Fgui Ransomware – Virus Removal Guide

STOP or DJVU malware group keeps on adding new variants almost daily, and the newest edition is dubbed Fgui ransomware. This is another crypto-virus, also known as a file-coder, that was tasked with removing the access of computer users to their important files. Fgui ransomware can easily execute this task by encrypting the target data with a sophisticated type of cipher technique that is commonly used when securing military or any kind of classified data. During the encryption process, Fgui ransomware likewise inserts strings of characters containing a unique id, the attacker’s email address, and the specific “.fgui file extension.

Fgui Virus infection and file encryption

Similar to other versions such as Jjtt, Ooii, and Rtgf, Fgui ransomware sneaks into the computer while employing various attack methods like spam email campaigns, malicious software installers, infected freeware, social engineering schemes, Trojan Downloader, and brute force through software exploitation. Makers are using alternate methods to introduce Fgui ransomware onto the computer. One is directly injecting the virus, and the other is using malevolent links or a Trojan Downloader that infects the computer with an insubstantial virus first. Then, this initial contamination will eventually create a much more hazardous ransomware threat.

Once Fgui ransomware is active on the computer, it launches a communication to the hacker’s server. It gets a hold of malicious commands as well as the public key. Once Fgui ransomware has secured the necessary instructions from the server, it will start encrypting target files, which are usually documents, images, photos, videos, music, and zip files. Along with the file-locking action, Fgui ransomware also renames the data by adding the Fgui file extension. To show an example of what the encrypted file may look like, the common picture.jpg will turn into picture.jpg.fgui.

Screenshot of Fgui files

Attackers next move is to inform the victims of the encrypted condition of the files, and subsequently, ransom money is requested as payment for the necessary Fgui decryption software that is needed to restore all the affected data. This information is clearly stipulated in the ransom note file: Fgui ransomware is generated on the infected computer. Here is an excerpt from the ransom note:

ATTENTION!
Don’t worry, you can return all your files!
All your files like pictures, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files…

Technical Details
Threat Name Fgui Ransomware, STOP/DJVU
Threat Type Crypto-virus, File Locker, Encryption Virus
File Extension .fgui
Ransomware Note File _readme.txt
Attacker’s email support@sysmail.ch
helprestoremanager@airmail.cc

Backup your files

One important step before proceeding with the procedures below is to backup your files. Ransomware attacks are not the same. Each has its own unique set of payloads, aside from encrypting the files with a complex method. Others tend to delete the infected files after a certain period, while others keep them concealed in hidden places. In addition, ransomware decryption tools are not guaranteed to be perfect, and there are instances where files suffer from damages during the decryption process.

So, it is better to create a backup copy of your entire Fgui-encrypted files right now.

Fgui Ransomware Removal Guide

The first thing to do is remove the Fgui virus before attempting the decryption. Remember that as long as the ransomware is active, it will repeatedly encrypt the files on the compromised computer.

Infection with the Fgui ransomware virus is dangerous to the system because it can inject files that run each time Windows starts. To prevent malicious files from loading, the Windows operating system must run with minimal processes, and this can be done through SafeMode With Networking.

Step 1 : Scan the PC with Combo Cleaner for Windows

Combo Cleaner is a trusted PC security and optimization tool equipped with a powerful virus and malware detection engine. This program can get rid of adware like Fgui through this procedure.

1. Download the application from the following page:

2. Save the file to your preferred location.

3. Double-click the downloaded file CCSetup.exe and install with the default settings.

4. At the end of the setup process, click Finish to run Combo Cleaner.

5. The tool will update the database file; please wait for this process to complete.

6. To begin checking for threats like Fgui, click on the Start Scan button. Wait for this scan to finish.

Screenshot of Combo Cleaner PC

7. At the end of the scan process, click on Remove all threats to delete Fgui hijacker, including all malicious objects from the computer.

To fully optimize the features of antivirus and privacy scanners, users may have to upgrade to the premium version.

Please continue with the succeeding removal procedures if you are comfortable manually getting rid of the threat and malicious items linked to it.

Step 2 : Start Windows in Safe Mode With Networking

The method of running Windows in Safe Mode before running a virus scan is effective in getting rid of Fgui. This process can prevent most viruses and malware from loading, making it easier to detect and remove them.

1. On the Windows Search bar, please type msconfig.

Screenshot of Win 11 Search

2. Select and open System Configutation on the list of found results.

3. Once you are in the System Configuration window, go to the Boot tab.

Screenshot of Msconfig Win 11

4. Under the Boot Options area, please check Safe Boot so that it starts in Safe Mode after restarting.

5. Next, select Network. This will allow Windows to boot in Safe Mode with Networking.

6. Lastly, click on Apply and OK to save the changes.

7. Please restart Windows.

Do not forget to restore the normal boot process of Windows after running the virus scan. Simply repeat the method above, and this time, uncheck the Safe Boot option to run Windows normally.

Step 3 : Scan the Computer with Sophos Home Antivirus

Ransomware files are placed deeply into the system and on various locations, thus, thorough scanning is vital to totally remove Fgui virus. Aside from our suggested tool, you may also run your own security program.

To remove Fgui ransomware automatically, scanning the computer with this efficient antivirus tool is suggested. This scanner does not just uncover known threats like viruses or malware, it is also effective in discovering hazardous ransomware like Fgui.

1. Please click on the link below to download the program.

2. After downloading, locate the file SophosInstall.exe in the Downloads folder.

3. Install by double-clicking on the file.

4. If it prompts "Do you want to allow this app to make changes on your device?" please click Yes.

5. Next, it will display the Terms and Conditions page. Click the Install button to begin.

Screenshot of Terms by Sophos Home

6. Run the installation with the default settings. Please note that an internet connection is required in order to download important updates.

