Remove Hatchway – Mac Adware

An Internet browser extension called Hatchway claims to have a double feature: quick online searching and an adjustable new tab to suit the user’s online browsing needs. As endorsed, it is very useful for accessing vast amounts of information online. However, before anyone can access this feature, the program must have full access to browser settings by installing Hatchway. Upon installation, this software is free to alter various configurations. It affects the homepage, search engines, and other parts of the internet application.

Why is Hatchway risky to install?

After some tests, we can say that installing Hatchway does not only modify the current settings of the internet browser program. It is also the main cause of advertisements and pop-ups. The browser redirect issue may also come out of the affected application, as this extension aims to deliver web traffic to partner’s web sites.

Like Remcore, FrontierProcessor, and EscapeUpdate, Hatchway was made to gain profit over the internet. Its main guise is to pretend to be a useful tool that serves a specific purpose. Hence, its primary objective is to deceive users into installing the dubious code so that Hatchway may dominate various functions of internet programs.

Screenshot of Hatchway

Sources of Hatchway infection

Keep in mind that adware such as Hatchway may arrive on the computer along with some freeware. Software bundles coming from every corner of the internet can also lead to the infection of adware. Thus, be very cautious when downloading a program. As much as possible, scrutinize the contents, especially during the installation process. This will give you the chance to eliminate unwanted programs from being installed.

Please explore the special section below if you need to remove Hatchway from your computer. Do not forget to scan the Mac computer with the suggested anti-malware tool to locate and delete malicious objects hidden in various parts of the system.

What should I do to avoid the adware infection?

  1. Keep Software Updated: Regularly update your Mac operating system and all installed applications to ensure that you have the latest security patches, as these updates often include fixes for vulnerabilities that could be exploited by Hatchway adware.
  2. Use Reliable Sources for Downloads: Only download software from trusted and official sources. Avoid downloading applications from third-party websites or links in unsolicited emails, as these may lead to the inadvertent installation of Hatchway.
  3. Enable Gatekeeper: Gatekeeper is a built-in security feature on macOS that helps protect your Mac from downloading and installing malicious software. Ensure that it is set to allow apps to be downloaded only from the Mac App Store or from identified developers.
  4. Install a Reliable Antivirus Program: Consider installing a reputable antivirus or anti-malware program for an additional layer of protection. Keep the antivirus software up-to-date and run regular scans to detect and remove any potential adware threats, like Hatchway.
  5. Be Cautious with Pop-ups and Ads: Avoid clicking on suspicious pop-ups or ads, especially those that claim to offer free software or system optimizations. These can be potential sources of Hatchway adware. If a pop-up prompts you to download something or input personal information, close it immediately and do not engage with the content.

Procedures to Remove Hatchway from Mac

This area contains comprehensive procedures to help you remove adware and potentially unwanted program from the computer. Guide on this page are written in a manner that can be easily understand and execute by Mac users.

Quick Fix - Scan the Mac Computer with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of adware like Hatchway. You may need to purchase the full version if you want to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

Install Combo Cleaner

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until your antivirus downloads its latest virus definition updates.

6. Next, click on "Start Combo Scan" to start removing Hatchway.

Combo Cleaner Scanner

7. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable manually removing malicious objects associated with the threat.

Step 1 : Delete Hatchway from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find Hatchway or any unwanted program and suspicious item. It may also disguise itself as a different file with random names.

Delete Unwanted App

4. Drag the suspicious file to the Trash Bin to delete the application from Mac.

5. Right-click on Trash icon and click on Empty Trash.

Step 2 : Remove Browser Extensions that belongs to Hatchway

1. Locate the add-on or extension that is relevant to the adware. To do this, please follow the following depending on affected browser.

Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.

Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.

Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plug-ins lists when it opens a new window.

2. Once you have located Hatchway, click on Remove or Uninstall, to get rid of it.

3. Close the browser and proceed to the next steps.

Step 3 : Delete Malicious Files that have installed Hatchway

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.

~/Library/LaunchAgents

2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

Command + V

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • com.Hatchway.plist
  • unknown.service.plist
  • unknown.system.plist
  • unknown.download.plist
  • unknown.update.plist

The term unknown is just a representation of the actual malware name. Attackers may use the following file names:

- Hatchway, (random characters).plist

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing Hatchway to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.

Option+Command+4

Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support

10. Lastly, go to your Finder and open the Applications Folder. Look for subfolders with the following names and drag them to Trash.

- Hatchway

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

Force Quit Apps

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to Hatchway adware.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from this link:

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download the most recent version if one is available. This is necessary for finding recent malware threats, including Hatchway.

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on the Scan button to start scanning your Mac computer.

MBAM for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, and Hatchway is surely part of it. Be sure to select all items in the list. Then, click the Remove button to clean the computer.

Step 5 : Remove Hatchway from Homepage and Search

Safari

- Open your Safari browser.
- Go to the Safari Menu located in the upper left-hand corner, and then select Preferences.
- Under the General tab, navigate to the Default Search Engine section and select Google or any valid search engine.
- Next, be sure that the "New Windows Open With" field is set to Homepage.
- Lastly, remove Hatchway from the Homepage field. Replace it with your preferred URL to be set as your default homepage.

Google Chrome

- Open the Google Chrome browser.
- Input the following on the address bar and press Enter on the keyboard : chrome://settings/
- Look for 'On Startup' area on the sidebar.
- Select 'Open a specific page or set of pages'.
- Choose the unwanted homepage, and click on Ellipses (three dots) and select Edit.
- Enter the desired web address as your homepage, replacing the Hatchway setting. Click Save.
- To set the default search engine, go to the Search Engine area from the sidebar link.
- Click on 'Manage search engines...' button.
- Select the questionable Search Engine and click on Ellipses (three dots). ClickDelete. to remove it from the list.
- Go back to the Search Engine area and choose a valid entry (i.e., Google) from 'Search engine used in the address bar'.

Mozilla Firefox

- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- Click Home on the sidebar area.
- Under "New Windows and Tabs", you may choose Firefox Home (Default) or Custom URLs. - Input the desired URL to replace Hatchway settings if you chose Custom URLs.
- To configure default search engine, select Search on the sidebar to display the settings.
- Under the Default Search Engine list, please select one (i.e., Google).
- On the same page, you have the option to Remove unwanted search engines.

Optional : If you are unable to change browser settings, execute these steps:

Some users complain that there is no way to change browser settings because they are grayed out by Hatchway. In such a situation, it is important to check if there is an unwanted profile. Please do the following:

1. Quit any running applications and launch System Preferences from your Dock.

2. Under System Preferences, click Profiles.

3. Select Hatchway or any relevant profile from the left pane. See the image below.

Remove Mac Profile

4. At the bottom of this window, click the minus [-] button to delete the account. Please refer to the image above.

5. Close the Profiles window and open the affected browser to change all settings associated with Hatchway.

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