How to remove Metaweb.ai

By Chona Esjay | Posted on June 24, 2020 |

Metaweb.ai is browser hijacker and is part of a potentially unwanted program (PUP) computer threat. To be exact, this adware is a representative search engine of a malicious browser extension that is presently attacking prominent internet software and that includes Google Chrome, Mozilla Firefox, Safari, and Edge. By being labeled as PUP, it denotes that Metaweb.ai is capable of entering a target computer without taking authority from computer user. It is normal for this unwanted application to be part of doubtful software bundle that web user can download from different questionable sources like distrusted freeware sites, torrent sites, and suspicious file-sharing networks.

User voluntarily executes installation of the freeware, while Metaweb.ai runs a separate discreet setup. Obviously, computer user has no knowledge on the ongoing installation of Metaweb.ai and that it is targeting the default internet program. As the installation of Metaweb.ai is simultaneous to that of the host file, authorization may not be necessary because the bundled software was designed to assume the same administrative privilege. The only way for user to avoid such additional installation of surplus program is to run the setup via “Custom” or “Advanced” mode. With this proceedings, the operating system will disclose all the included app and it is for user to decide whether it will be included in the installation.

If in case the PUP successfully penetrates the computer, Metaweb.ai will take the homepage section right away. In addition, new tab pages and search engine shares the same outcome and user may not be able to revert it as soon as Metaweb.ai relevant browser extension is active.

Metaweb.ai

Removing Metaweb.ai may not be as simple as deleting normal homepage. As said, malicious browser extension is backing up its domination on internet software. Therefore, execute the removal of the said add-on first before eliminating Metaweb.ai from the homepage and search tool. Please perform the removal steps exactly as outlined on this page to ensure complete browser cleanup.

Metaweb.ai Removal Procedure

Below is a systematic instruction that is very useful in getting rid of the potentially unwanted program (PUP) from compromised computer.

In order to totally eliminate the threat, it is vital to follow the process in exact manner.

Stage 1: Delete Browser Extension

Most adware and unwanted programs are using a program called browser extension to be able to take over the settings of internet applications. Therefore, we highly recommend to check and remove the extension that is closely related to Metaweb.ai.

Remove Metaweb.ai Extension from Google Chrome

1. Open Google Chrome browser.

2. Type chrome://extensions/ in the address bar and press Enter on keyboard.

Chrome Extensions

3. Find Metaweb.ai or relevant entry and remove it from Google Chrome.

Uninstall Metaweb.ai Extension from Firefox

1. Open Mozilla Firefox browser.

2. Type about:addons in the address bar and press Enter on keyboard.

Firefox Extensions

3. Choose Extensions on sidebar menu.

4. Look for object that is pertaining to Metaweb.ai and remove it from the browser.

Remove Metaweb.ai Add-ons from Internet Explorer

1. Open Internet Explorer program.

2. Go to top Menu and click Tools. Then, select Manage Add-ons from the drop-down list.

Internet Explorer Add-ons

3. Look for and Remove or Disable entries of Metaweb.ai from Toolbars and Extension and Search Providers section.

4. Close the window and restart Internet Explorer.

If Metaweb.ai is still present on the IE browser, another option is to remove the adware from Windows Control Panel.

5. Press Windows Key + R and then, type appwiz.cpl command.

6. Program and Features window will open. Arrange the list in chronological manner with recently installed applications on top. To do this, click on ‘Installed On‘ column.

Add-Remove Adware

7. Select Metaweb.ai or recently installed unwanted entry. Then, click on Uninstall to remove it from Windows system.

Stage 2: Scan and Delete Adware with AdwCleaner

In addition to the procedure, we suggest scanning the computer with AdwCleaner tool. Possibly, there are some traces of Metaweb.ai on the browser that was not deleted during the preceding steps. This tool will scan the computer and check for presence of malicious applications.

1. Follow the link below to download the tool called AdwCleaner.
Click here to download AdwCleaner (this will open a new window)

2. When the download has completed, please close all running programs on the computer especially browsers affected by Metaweb.ai.

3. Browse the location of the downloaded file and double-click on adwcleaner_Ver.exe to start running the tool. Then, click on Scan button.

AdwCleaner

4. AdwCleaner searches the computer for malicious programs, extensions, plug-ins, adware, and any items that may be associated to Metaweb.ai.

