How to remove GeneralUpdate from Mac

This article describes the hazards of having the unwanted browser extension called GeneralUpdate. Also part of this page are Easy Fix solution, Manual Removal Guide, and cleaning the Homepage and Search section of infected internet software.

GeneralUpdate is currently listed under the category of potentially unwanted program (PUP) and was observed to be targeting Mac users. In general, this PUP is transmitted onto computers by means of dubious freeware, shareware, or third-party applications. The makers of this adware continue to employ software bundling tactics and present the host program as attractive free app. GeneralUpdate may arrive on the computer along with free games, utilities, media player, or bogus software update.

Is GeneralUpdate a virus?

As potentially unwanted program, GeneralUpdate affects Mac computer in a way like most adware do. It can override settings of the homepage and search tool. Assigning its own search engine to monitor user’s online search activity is one of GeneralUpdate’s goals for intrusively penetrating a Mac system. Even with invasive traits, do not misinterpret the fact that this questionable application is not in the classification of computer virus. The primary objective of GeneralUpdate is to override browser settings and accomplish the tasks for selfish and profitable benefits of its creators. System files and executable data inside a Mac computer are out of harm’s way, even during the existence of GeneralUpdate.

We can compare this threat to Ultratech, ProductRecord, and HandlerRotator. These unwanted applications solely aim on invading the internet browser program, Once it gains an access to the browser, it executes various configurations to serve its purpose.

Screenshot of GeneralUpdate App

Risks of installing GeneralUpdate adware

What are in danger while the adware persists are user’s online privacy and security. As mentioned, it can scrutinize web activities on affected browser application. GeneralUpdate can log sensitive data as search phrases, keywords, personal information, and geographical location. Attackers may misuse gathered information for fraudulent and profit oriented online activities. Therefore, it is crucial to remove GeneralUpdate before it can jeopardize users’ online privacy and safety.

For a complete procedure to get rid of GeneralUpdate app, please proceed to the removal section below. As recommended, Mac users should scan the computer with effective anti-virus and anti-malware tools to totally eliminate the threat.

Procedures to Remove GeneralUpdate from Mac

This area contains comprehensive procedures to help you remove adware and potentially unwanted program from the computer.

Guide on this page are written in a manner that can be easily understand and execute by Mac users.

Quick Fix - Scan the Mac Computer with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of adware like GeneralUpdate. You may need to purchase full version if you require to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

Install Combo Cleaner

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads its latest virus definition updates and click on "Start Combo Scan" to start removing GeneralUpdate.

Combo Cleaner Scanner

6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable in manually removing malicious objects associated with the threat.

Step 1 : Delete GeneralUpdate from Mac Applications

1. Go to Finder.

2. On the menu, click Go and then, select Applications from the list to open Applications Folder.

3. Find GeneralUpdate or any unwanted program.

Delete Unwanted App

4. Drag GeneralUpdate to Trash Bin to delete the application from Mac.

5. Right-click on Trash icon and click on Empty Trash.

Step 2 : Remove Browser Extensions that belongs to GeneralUpdate

1. Locate the add-on or extension that is relevant to the adware. To do this, please follow the following depending on affected browser.

Safari - Choose Preferences from the Safari menu, then click the Extensions icon. This will open a window showing all installed extensions.

Chrome - Select Preferences from the Chrome menu, and then click the Extensions link found on the left pane.

Firefox - Choose Add-ons from the Menu. Look at both the Extensions and Plug-ins lists when it opens a new window.

2. Once you have located GeneralUpdate, click on Remove or Uninstall, to get rid of it.

3. Close the browser and proceed to the next steps.

Step 3 : Delete Malicious Files that have installed GeneralUpdate

1. Select and copy the string below to your Clipboard by pressing Command + C on your keyboard.

~/Library/LaunchAgents

2. Go to your Finder. From the menu bar please select Go > Go to Folder...

3. Press Command + V on your keyboard to paste the copied string. Press Return to go to the said folder.

Command + V

4. You will now see a folder named LaunchAgents. Take note of the following files inside the folder:

  • com.GeneralUpdate
  • unknown.download.plist
  • unknown.ltvbit.plist
  • unknown.update.plist

The term unknown is just a representation of the actual malware name. Attackers may masks the actual name with following:

- GeneralUpdate App

If you cannot find the specified file, please look for any unfamiliar or suspicious entries. It may be the one causing GeneralUpdate to be present on your Mac. Arranging all items to see the most latest ones may also help you identify recently installed unfamiliar files. Please press Option + Command + 4 on your keyboard to arrange the application list in chronological order.

Option+Command+4

Important: Take note of all the suspicious files as you may also delete the same item on another folder as we go on.

5. Drag all suspicious files that you may find to Trash.

6. Please restart the computer.

7. Open another folder using the same method as above. Copy and Paste the following string to easily locate the folder.

~/Library/Application Support

8. Look for any suspicious items that are similar to the ones in Step 4. Drag them to the Trash.

9. Repeat the process on the following non-hidden folders (without ~):

/Library/LaunchAgents
/Library/LaunchDaemons
/Library/Application Support

10. Lastly, go to your Finder and open the Applications Folder. Look for subfolders with the following names and drag them to Trash.

- GeneralUpdate App

Optional : For locked files that cannot be removed, do the following:

1. Go to Launchpad, Utilities folder, open Activity Monitor.

2. Select the process you want to quit.

Force Quit Apps

3. Click on Force Quit button.

4. You may now delete or remove locked files that belongs to GeneralUpdate adware.

Step 4 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from this link:

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including GeneralUpdate.

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.

MBAM for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, GeneralUpdate is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.

Step 5 : Remove GeneralUpdate from Homepage and Search

Safari

- Open your Safari browser.
- Go to Safari Menu located on upper left hand corner, and then select Preferences.
- Under General tab, navigate to Default Search Engine section and select Google or any valid search engine.
- Next, be sure that "New Windows Open With" field is set to Homepage.
- Lastly, remove GeneralUpdate from the Homepage field. Replace it with your preferred URL to be set as your default homepage.

Google Chrome

- Open Chrome browser.
- Type the following on the address bar and press Enter on keyboard : chrome://settings/
- Look for 'On Startup' area.
- Select 'Open a specific page or set of pages'.
- Click on More Actions and select Edit.
- Enter the desired web address as your home page, replacing GeneralUpdate. Click Save.
- To set default search engine, go to Search Engine area.
- Click on 'Manage search engines...' button.
- Go to questionable Search Engine. Click on More Actions and Click 'Remove from list'.
- Go back to Search Engine area and choose valid entry from Search engine used in the address bar.

Mozilla Firefox

- Run Mozilla Firefox browser.
- Type the following on the address bar and hit Enter on keyboard : about:preferences
- On Startup area, select 'Show your home page' under 'When Firefox starts' field.
- Under Home Page field, type the desired URL to replace GeneralUpdate settings.
- To configure default search engine, select Search on left sidebar to display settings.
- Under Default Search Engine list, please select one.
- On the same page, you have an option to Remove unwanted search engine.

Optional : If unable to change browser settings, execute these steps:

Some user complains that there is no way to change browser settings because it is grayed out by GeneralUpdate. In such situation, it is important to check if there is unwanted profile. Please do the following:

1. Quit any running applications and launch System Preferences from your Dock.

2. Under System Preferences, click Profiles.

3. Select GeneralUpdate or any relevant profile from the left pane. See image below.

Remove Profile

4. At the bottom of this window, click minus [-] button to delete the account. Please refer to image above.

5. Close the Profiles window and open the affected browser to change all settings associated with GeneralUpdate.

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