How to remove ResultsToolbox (Mac)

ResultsToolbox is a supposed enhancement tool for internet browser programs running under Mac OS environment. However, there are reports that this questionable app was placed under the list of potentially unwanted application (PUA) because developers of this software are exploiting several misleading tactics to persuade Mac users into installing it.

Primarily, people behind ResultsToolbox are making use of several freeware as a carrier of this malicious browser extension. To successfully infiltrate a Mac computer, ResultsToolbox is bundled to free software and host it on several file servers that Mac users commonly visit. Attackers knew exactly how to attract potential victims and most of the time, ResultsToolbox is bundled to free creativity suite, media player, internet speed booster, utilities, download manager, and so on. So far, this software bundling technique is very successful not only in influencing web users, but it is similarly thriving in installing ResultsToolbox on the computer without the consent of Mac users.

Second on its unforeseen scheme to spread over the internet is through malicious advertisements that Mac users may occasionally see while surfing the internet. It is quite a deceitful ad because it usually exhibits misleading contents like for example, it prompts web user that the version of Adobe Flash Player is outdated and new version is required. Ordinary Mac users may never be suspicious on this fake alert because the page was cleverly crafted to look an official Adobe statement. See sample image below.

After the successful infiltration of ResultsToolbox on Mac computer, users may immediately experience unusual browser changes. This adware affects the search engine and instead of getting accurate results, the tainted browser is going to divert the search result to unwanted pages. Unfortunately, it have no useful search outcome, instead, the page is filled with paid links and dubious advertisements that often result to additional adware infection.

The best way to restore affected internet browser program whether it is Safari, Google Chrome, or Firefox is to remove ResultsToolbox first. Then, scan the computer with effective anti-virus and anti-malware tools as recommended on the removal guide.

Procedures to Remove ResultsToolbox from Mac

This area contains comprehensive procedures to help you remove adware and potentially unwanted program from the computer.

Guide on this page are written in a manner that can be easily understand and execute by Mac users.

Quick Fix - Scan the System with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of adware like ResultsToolbox. You may need to purchase full version if you require to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads its latest virus definition updates and click on "Start Combo Scan" to start removing ResultsToolbox.

6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable in manually removing malicious objects associated with the threat.

Step 1 : Delete ResultsToolbox from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find ResultsToolbox or any unwanted program.

4. Drag ResultsToolbox to Trash Bin to delete the application from Mac.

5. Right-click on Trash icon and click on Empty Trash.

Step 2 : Remove Browser Extensions that belongs to ResultsToolbox

1. Locate the add-on or extension that is relevant to the adware. To do this, please follow the following depending on affected browser.

Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.

Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.

Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plug-ins lists when it opens a new window.

2. Once you have located ResultsToolbox, click on Remove or Uninstall, to get rid of it.

3. Close the browser and proceed to the next steps.

Step 3 : Delete Malicious Files that have installed ResultsToolbox

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.

~/Library/LaunchAgents

2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • com.ResultsToolbox
  • unknown.download.plist
  • unknown.ltvbit.plist
  • unknown.update.plist

The term unknown is just a representation of the actual malware name. Attackers may masks the actual name with following:

- AdLoad

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing ResultsToolbox to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.

Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support

10. Lastly, go to your Finder and open the Applications Folder. Look for subfolders with the following names and drag them to Trash.

- AdLoad

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to ResultsToolbox adware.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from this link:

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including ResultsToolbox.

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, ResultsToolbox is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.

Step 5 : Remove ResultsToolbox from Homepage and Search

Safari

- Open your Safari browser.
- Go to Safari Menu located on upper left hand corner, and then select Preferences.
- Under General tab, navigate to Default Search Engine section and select Google or any valid search engine.
- Next, be sure that "New Windows Open With" field is set to Homepage.
- Lastly, remove ResultsToolbox from the Homepage field. Replace it with your preferred URL to be set as your default homepage.

Google Chrome

- Open Chrome browser.
- Type the following on the address bar and press Enter on keyboard : chrome://settings/
- Look for 'On Startup' area.
- Select 'Open a specific page or set of pages'.
- Click on More Actions and select Edit.
- Enter the desired web address as your home page, replacing ResultsToolbox. Click Save.
- To set default search engine, go to Search Engine area.
- Click on 'Manage search engines...' button.
- Go to questionable Search Engine. Click on More Actions and Click 'Remove from list'.
- Go back to Search Engine area and choose valid entry from Search engine used in the address bar.

Mozilla Firefox

- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- On Startup area, select 'Show your home page' under 'When Firefox starts' field.
- Under Home Page field, type the desired URL to replace ResultsToolbox settings.
- To configure default search engine, select Search on left sidebar to display settings.
- Under Default Search Engine list, please select one.
- On the same page, you have an option to Remove unwanted search engine.

Optional : If unable to change browser settings, execute these steps:

Some user complains that there is no way to change browser settings because it is grayed out by ResultsToolbox. In such situation, it is important to check if there is unwanted profile. Please do the following:

1. Quit any running applications and launch System Preferences from your Dock.

2. Under System Preferences, click Profiles.

3. Select ResultsToolbox or any relevant profile from the left pane. See image below.

4. At the bottom of this window, click minus [-] button to delete the account. Please refer to image above.

5. Close the Profiles window and open the affected browser to change all settings associated with ResultsToolbox.

Post Last Modified On October 14, 2020

Leave a Comment

Your email address will not be published. Required fields are marked *

Exit mobile version