GlobalQueue is a browser extension for Mac OS, which purports to improve user’s online search and browsing experience. However, the Mac user should be aware that the main goal of this dubious program is to generate online revenue from its excessive display of advertisements once running on the infected internet browser. This adware can infect popular Internet application such as Safari, Google Chrome and Mozilla Firefox. However, recent observations reports implies that this virus is focusing on Google Chrome and some Mac users are seeking for the removal of GlobalQueue.
Sources of GlobalQueue infection
Most of the victims do not know that the potentially unwanted application (PUA) was able to enter their Mac computer through hoax bundling software. GlobalQueue and similar questionable browser extension such as DailyTrack 1.01 and AssetFrame are usually installed during freeware load which contains hidden adware. The source of this questionable free program is obviously not the official Apple website and store, but the servers that dress up as a legitimate application provider. There are also instances that aggressive pop-up ads offering free software downloads or crucial Adobe update (see image below) have been successful in convincing Mac users to obtain the app. By using deceitful tactics and striking features that it possesses, it is sad to say that many Mac users fall victims to GlobalQueue.
More about GlobalQueue App
When installed, the risk of GlobalQueue will be displayed instantaneously. Mac system begins to issue a warning about the needed privileges, as the adware tries to acquire it along with the Internet browser data it aims to collect. Per the pop-up, GlobalQueue is going to record crucial information like username, IP address, and so on. Furthermore, and possibly because of its redundant features in the controlling the browser application, Chrome or any infected program may become reactive or end up crashing.
In summary, there is no clear incentive to let GlobalQueue stay on the computer while Mac users suffer from various software issues and outages. As a result, it is strongly suggested to get rid of this adware as soon as possible and restore the browser to its previous normal working condition. The complete guide for performing the appropriate removal of GlobalQueue is described in the next section.
Procedures to Remove GlobalQueue from Mac
This area contains comprehensive procedures to help you remove adware and potentially unwanted program from the computer.
Guide on this page are written in a manner that can be easily understand and execute by Mac users.
Quick Fix - Scan the Mac Computer with Combo Cleaner
Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of adware like GlobalQueue. You may need to purchase full version if you require to maximize its premium features.
1. Download the tool from the following page:
2. Double-click the downloaded file and proceed with the installation.
3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.
4. Open your Launchpad and click on the Combo Cleaner icon.
5. Wait until antivirus downloads its latest virus definition updates and click on "Start Combo Scan" to start removing GlobalQueue.
6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.
Proceed with the rest of the removal steps if you are comfortable in manually removing malicious objects associated with the threat.
Step 1 : Delete GlobalQueue from Mac Applications
1. Go to Finder.
2. On the menu, click Go and then, select Applications from the list to open Applications Folder.
3. Find GlobalQueue or any unwanted program or suspicious item. It could be in disguise as a different file.
4. Drag GlobalQueue to Trash Bin to delete the application from Mac.
5. Right-click on Trash icon and click on Empty Trash.
Step 2 : Remove Browser Extensions that belongs to GlobalQueue
1. Locate the add-on or extension that is relevant to the adware. To do this, please follow the following depending on affected browser.
Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.
Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.
Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plug-ins lists when it opens a new window.
2. Once you have located GlobalQueue, click on Remove or Uninstall, to get rid of it.
3. Close the browser and proceed to the next steps.
Step 3 : Delete Malicious Files that have installed GlobalQueue
1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.
~/Library/LaunchAgents
2. Go to your Finder. From the menu bar please select Go > Go to Folder...
3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.
4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:
- com.GlobalQueue
- unknown.download.plist
- unknown.ltvbit.plist
- unknown.update.plist
The term unknown is just a representation of the actual malware name. Attackers may masks the actual name with following:
- Global Queue App
If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing GlobalQueue to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.
Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.
5. Drag all suspicious files that you may find to Trash.
6. Please restart the computer.
7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.
~/Library/Application Support
8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.
9. Repeat the process on the following non-hidden folders (without ~):
/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support
10. Lastly, go to your Finder and open the Applications Folder. Look for subfolders with the following names and drag them to Trash.
- Global Queue App
Optional : For locked files that cannot be removed, do the following:
1. Go to Launchpad, Utilities folder, open Activity Monitor.
2. Select the process you want to quit.
3. Click on Force Quit button.
4. You may now delete or remove locked files that belongs to GlobalQueue adware.
Step 4 : Double-check with MBAM Tool for Mac
1. Download Malwarebytes Anti-malware for Mac from this link:
2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including GlobalQueue.
3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.
4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.
5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, GlobalQueue is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.
Step 5 : Remove GlobalQueue from Homepage and Search
Safari
- Open your Safari browser.
- Go to Safari Menu located on upper left hand corner, and then select Preferences.
- Under General tab, navigate to Default Search Engine section and select Google or any valid search engine.
- Next, be sure that "New Windows Open With" field is set to Homepage.
- Lastly, remove GlobalQueue from the Homepage field. Replace it with your preferred URL to be set as your default homepage.
Google Chrome
- Open Chrome browser.
- Type the following on the address bar and press Enter on keyboard : chrome://settings/
- Look for 'On Startup' area.
- Select 'Open a specific page or set of pages'.
- Click on More Actions and select Edit.
- Enter the desired web address as your home page, replacing GlobalQueue. Click Save.
- To set default search engine, go to Search Engine area.
- Click on 'Manage search engines...' button.
- Go to questionable Search Engine. Click on More Actions and Click 'Remove from list'.
- Go back to Search Engine area and choose valid entry from Search engine used in the address bar.
Mozilla Firefox
- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- On Startup area, select 'Show your home page' under 'When Firefox starts' field.
- Under Home Page field, type the desired URL to replace GlobalQueue settings.
- To configure default search engine, select Search on left sidebar to display settings.
- Under Default Search Engine list, please select one.
- On the same page, you have an option to Remove unwanted search engine.
Optional : If unable to change browser settings, execute these steps:
Some user complains that there is no way to change browser settings because it is grayed out by GlobalQueue. In such situation, it is important to check if there is unwanted profile. Please do the following:
1. Quit any running applications and launch System Preferences from your Dock.
2. Under System Preferences, click Profiles.
3. Select GlobalQueue or any relevant profile from the left pane. See image below.
4. At the bottom of this window, click minus [-] button to delete the account. Please refer to image above.
5. Close the Profiles window and open the affected browser to change all settings associated with GlobalQueue.