7. After finishing the installation, you must login to the dashboard. If you already have a Sophos account, please login. Otherwise, please enter your details and click on the Create Account button.

8. Once you are in the Sophos Home console, click the Scan button to start checking the computer for Fgui components.

Screenshot of Sophos Home

9. Scanning may take a while; please wait for this process to finish.

10. After scanning the computer, Sophos Home will start cleaning or deleting files infected with Fgui.

11. You may now close Sophos Home. The computer is now free from Fgui, as well as associated malware and viruses.

The above procedures should have totally eliminated Fgui ransomware. However, if you find that there are still remnants of the virus, please proceed to the next steps below.

Step 4 : Double Check with Windows Security Apps

Microsoft Windows has a built-in security application that you can use to double-check if your computer is still infected with Fgui. For Windows 10/11 users, please run Windows Security.

Windows 10 / 11 Instructions:

Windows Security is a free tool that was built to help you remove Fgui, viruses, and other malicious items from Windows 10/11 systems. Follow these procedures to scan your computer with the tool:

1. Tap or click the Search charm and search for Windows Security

2. Click Open to run the program.

Screenshot of Win 11 Search

3. On the Dashboard, click Virus and threat protection from the sidebar.

Screenshot of Win 11 Virus Protection

4. On the right panel, click on Scan Options to see different levels of checking the computer.

5. Next, please select Full Scan button.

Screenshot of Full Scan Win 11

6. Lastly, click on the Scan now button to start scanning for the presence of Fgui. The process may take a while to complete.

7. After the scan, Delete/Quarantine identified threats, whether they were relevant to Fgui or not. You may now restart Windows to complete the virus removal process.

For Windows 8.1 and Windows 7, you can scan the computer for free with the Microsoft Malicious Software Removal Tool (MSRT 64-Bit). It is a stand-alone virus scanner tool that targets prevalent malware groups.

Recover Files from Fgui Ransomware Infection

In this section, we will provide ways to decrypt files infected with Fgui ransomware. Aside from dedicated decryption software and common tools, other options for file recovery are provided. As much as we can, we will update this area whenever a new and more suitable decryption tool becomes available.

Find a suitable Fgui decryption tool from Emsisoft

This service from Emsisoft is helpful in unlocking encrypted files without paying a ransom. The page provides a list of ransomware decryption tools. All you have to do is look for the specific tool and start recovering the Fgui-encrypted file.

How to protect the computer from Fgui ransomware?

After the ransomware is removed, it is important to prevent similar incidents from happening again. To effectively protect the computer, the user must know how Fgui ransomware was able to infect it. To minimize the possibility of infection, staying away from the common sources of this virus is crucial.

How does ransomware infect your computer?

The method of infecting the computers was found to be similar to that of other common viruses. Ransomware like Fgui is seen to have efficient deployment via spam email messages, web injectors, malicious software installers, misleading online advertisements, and Trojan Downloaders.

Once the virus is executed, it immediately infects the system. Then, Fgui ransomware communicates with a remote server so that a unique key can be generated for a specific computer. After acquiring the key, it starts to decrypt target files using a complex method that is almost unbreakable. In the final stage of the attack, Fgui ransomware demands ransom money in exchange for the decryption tool. To further understand the attack scheme, we have included an infographic below.

Infographic image of ransomware attack stages
You can print, download, or share the infographic by clicking the image.

What are the essential things to do?

Do a Regular File Back-up - Always backup your data on a separate storage devices such as external hard drives, optical discs, or online backup services.

Keep Your Software Updated - Make sure that you have the latest software updates especially on the operating system. Recent updates often contain vital security patches to help protect the computer against all forms of threats.

Install a Security Program - Protect the computer with effective anti-virus application using efficient real-time scanning. Regularly run a complete scan to check the computer for presence of malware.

Protect your files with Controlled Folder Access (Windows 10/11)

For Windows 10/11 users, aside from protecting the computer using anti-virus or anti-malware programs, one way to protect against ransomware attacks is by using Controlled Folder Access. This feature of Windows Defender Security Center may not prevent the Fgui ransomware infection, but it can protect folders and files in general. Follow the steps to enable Controlled Folder Access in Windows 10/11.

1. Go to Windows Search and type Windows Security.

Screenshot of Win 11 Search

2. Open Windows Security to see all the options.

3. Click Virus and Threat Protection, either on the sidebar or on the main panel.

Screenshot of Ransomware Protection

4. Scroll down to the "Ransomware Protection" area, and click on Manage Ransomware Protection.

5. In the "Controlled Folder Access" section, turn the slider to On. This will enable the feature and protect the folder against Fgui virus or any type of ransomware.

Screenshot of Controlled Folder

6. Click on Protected Folders to see the list of included folders. If Windows displays a message, "Do you want to allow this app to make changes to your device?" please click Yes to proceed.

Screenshot of Protected Folder

7. Click on the Add a Protected Folders button to include additional folders. Make sure that folders with important files are included in the list.

Troubleshooting Guide

Certain programs may be blocked by the Controlled Folder Access feature. To fix the issue, simply have the specific program whitelisted.

1. Under the "Controlled Folder Access" section, click Allow an app through Controlled folder access.

2. If Windows displays the message "Do you want to allow this app to make changes to your device?" click Yes to continue.

3. Next, click the Add an allowed app button.

Screenshot of Allowing App

4. Lastly, click on the Recently blocked app and remove the program from the list of blocked applications.

This Controlled Folder Access feature is one way to protect files against Fgui ransomware. Other important things to do to keep files safe against ransomware are early prevention, like keeping programs updated, installing an efficient security program, and doing regular file backups on a separate media drive.

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