removal tool. You may need to purchase full version if you require to maximize its premium features.

Proceed with the rest of the removal steps if you are comfortable manually removing malicious objects associated with the threat. The following guides are also vital in deleting malicious items from the browser configuration.

Step 1 : Get Rid of Unwanted Google Chrome Extension

The above procedures should have totally eliminated the browser hijacker. However, if you still find that there are still remnants of NeophocaCinerea on internet application, please proceed to manual removal of associated objects as outlined below.

1. Open Google Chrome browser.

2. Type chrome://extensions/ in the address bar and press Enter on keyboard.

Chrome URL

3. Find NeophocaCinerea or relevant entry and remove it from Google Chrome.

If you cannot remove NeophocaCinerea because "Your Browser is Managed by your Organization", do the following:

1. Activate the Developer mode on Extensions window by using the slider.

2. Then, copy or take note of the browser Extension ID.

Chrome Manage ID on PC

3. Open Windows Explorer and locate the following folder:

C:\Users\(Your Username)\AppData\Local\Google\Chrome\User Data\Default\Extensions

4. After opening the Folder, find the item that matches the Extension ID and delete it.

5. Please restart your Google Chrome browser.

Aside from this straightforward workaround, we have a separate comprehensive guide to fix the Managed by Organization issue. You can also execute that guide if the steps on this page are not enough to delete NeophocaCinerea.

Step 2 : Scan the computer with Sophos Antivirus

To remove NeophocaCinerea automatically, scanning the computer with this powerful anti-virus tool is recommended. This scanner does not just uncover known threats like viruses or malware, it is also effective in discovering browser hijacker like NeophocaCinerea that slows down online browsing activities.

1. Download Sophos Virus Removal Tool from the link below. Save the file on your computer where you can easily access it.

2. Once the download completes, browse the location of the file. Double-click to run the program and begin the install process.

Screenshot of Sophos Installer

3. On first windows of installation wizard, click Next to continue. Then, it will display the program’s License Agreement. You need to Accept the terms in order to proceed. If Windows prompts for User Account Control, please click Yes to proceed.

Screenshot of Sophos EULA Page

4. On succeeding windows, click Next or Continue to carry on with the installation. After completing the installation process, Launch Sophos Virus Removal Tool.

5. Internet connection is required when running this scanner in order to download important updates. Make sure that everything is up-to-date to effectively remove malicious program like NeophocaCinerea.

6. Click the  button to  carry out the Scan. This will check the system for presence of malicious objects, malware, and viruses. The tool reveals items that were found linked to NeophocaCinerea+ and other suspicious entities. Be sure to remove all identified threats.

Screenshot of Sophos Virus Scan

The above procedures should have totally eliminated the NeophocaCinerea browser hijacker. However, if you found that there are still remnants of the threat, please proceed to manual removal of associated objects as outlined below.

Step 3 : Scan with AdwCleaner and Reset Chrome Policies

In addition to the procedure, we suggest scanning the computer with AdwCleaner tool. Possibly, there are some traces of NeophocaCinerea on the browser that was not deleted during the preceding steps. This tool will scan the computer and check for presence of malicious applications.

1. Follow the link below to download the tool called AdwCleaner.

2. When the download has completed, please close all running programs on the computer, especially browsers affected by NeophocaCinerea.

3. Browse the location of the downloaded file and double-click on adwcleaner_Ver.exe to start running the tool. Then, click on the scan button.

4. On the AdwCleaner Dashboard, click on Settings.

Image of AdwCleaner Dashboard

5. While in the Settings window, please turn On the Reset Chrome Policies option.

Image of AdwCleaner Settings for Chrome

6. Go back to the Dashboard and click the Scan button.

7. AdwCleaner searches the computer for malicious programs, extensions, plug-ins, adware, and any items that may be associated with NeophocaCinerea.

8. Clean or Remove all suspicious and harmful items identified after the thorough scan.

9. After the cleanup procedure, rebooting the computer is required to finalize the removal of detected threats.

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