Remove Dmay Ransomware (.dmay File Decryption)

Dmay ransomware is a file-coder virus that uses a intricate method for encrypting valuable files from its victims and stay inaccessible until a ransom money is paid. With the help of a complex algorithm, the only way to retrieve the files is through a decryption tool provided by the Dmay virus developers. Even most of the marketed file recovery programs provided by a number of developers are useless in this kind of attack.

Dmay file encryption

The cardinal intention of the ransom virus Dmay is to encrypt significant files such as photos, personal documents, databases, archives, drawings, presentation docs, and so forth. Once Dmay starts running on the computer, it will spy the entire system by locating files that are essential for users. Therefore, this ransom virus will add .dmay file extension. Next, Dmay ransomware will drop a text file _readme.txt, which is presented as a ransom message indicating the instructions and requests of the attackers.

Screenshot of Dmay Ransom Note

The regular ransom money may be too expensive for ordinary computer users. Victims would have to abide by the requirements of hackers to regain access to corrupted files. Since Dmay ransomware developers swear, once the ransom fee is paid, hackers will provide the decryption tool to use it to recover infected files. However, paying the hackers will not warrant that the victims will bring back their files; there are cases where, after having settled the charge, the hackers have not responded at all. Computer security experts have considered that instead of wasting time negotiating with cybercriminals, give more period, and concentrate on deleting ransomware in the system.

Sources of Dmay virus infection

As with the other variants originating from STOP/JDVU family, Dmay ransomware, it disperses on computers probably as a result of spam or obtrusive advertisements online. Attackers tend to email their potential targets with appealing messages. They are going to attach files infected by malware with it, which is mostly ransomware. Opening the attachments makes the Dmay ransomware activity in the operating system. Therefore, be very cautious while online and when receiving emails from suspicious senders.

Technical Details
Threat Name Dmay Ransomware, STOP/DJVU
Threat Type Crypto-virus, File Locker, Encryption Virus
File Extension .dmay
Ransomware Note File _readme.txt
Attacker’s email support@sysmail.ch
helprestoremanager@airmail.cc

Backup your files

One important step before proceeding with the procedures below is to backup your files. Ransomware are not the same. Each has its unique sets of payloads aside from encrypting the files with complex method. Others tend to delete the infected files after certain period, while others keep them concealed on hidden places. In addition, ransomware decryption tools are not guaranteed to be perfect, there are instances that files suffer from damages during the decryption process.

So, create a backup copy of your entire Dmay encrypted files right now.

Dmay Ransomware Removal Guide

First thing to do is remove the Dmay virus before attempting the decryption. Remember that as long as the ransomware is active, it will repeatedly encrypt the files on the compromised computer.

Infection of Dmay ransom virus is dangerous to the system because it can inject files that runs each time Windows starts. To prevent the malicious files from loading, Windows operating system must run with minimal process and it can be done through SafeMode With Networking.

Quick Fix - Scan the PC with Combo Cleaner for Windows

Combo Cleaner is a trusted PC security and optimization tool equipped with powerful virus and malware detection engine. This program can get rid of ransomware like Dmay through this procedure.

1. Download the application from the following page:

2. Save the file to your preferred location.

3. Double-click the downloaded file CCSetup.exe and install with the default settings.

CC for Windows Installation

4. At the end of the setup process, click Finish to run Combo Cleaner.

5. The tool will update the signature file, please wait for this process to complete.

6. To begin checking for threats like Dmay ransomware, click on the Start Scan button. Wait for this scan to finish.

CC for Windows Start Scan

7. At the end of the scan process, click on Remove all threats to delete Dmay ransomware including all malicious objects from the computer.

Free features of Combo Cleaner for Windows include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus, privacy scanner, and to delete identified threats, users have to upgrade to a premium version.

Please continue with the succeeding removal procedures if your are comfortable to manually get rid of the threat and malicious items linked with it.