5. Clean or Remove all suspicious and harmful items identified after the thorough scan.

6. After the cleanup procedure, rebooting the computer is required to finalize the removal of detected threats.

Stage 3: Scan the Computer with Sophos Virus Removal Tool

Lastly, we will scan the computer with a multi-function security program. This will inspect the computer for possible presence of virus, malware, rootkit, adware as well as unwanted homepage like Metaweb.ai.

1. Download Sophos Virus Removal Tool from the link below. Save the file on your computer where you can easily access it.
Sophos Virus Removal Tool Download Link (this will open a new window)

2. Once the download completes, browse the location of the file. Double-click to run the program and begin the install process. If Windows prompts for User Account Control, please click Yes to proceed.

sophos_exe

3. On first windows of installation wizard, click Next to continue. Then, it will display the program’s License Agreement. You need to Accept the terms in order to proceed.

4. On succeeding windows, click Next or Continue to carry on with the installation. After completing the installation process, Launch Sophos Virus Removal Tool.

5. Internet connection is required when running this scanner in order to download important updates. Make sure that everything is up-to-date to effectively remove malicious program like Metaweb.ai.

6. Click the button to carry out the Scan. This will check the system for presence of malicious objects, malware, and viruses. The tool reveals items that were found linked to Metaweb.ai and other suspicious entities. Be sure to remove all identified threats.

sophos-startscan

Stage 4: Remove Incognitonow.com Pop-up Notification

These procedures in stopping Incognitonow.com pop-up notification may only be effective if relevant extension do not exist on the browser. If ever there is a relevant extension currently installed, this push notification configuration will reinstate during browser start-up. So, make sure that you have removed any malicious extension from the browser before executing the following steps.

For Google Chrome Users

1. Open Google Chrome browser.

2. Type the following strings in the address box and press Enter on your keyboard: chrome://settings/content/notifications

3. Navigate to “Allow” section and find Incognitonow.com from the list.

Google Chrome Notifications

4. Click on More Actions and select Block from the options.

5. Please restart Google Chrome browser.

For Mozilla Firefox Users

1. Open Mozilla Firefox browser program.

2. Type the following strings on address bar and press Enter on keyboard: about:preferences#privacy

3. Under Permissions section, click on Settings button beside Notifications.

4. Look for Incognitonow.com and set the status to Block.

Mozilla Firefox Notifications

5. Lastly, click Save Changes and restart Mozilla Firefox browser.

Option: Alternative Method to Clean Up Internet Browser from Metaweb.ai

Not all adware and PUP’s are the same. Some cannot be removed by deleting relevant extensions and codes. On this instances, resetting the browser to default configuration is the only best solution. If Metaweb.ai is still bothering you after completing all the steps above, please execute the procedures below to reset the settings of affected browser program.

Use Chrome Clean Up Tool to Delete Metaweb.ai

1. Open Google Chrome application.

2. Type this strings in the address box: chrome://settings/ and then, press Enter on keyboard.

3. Scroll down and expand Advanced settings area.

4. Scroll to the bottom of the page until you see Reset and Cleanup section.

5. Click on Clean Up Computer. On next page, please click FIND to proceed.

Clean Up Computer

This feature of Google Chrome aims to find harmful software and remove it instantly. If unable to delete Metaweb.ai, the other option is to Reset Google Chrome settings to its original defaults. Just go back to previous page (Clean Up Computer) and reset the settings. See more details on this page.

Reset Mozilla Firefox to Default

If Mozilla Firefox is affected by Metaweb.ai and procedures above were not helpful, we suggest that you carry out these steps. This process can fix the issue by restoring Firefox browser to default factory state. Most browser data will be affected but not bookmarks, browsing history, passwords, and internet cookies. Extensions and other installed plug-ins maybe deleted by this function. Therefore, if you wish to remove specific extension only, please see manual add-on removal from this link.

1. Open Mozilla Firefox browser and type the following in the address bar: about:support

2. Browser will be directed to a page of Troubleshooting Information. You will notice a section on upper-right corner of the screen stating ‘Give Firefox a Tune Up‘. Click the Refresh Firefox button.

FF Reset

3. Confirmation window will pop-up, click Refresh Firefox to continue.

4. The reset process will automatically close the browser and proceed with the restoration. Next, it will display a list of restored data. Metaweb.ai should be gone by now. Click Finish to close the current window and open a fresh window of Mozilla Firefox.

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