How to Remove Jazi Ransomware

Jazi ransomware is a file-coder virus that certain security applications may also detect as Filecoder or MulDrop. The entire community of ransomware is aiming to lock important files on computers so that they can successfully extort money from the victims. The virus is employing a sophisticated technique to encrypt the files and block computer user’s access. Aside from the complex coding, this virus will add extra strings to the filename, consisting of a unique identifier. As a result, the sample file image.jpg will become image.jpg.jazi.

How did Jazi ransomware spread?

The makers of this Jazi virus have several ways of deploying tactics to introduce the threat and infect the computer. Even with the dozens of approaches that they can use, it was observed that Jazi ransomware was able to penetrate the computer successfully using the following methods:

Mass Mailing Campaign: This technique requires hundreds to thousands of email addresses gathered from various infected computers. Attackers will send Jazi ransomware as an attachment to email and masquerade as valid documents from a reliable source. Sometimes, this threat can ransack the address book of victims and send itself using the hacked email account.

Malicious Software Installer: The Internet is flooded with infected software, like cracked applications and freeware. Computer users know that malware may be embedded in these files, especially the pirated copies of commercial software, but they refuse to heed the warnings of security experts. Thus, they ended up acquiring Jazi ransomware.

Fake Software Update: The approach is very similar to the techniques applied to the malicious software installer. Hence, attackers are investing some money in this approach to reach their target. In this scheme, Jazi is embedded to maliciously repackage software updates. So, when web users were tricked into downloading it via pop-up advertisements, Jazi ransomware initiated the infection during the setup process.

Screenshot of Jazi Files

Jazi file encryption

As soon as Jazi is executed on the computer, it launches a communication to a remote server and receives the necessary commands and public key. The virus will then start the file encryption using a complex algorithmic method combined with the unique public key. Along the way, the virus appends a “.jazi” file extension along with a set of strings.

To let users know about the attack, Jazi ransomware will leave a note containing a brief description of the encrypted files. The note also contains instructions that the user must pay the ransom demand in order to receive the required decryption tool to perform file recovery.

Technical Details
Threat Name Jazi Ransomware, STOP/DJVU
Threat Type Crypto-virus, File Locker, Encryption Virus
File Extension .jazi
Ransomware Note File _readme.txt
Attacker’s email support@freshmail.top
datarestorehelp@airmail.cc

Backup your files

One important step before proceeding with the procedures below is to backup your files. Ransomware are not the same. Each has its unique sets of payloads aside from encrypting the files with complex method. Others tend to delete the infected files after certain period, while others keep them concealed on hidden places. In addition, ransomware decryption tools are not guaranteed to be perfect, there are instances that files suffer from damages during the decryption process.

So, create a backup copy of your entire Jazi encrypted files right now.

Jazi Ransomware Removal Guide

First thing to do is remove the Jazi virus before attempting the decryption. Remember that as long as the ransomware is active, it will repeatedly encrypt the files on the compromised computer.

Infection of Jazi ransom virus is dangerous to the system because it can inject files that runs each time Windows starts. To prevent the malicious files from loading, Windows operating system must run with minimal process and it can be done through SafeMode With Networking.

Quick Fix - Scan the PC with Combo Cleaner for Windows

Combo Cleaner is a trusted PC security and optimization tool equipped with powerful virus and malware detection engine. This program can get rid of ransomware like Jazi through this procedure.

1. Download the application from the following page:

2. Save the file to your preferred location.

3. Double-click the downloaded file CCSetup.exe and install with the default settings.

CC for Windows Installation

4. At the end of the setup process, click Finish to run Combo Cleaner.

5. The tool will update the signature file, please wait for this process to complete.

6. To begin checking for threats like Jazi ransomware, click on the Start Scan button. Wait for this scan to finish.

CC for Windows Start Scan

7. At the end of the scan process, click on Remove all threats to delete Jazi ransomware including all malicious objects from the computer.

Free features of Combo Cleaner for Windows include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus, privacy scanner, and to delete identified threats, users have to upgrade to a premium version.

Please continue with the succeeding removal procedures if your are comfortable to manually get rid of the threat and malicious items linked with it.

Step 1 : Temporarily Disable System Restore on Windows OS

Because Jazi ransomware and relevant virus is capable of reinstating itself by exploiting the System Restore of Windows, we suggests that you temporary disable System Restore while executing the steps. This option is also helpful to effectively run a full scan on the computer.