Step 1 : Start Windows in Safe Mode With Networking

The method of running Windows in Safe Mode before running a virus scan is effective in getting rid of Dmay. This process can prevent most viruses and malware from loading, making it easier to detect and remove them.

1. On the Windows Search bar, please type msconfig.

Screenshot of MSConfig Command

2. Select and open System Configutation on the list of found results.

3. Once you are in the System Configuration window, go to the Boot tab.

Screenshot of SafeBoot

4. Under the Boot Options area, please check Safe Boot and select Network. This will allow Windows to boot in Safe Mode with Networking.

5. Lastly, click on Apply and OK to save the changes.

6. Please restart Windows.

Do not forget to restore the normal boot process of Windows after running the virus scan. Simply repeat the method above, and this time, uncheck the Safe Boot option to run Windows normally.

Step 2 : Scan the Computer with Sophos Antivirus

Ransomware files are placed deeply into the system and on various locations, thus, thorough scanning is vital to totally remove Dmay virus. Aside from our suggested tool, you may also run your own security program.

To remove Dmay ransomware automatically, scanning the computer with this efficient anti-malware tool is suggested. This scanner does not just uncover known threats like viruses or malware, it is also effective in discovering hazardous ransomware like Dmay.

1. Download Sophos Virus Removal Tool from the link below. Save the file on your computer where you can easily access it.

2. Once the download completes, browse the location of the file. Double-click to run the program and begin the install process.

3. On first windows of installation wizard, click Next to continue. Then, it will display the program’s License Agreement. You need to Accept the terms in order to proceed. If Windows prompts for User Account Control, please click Yes to proceed.

Screenshot of Sophos EULA Page

4. On succeeding windows, click Next or Continue to carry on with the installation. After completing the installation process, Launch Sophos Virus Removal Tool.

5. Internet connection is required when running this virus scanner in order to download important updates. Make sure that everything is up-to-date to effectively remove Dmay ransomware and other relevant viruses.

6. Click the Start Scanning button to inspect the computer. This will check the system for presence of malicious objects, malware, and viruses. The tool reveals items that were found linked to Dmay ransomware and other suspicious entities. Be sure to remove all identified threats.

Screenshot of Sophos Virus Scan

The above procedures should have totally eliminated Dmay ransomware. However, if you found that there are still remnants of the virus, please proceed to succeeding procedures below.

Step 3 : Double Check with Windows Security Apps

Microsoft Windows has a built-in security application that you can use to double-check if your computer is still infected with Dmay. For Windows 10/11 users, please run Windows Security.

Windows 10 / 11 Instructions:

Windows Security is a free tool that was built to help you remove Dmay, viruses, and other malicious items from Windows 10/11 systems. Follow these procedures to scan your computer with the tool:

1. Tap or click the Search charm, search for Windows Security, and then open the application.

Image of Windows Security Search

2. On the Home tab, click Virus and threat protection from the sidebar.

3. On the main window, click on Scan Options. Then, click on Full Scan button.

Image of Scan Options

4. Lastly, click on the Scan now button to start scanning for the presence of Dmay. The process may take a while to complete.

5. After the scan, Delete/Quarantine identified threats, whether they were relevant to Dmay or not. You may now restart Windows to complete the virus removal process.

For older versions of Windows, you can scan the computer for free with the Microsoft Malicious Software Removal Tool (MSRT 64-Bit). It is a stand-alone virus scanner tool that targets prevalent malware groups.

Recover Files from Dmay Ransomware Infection

On this section, we will provide ways to decrypt files infected with Dmay ransomware. Aside from dedicated decryption software and common tools, other options for file recovery are provided. As much as we can, we will update this area whenever there is new and more suitable decryption tool was made available.

Decrypting Dmay infected files with Emsisoft Tools

This service from Emsisoft is helpful in unlocking encrypted files without paying the ransom. The page provides the list of ransomware decryption tools. All you have to do is look for the specific tool and start recovering the Dmay encrypted file.

