How to Remove IntranetSync from Mac

The era when Mac systems were known to be totally safe from virus and malware attacks is probably gone. This impression is correct to some extent, but no longer factual in recent years. In fact, there are many pieces of malware made specifically to target Mac computers, and one of those is named IntranetSync. This only implies that hackers and cyber scammers have devised a tactic on how they can successfully penetrate the Mac. In the majority of these kinds of intrusions, it was observed that the attackers were relying heavily on deceitful techniques.

How does IntranetSync enter the computer?

Let’s begin with the most common sources of unwanted applications, not just IntranetSync. Unknown programs are distributed online through file download sites, torrents, and software review websites. The problem with some of these providers is the integrity of the programs they are offering. Some of the software on these platforms is known to be software bundles. Meaning, the main application is packaged with other software, and installing such would run multiple setups.

Screenshot of IntranetSync Installer

IntranetSync may likely be installed on the Mac computer via the mentioned technique. Hence, it was observed and reported that this malware is using another approach, and that is via aggressive pop-up advertisements. If the Mac user pays a visit to a questionable website, a pop-up masquerading as an alert from Google Chrome or Adobe may arise. It claims that outdated software requires immediate upgrading to avoid any conflicts. The moment that a Mac user approves this prompt, IntranetSync will get installed on the computer instead of the supposed software update.

Getting rid of the threat

Bear in mind that IntranetSync is classified as a potentially unwanted application (PUA) and, at the same time, adware. Its entry on the Mac computer is without the approval of users. In fact, some perceive it as a virus infection. Hence, Mac security experts are not classifying this threat as a virus. However, this does not mean that Mac users should ignore the existence of IntranetSync. As mentioned, its presence could be a risk factor. Therefore, the immediate removal of IntranetSync is highly suggested.

The risks of installing IntranetSync

The performance of the system and the user’s online experience are both in danger from an IntranetSync adware infection on a Mac computer. Remember that adware uses up system resources to show unwanted ads, which can seriously slow down a computer’s performance and responsiveness. Task completion times may increase, and system performance may be affected, which may make for an unpleasant user experience.

IntranetSync adware also frequently gathers personal data for targeted advertising and monitors user activity. This violation of privacy may cause sensitive data to be compromised, which might potentially result in identity theft or other security breaches. Furthermore, the aggressive display of unwanted advertisements on a continuous basis can create a disruptive online environment that hinders Mac users’ ability to concentrate on their work and detracts from their overall surfing experience.

It’s crucial to take note that some adware might act as a portal for more malicious software, raising the possibility of a more serious and widespread Mac security breach.  Mac users may reduce these risks by using reliable anti-virus software, updating their operating system on a regular basis, and being cautious while downloading software or clicking on online ads.

Procedures to Remove IntranetSync from Mac

This area contains comprehensive procedures to help you remove adware and potentially unwanted program from the computer. Guide on this page are written in a manner that can be easily understand and execute by Mac users.

Quick Fix - Scan the Mac Computer with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of adware like IntranetSync. You may need to purchase the full version if you want to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

Install Combo Cleaner

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until your antivirus downloads its latest virus definition updates.

6. Next, click on "Start Combo Scan" to start removing IntranetSync.

Combo Cleaner Scanner

7. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable manually removing malicious objects associated with the threat.

Step 1 : Delete IntranetSync from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find IntranetSync or any unwanted program and suspicious item. It may also disguise itself as a different file with random names.

Delete Unwanted App

4. Drag the suspicious file to the Trash Bin to delete the application from Mac.

5. Right-click on Trash icon and click on Empty Trash.

Step 2 : Remove Browser Extensions that belongs to IntranetSync

1. Locate the add-on or extension that is relevant to the adware. To do this, please follow the following depending on affected browser.

Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.

Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.

Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plug-ins lists when it opens a new window.

2. Once you have located IntranetSync, click on Remove or Uninstall, to get rid of it.

3. Close the browser and proceed to the next steps.

Step 3 : Delete Malicious Files that have installed IntranetSync

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.

~/Library/LaunchAgents

2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

Command + V

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • com.IntranetSync.plist
  • unknown.service.plist
  • unknown.system.plist
  • unknown.download.plist
  • unknown.update.plist

The term unknown is just a representation of the actual malware name. Attackers may use the following file names:

- IntranetSync, (random characters).plist

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing IntranetSync to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.

Option+Command+4

Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support

10. Lastly, go to your Finder and open the Applications Folder. Look for subfolders with the following names and drag them to Trash.

- IntranetSync

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

Force Quit Apps

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to IntranetSync adware.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from this link:

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download the most recent version if one is available. This is necessary for finding recent malware threats, including IntranetSync.

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on the Scan button to start scanning your Mac computer.

MBAM for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, and IntranetSync is surely part of it. Be sure to select all items in the list. Then, click the Remove button to clean the computer.

Step 5 : Remove IntranetSync from Homepage and Search

Safari

- Open your Safari browser.
- Go to the Safari Menu located in the upper left-hand corner, and then select Preferences.
- Under the General tab, navigate to the Default Search Engine section and select Google or any valid search engine.
- Next, be sure that the "New Windows Open With" field is set to Homepage.
- Lastly, remove IntranetSync from the Homepage field. Replace it with your preferred URL to be set as your default homepage.

Google Chrome

- Open the Google Chrome browser.
- Input the following on the address bar and press Enter on the keyboard : chrome://settings/
- Look for 'On Startup' area on the sidebar.
- Select 'Open a specific page or set of pages'.
- Choose the unwanted homepage, and click on Ellipses (three dots) and select Edit.
- Enter the desired web address as your homepage, replacing the IntranetSync setting. Click Save.
- To set the default search engine, go to the Search Engine area from the sidebar link.
- Click on 'Manage search engines...' button.
- Select the questionable Search Engine and click on Ellipses (three dots). ClickDelete. to remove it from the list.
- Go back to the Search Engine area and choose a valid entry (i.e., Google) from 'Search engine used in the address bar'.

Mozilla Firefox

- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- Click Home on the sidebar area.
- Under "New Windows and Tabs", you may choose Firefox Home (Default) or Custom URLs. - Input the desired URL to replace IntranetSync settings if you chose Custom URLs.
- To configure default search engine, select Search on the sidebar to display the settings.
- Under the Default Search Engine list, please select one (i.e., Google).
- On the same page, you have the option to Remove unwanted search engines.

Optional : If you are unable to change browser settings, execute these steps:

Some users complain that there is no way to change browser settings because they are grayed out by IntranetSync. In such a situation, it is important to check if there is an unwanted profile. Please do the following:

1. Quit any running applications and launch System Preferences from your Dock.

2. Under System Preferences, click Profiles.

3. Select IntranetSync or any relevant profile from the left pane. See the image below.

Remove Mac Profile

4. At the bottom of this window, click the minus [-] button to delete the account. Please refer to the image above.

5. Close the Profiles window and open the affected browser to change all settings associated with IntranetSync.

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