Do not forget to enable back System Restore after completing the removal of Jazi ransomware. This feature is vital in reinstating the operating system to previous normal working condition in case of problems or conflicts occurs.

Step 2 : Start Windows in Safe Mode With Networking

Windows 10/11 Guide

1. Click on Windows logo and select Power icon when options pop-ups.
2. Select Restart from the options while pressing Shift key on the keyboard.
3. Choose an Option window will appear, select the Troubleshoot button.
4. On next window, please choose Advanced Option.
5. On Advanced Option window, click on Startup Settings and then, click Restart button to reboot the computer.
6. When Windows boot on Startup Settings, press function key F5 or number 5 on keyboard.

A simpler alternative for Windows 10 users is to scan the computer with Microsoft Defender Offline. This will run a virus scan in the recovery environment.

Windows 8 Guide

1. Click Windows Start icon at the lower left section of the screen.
2. Open Search window and type Advanced in the field. It will open General PC Settings.
3. Click on Advanced Startup and then, click on Restart Now button.
4. Once the computer starts in Advanced Startup option menu, select Troubleshoot.
5. Next, click on Advanced Options to reveal the next section.
6. Click Startup settings and then, click Restart button to boot the PC in Startup Settings.
7. Use function key F5 or number key 5 to Enable Safe Mode with Networking.

Step 3 : Scan the Computer with Sophos Antivirus

Ransomware files are placed deeply into the system and on various locations, thus, thorough scanning is vital to totally remove Jazi virus. Aside from our suggested tool, you may also run your own security program.

To remove Jazi ransomware automatically, scanning the computer with this efficient anti-malware tool is suggested. This scanner does not just uncover known threats like viruses or malware, it is also effective in discovering hazardous ransomware like Jazi.

1. Download Sophos Virus Removal Tool from the link below. Save the file on your computer where you can easily access it.

2. Once the download completes, browse the location of the file. Double-click to run the program and begin the install process.

3. On first windows of installation wizard, click Next to continue. Then, it will display the program’s License Agreement. You need to Accept the terms in order to proceed. If Windows prompts for User Account Control, please click Yes to proceed.

Screenshot of Sophos EULA Page

4. On succeeding windows, click Next or Continue to carry on with the installation. After completing the installation process, Launch Sophos Virus Removal Tool.

5. Internet connection is required when running this virus scanner in order to download important updates. Make sure that everything is up-to-date to effectively remove Jazi ransomware and other relevant viruses.

6. Click the Start Scanning button to inspect the computer. This will check the system for presence of malicious objects, malware, and viruses. The tool reveals items that were found linked to Jazi ransomware and other suspicious entities. Be sure to remove all identified threats.

Screenshot of Sophos Virus Scan

The above procedures should have totally eliminated Jazi ransomware. However, if you found that there are still remnants of the virus, please proceed to succeeding procedures below.

Step 4 : Double-check with Microsoft's Malicious Software Removal Tool

1. Download the free scanner called Malicious Software Removal Tool.

Download MSRT

2. The tool automatically checks the operating system and suggest appropriate download version. Click on Download button to begin. Save the file to a convenient location, preferably on Desktop.

3. After downloading the file, Windows will prompt that download has completed. Click Run to start scanning for Jazi ransomware. Another option is to browse the location folder and double click on the file to run.

MSRT Icon

4. The tool will display Welcome screen, click Next. Please note the message "This tool is not a replacement for an antivirus product." You must understand that this program is made specifically to find and remove malware, viruses, Trojans, and other harmful elements on the computer. It was not designed to protect the computer.

MSRT Welcome

5. Next, you will see Scan Type. Please choose Full Scan to ensure that all Jazi ransom virus entities and other harmful files left on the computer will be found and removed. For advanced computer user, you can opt for Customized Scan, if there are other drives or folders you wanted to include in this scan.

MSRT Scan

6. Full scan may take a while, please wait for Malicious Software Removal Tool to complete the tasks. However, you may cancel the scan anytime by clicking on the Cancel button.

MSRT Scan

7. After scanning, the tool will reveal all identified threats. There may be other threats that our first scan fails to detect. Please remove/delete all detected items.

8. When removal procedure is complete, you may now close Malicious Software Removal Tool. We hope that Jazi ransomware have been completely deleted from the computer. Please restart Windows to proceed with the normal operation.

Recover Files from Jazi Ransomware Infection

On this section, we will provide ways to decrypt files infected with Jazi ransomware. Aside from dedicated decryption software and common tools, other options for file recovery are provided. As much as we can, we will update this area whenever there is new and more suitable decryption tool was made available.

