Remove “Your MAC has been infected with GOOGLE CHROME” pop-up

If you see a pop-up warning stating that “Your MAC has been infected with GOOGLE CHROME! Please delete it instantly and use our web browser AOL!”, it only denotes that the browser program is infected with some kind of malware. In this case, a malicious browser extension must have been loaded that causes the pop-up to appear. If you have access to extension, better remove the recently installed one or look for any suspicious entry and remove it from the browser.

What is the goal of the scam pop-up?

Most probably, “Your MAC has been infected with GOOGLE CHROME! Please delete it instantly and use our web browser AOL!” pop-up contains links. It can drive web users to download page of the recommended application. In this case, AOL browser is recommended, hence, be aware that said browser do not exists. The pop-up is applying a phishing-type attack where it will divert the browser program to clone page of AOL and trick users into downloading a malicious program.

On other instances, pop-up stating that “Your MAC has been infected with GOOGLE CHROME! Please delete it instantly and use our web browser AOL!” is proposing the download and installation of rogue security application. Since, the pop-up declares a computer infection, it would be easy for attackers to convince web users to download and install a suggested rogue anti-virus tools. If that happens, installation of the fake AV software could lead to greater computer issues and may even cost victims substantial amount of money.

Screenshot image of fake pop-up

What to do with the pop-up?

In cases of “Your MAC has been infected with GOOGLE CHROME! Please delete it instantly and use our web browser AOL!” pop-up, web users must close the browser window immediately. Then, deleting any suspicious extension from the browser follows. Lastly, a thorough scanning of the computer using valid and efficient anti-virus and anti-malware tools are important to locate and delete malicious objects that launches the “Your MAC has been infected with GOOGLE CHROME! Please delete it instantly and use our web browser AOL!” scam pop-up window.

Procedures to Remove "Your MAC has been infected with GOOGLE CHROME" from Mac

This section contains comprehensive guide for Mac users. It will help you remove malicious browser hijacker from internet application.

Procedures on this page are written in a manner that can be easily understand and execute by Mac users.

Quick Fix - Scan the System with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of malicious browser hijacker like "Your MAC has been infected with GOOGLE CHROME". You may need to purchase full version if you require to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

Install Combo Cleaner

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads it's latest virus definition updates and click on "Start Combo Scan" to start removing "Your MAC has been infected with GOOGLE CHROME".

Combo Cleaner Scanner

6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable in manually removing malicious objects associated with the threat.

Step 1 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from the link below.

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including "Your MAC has been infected with GOOGLE CHROME".

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.

MBAM for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, "Your MAC has been infected with GOOGLE CHROME" is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.

Check if your internet browser application is no longer being bothered by "Your MAC has been infected with GOOGLE CHROME". If the browser hijacker still persists, please continue with the steps below to reset internet programs to default settings.

Step 2 : Reset Internet Browser Program

Cleaning your internet browser from clutter and unwanted add-on/extension is a must when dealing with "Your MAC has been infected with GOOGLE CHROME". The procedure below discuss on resetting various browsers to its default state.

Clear the Safari Internet Browser (Mac)

1. Open your Safari browser application.
2. In the Safari menu, click on Preferences from the drop-down list.
3. On Preferences window, please select the Privacy tab.
4. Click on Manage Website Data button.
5. Select unwanted entry like "Your MAC has been infected with GOOGLE CHROME" and click the Remove button. If you choose to Remove All, you may be logout from most visited websites and online services. Therefore, we advise to remove suspicious item one at a time to prevent changing behavior towards your favorite websites.
6. If it prompts, please confirm your actions.

7. Next, we will need to clear the Cache. Back at the Safari Preferences window, choose Advanced tab.
8. Navigate to the bottom and activate Show Develop menu in menu bar.
9. Go to Safari menu, choose on Develop from the drop down list and click on on Empty Caches.
10. Next thing to do is to restore the Homepage to your preference and remove the one from "Your MAC has been infected with GOOGLE CHROME".
11. Back at the Safari Preferences window, click on General tab.
12. Under Homepage section, type your desired URL to be the default start-up page.
13. Lastly, make sure to have the right Search Engine.
14. Go back to Safari Preferences window and click on Search tab.
15. Select your desired Search tool under the Search engine section.
16. You may not restart Safari browser.

Restore Google Chrome to Default Settings

Resetting Google Chrome to default settings is helpful in deleting hard-to-remove extension such as from "Your MAC has been infected with GOOGLE CHROME". This method is highly advisable to perform if you have difficulty in removing unwanted extension.

1. Open Google Chrome Internet browser.
2. On the address bar, type chrome://settings/reset and press Enter key.
3. Under Reset and clean up section, choose Restore settings to their original defaults.
4. Click Reset settings button to clear all entries of "Your MAC has been infected with GOOGLE CHROME".
5. Close the existing tab and restart Google Chrome. That should have removed "Your MAC has been infected with GOOGLE CHROME" extension and associated objects.

Reset Mozilla Firefox to Default

This section describes how to remove unwanted extension from Firefox that may be related to "Your MAC has been infected with GOOGLE CHROME". This process can fix many browser issues by restoring Firefox to factory settings without affecting your essential information (bookmarks, browsing history, passwords, and Internet cookies) on the browser. If you desire to remove only specific extension, please see manual removal of add-on from Firefox.

1. Input the string about:support on Firefox web address and press Enter on keyboard.
2. You will now see the Troubleshooting Information page of Mozilla Firefox.
3. You will notice a section on upper-right corner of the screen stating Give Firefox a tune up. Click the Refresh Firefox button.
4. If confirmation window appears, click Refresh Firefox to continue.
5. Firefox browser will close and start the resetting process. When done, it will display a list of restored data. "Your MAC has been infected with GOOGLE CHROME" should be gone by now. Click Finish to open a fresh version of Firefox.

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