Option: Use ShadowExplorer to restore files encrypted by Dmay Ransomware

ShadowExplorer depends on the presence of System Protection on every drive from which you wish to retrieve data. Furthermore, it is crucial that System Protection is enabled prior to any event that requires file recovery. It is worth noting that Windows automatically enables System Protection solely on the system partition (C). 

ShadowExplorer is taking advantage of shadow copy created by Windows system. This tool allows you to retrieve older version of files before it was encrypted by Dmay ransomware.

1. Download ShadowExplorer from the official web site.

2. Install the program with the default settings.

3. The program should run automatically after installation. If not, double-click on ShadowExplorer icon.

4. You can see the drop-down list on top of the console. Please select proper drive and the most recent point-in-time shadow copies of files you wish to restore prior to Dmay ransomware infection.

Screenshot of ShadowExplorer

5. Right-click on the Drive, Folder, or File you wish to restore and click Export...

6. Lastly, ShadowExplorer will prompt for location where you want to save the copy of recovered files.

How to protect the computer from Dmay ransomware?

After the removal of the ransomware, it is important to prevent similar incident from happening again. In order to protect the computer effectively, computer user must know how Dmay ransomware was able to infect the computer. To minimize the possible infection, staying away from the common sources of this virus is crucial.

How Dmay ransomware can infect your computer?

The method of infecting the computers was found to be similar as other common viruses. Though, ransomware like Dmay is seen to have efficient deployment via spam email messages, web injectors, malicious software installers, misleading online advertisements, and through another virus infection.

Once the virus is executed, it immediately infects the system. Then, Dmay ransomware communicates to remote server so that unique key can be generated for the specific computer. After acquiring the key, it starts to decrypt target files using a complex method that is almost unbreakable. On the last stage of the attack, Dmay ransomware demands for ransom money as payment for the decryption tool. To further understand the attack scheme, we have included an infographic below.

Infographic image of ransomware attack stages
You can print, download, or share the infographic by clicking the image.

Securing the computer against ransomware attack

Do a Regular File Back-up - Always backup your data on a separate storage devices such as external hard drives, optical discs, or online backup services.

Keep Your Software Updated - Make sure that you have the latest software updates especially on the operating system. Recent updates often contain vital security patches to help protect the computer against all forms of threats.

Install a Security Program - Protect the computer with effective anti-virus application using efficient real-time scanning. Regularly run a complete scan to check the computer for presence of malware.

Protect your files with Controlled Folder Access (Windows 10/11)

For Windows 10/11 users, aside from protecting the computer using anti-virus or anti-malware programs, one way to protect against ransomware attack is by using Controlled Folder Access. This feature of Windows Defender Security Center may not prevent the Dmay ransomware infection, but it can protect the folder and files in general. Follow the steps to enable Controlled Folder Access in Windows 10/11.

1. Go to Windows Taskbar and search for Windows Defender Security Center.

2. Open Windows Defender Security Center and click on Virus & Threat Protection icon.

Virus and Threat Protection

3. On next window, please click on Ransomware Protection.

4. Under Controlled Folder Access section, switch the slider to On. That will enable the feature and protect the folder against Dmay virus or any type of ransomware.

Controlled Folder Access

5. Click on Protected Folders link to include additional folders. Make sure that folders where important files are located should be included in the list.

Include Your Protected Folder

Troubleshooting Guide

Certain programs maybe blocked by Controlled Folder Access feature. To fix the issue, simply have the specific program to be white listed.

1. Under Protected Folders, click Allow an app through controlled folder access.

2. Next, click the Add an allowed app and include the target executable file.

This Controlled Folder Access feature is one way to protect files against Dmay ransomware. Other important things to do in keeping files safe against ransomware is through early prevention like keeping programs updated, install an efficient security program, an do regular file backup on a separate media drive.

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