Decrypting Jazi infected files with Emsisoft Tools

This service from Emsisoft is helpful in unlocking encrypted files without paying the ransom. The page provides the list of ransomware decryption tools. All you have to do is look for the specific tool and start recovering the Jazi encrypted file.

Option 1: Windows Previous Version Tool

Windows has a feature called "Previous Versions." However, this tool is only usable if restore point was made prior to ransomware infection. To use this tool as "recovery option" for files encypted by Jazi virus, please follow these steps:

1. Open My Computer or Windows Explorer.

2. Right-click on the affected files or folders and select Properties. From given tabs, please click on Previous Versions.

3. New window will open display all backup copy of files and folders you wanted to recover. Choose the appropriate file and click on Open, Copy, or Restore. Restoring selected files overwrites the current locked files on the computer. The tool is not actually recovering files encrypted by Jazi ransomware. Instead, it restores files from backup copy.

Option 2: Use ShadowExplorer to restore files encrypted by Jazi Ransomware

Just like Previous Version tool, ShadowExplorer is taking advantage of shadow copy created by Windows. This tool allows you to retrieve older version of files before it was encrypted by Jazi ransomware.

1. Download ShadowExplorer from the official web site.

2. Install the program with the default settings.

3. The program should run automatically after installation. If not, double-click on ShadowExplorer icon.

4. You can see the drop-down list on top of the console. Please select proper drive and the most recent point-in-time shadow copies of files you wish to restore prior to Jazi ransomware infection.

Image of Shadow Explorer

5. Right-click on the Drive, Folder, or File you wish to restore and click Export...

6. Lastly, ShadowExplorer will prompt for location where you want to save the copy of recovered files.

How to protect the computer from Jazi ransomware?

After the removal of the ransomware, it is important to prevent similar incident from happening again. In order to protect the computer effectively, computer user must know how Jazi ransomware was able to infect the computer. To minimize the possible infection, staying away from the common sources of this virus is crucial.

How Jazi ransomware can infect your computer?

The method of infecting the computers was found to be similar as other common viruses. Though, ransomware like Jazi is seen to have efficient deployment via spam email messages, web injectors, malicious software installers, misleading online advertisements, and through another virus infection.

Once the virus is executed, it immediately infects the system. Then, Jazi ransomware communicates to remote server so that unique key can be generated for the specific computer. After acquiring the key, it starts to decrypt target files using a complex method that is almost unbreakable. On the last stage of the attack, Jazi ransomware demands for ransom money as payment for the decryption tool. To further understand the attack scheme, we have included an infographic below.

Infographic image of ransomware attack stages
You can print, download, or share the infographic by clicking the image.

Securing the computer against ransomware attack

Do a Regular File Back-up - Always backup your data on a separate storage devices such as external hard drives, optical discs, or online backup services.

Keep Your Software Updated - Make sure that you have the latest software updates especially on the operating system. Recent updates often contain vital security patches to help protect the computer against all forms of threats.

Install a Security Program - Protect the computer with effective anti-virus application using efficient real-time scanning. Regularly run a complete scan to check the computer for presence of malware.

Protect your files with Controlled Folder Access (Windows 10/11)

For Windows 10/11 users, aside from protecting the computer using anti-virus or anti-malware programs, one way to protect against ransomware attack is by using Controlled Folder Access. This feature of Windows Defender Security Center may not prevent the Jazi ransomware infection, but it can protect the folder and files in general. Follow the steps to enable Controlled Folder Access in Windows 10/11.

1. Go to Windows 10 Taskbar and search for Windows Defender Security Center.

2. Open Windows Defender Security Center and click on Virus & Threat Protection icon.

Virus and Threat Protection

3. On next window, please click on Ransomware Protection.

4. Under Controlled Folder Access section, switch the slider to On. That will enable the feature and protect the folder against Jazi virus or any type of ransomware.

Controlled Folder Access

5. Click on Protected Folders link to include additional folders. Make sure that folders where important files are located should be included in the list.

Include Your Protected Folder

Troubleshooting Guide

Certain programs maybe blocked by Controlled Folder Access feature. To fix the issue, simply have the specific program to be white listed.

1. Under Protected Folders, click Allow an app through controlled folder access.

2. Next, click the Add an allowed app and include the target executable file.

This Controlled Folder Access feature is one way to protect files against Jazi ransomware. Other important things to do in keeping files safe against ransomware is through early prevention like keeping programs updated, install an efficient security program, an do regular file backup on a separate media drive.

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