Remove “Your Chrome Is Severely Damaged By 13 Malware” scam

Cyber crooks are continuously flooding the internet with different kinds of misleading tactics in order to lure web users into downloading a rogue software, purchase an online service, or simply visit a recommended links. One example of this deceptive means is by displaying a fake alert like “Your Chrome is severely damaged by 13 Malware.”

Technically, “Your Chrome is severely damaged by 13 Malware” is a web-based scam. The online page pretends a legit Google Chrome warning stating that the browser application is infected with Tor.Jack virus. Here is an excerpt from the said web page:

WARNING: Your Chrome Is Severely Damaged By 13 Malware!
We have detected that your Chrome is (62%) DAMAGED by Tor.Jack Malware. Malicious and Aggressive Ads have injected this on your device.
Immediate Action is required to Remove and Prevent it from spreading that will leak sensitive data from your device. It includes your Social Media Accounts, Messages, Images, Passwords, and Important Data.

Screenshot of Google Security scam

Purpose of the pop-up scam

“Your Chrome is severely damaged by 13 Malware” and other misleading pop-up have different objectives. Hence, for this particular instance, the goal of the attackers are simply to lure web users into downloading an application that claims to eliminate the threat.

Bear in mind that “Your Chrome is severely damaged by 13 Malware” pop-up is a scam. It does not really originate from the Chrome browser or any related security services. It is just a misleading page designed by cyber crooks to appear as valid alert and this deceitful action could lead to malware infection if followed by web users.

Why am I seeing “Your Chrome is severely damaged by 13 Malware” pop-up?

Web users who normally encounter the pop-up scam are those that are paying a visit to piracy websites offering free movies, software, or any downloadable apps. It redirects the visitor to another page such as “Your Chrome is severely damaged by 13 Malware” as a trick to persuade them to download a rogue tool or subscribe to an online computer repair services.

Having said that, if you encounter “Your Chrome is severely damaged by 13 Malware”, it is better to just close the web page and immediately scan the computer with effective anti-malware and anti-virus tools. For a complete guide, please visit the removal section below.

"Your Chrome Is Severely Damaged By 13 Malware" Removal Procedure

Below is a systematic instruction that is very useful in getting rid of the potentially unwanted program (PUP) from compromised Windows computer. Aside from removing the malicious browser extension, this guide is also helpful in deleting browser hijacker and pop-ups.

In order to totally eliminate the threat, it is vital to follow the process in exact manner.

Step 1 : Delete Suspicious Browser Extension

Most adware and unwanted programs are using a program called browser extension to be able to take over the settings of internet applications. Therefore, we highly recommend to check and remove any suspicious the extension from the affected browser program.

Remove Malicious Extension from Google Chrome

1. Open Google Chrome browser.

2. Type chrome://extensions/ in the address bar and press Enter on keyboard.

Chrome URL

3. Find questionable entry and remove it from Google Chrome browser.

Uninstall Malware Extension from Mozilla Firefox

1. Open Mozilla Firefox browser.

2. Type about:addons in the address bar and press Enter on keyboard.

Firefox URL

3. Choose Extensions on sidebar menu.

4. Look for suspicious object and remove it from the browser.

After deleting the malicious browser extension, it is expected that "Your Chrome Is Severely Damaged By 13 Malware" is also gone from the internet browser app.

Remove suspicious Add-ons from Internet Explorer and Edge Browser

1. Open Internet Explorer program.

2. Go to top Menu and click Tools. Then, select Manage Add-ons from the drop-down list.

Internet Explorer Add-ons

3. Close the window and restart Internet Explorer.

If "Your Chrome Is Severely Damaged By 13 Malware" is still present on the IE browser and there are still unwanted homepage and pop-ups, another option is to remove the adware from Windows Control Panel.

4. Press Windows Key + R and then, type appwiz.cpl command.

5. Program and Features window will open. Arrange the list in chronological manner with recently installed applications on top. To do this, click on 'Installed On' column.

Add-Remove Malware

7. Select doubtful item or recently installed unwanted entry. Then, click on Uninstall to remove it from Windows system.

Step 2 : Scan the computer with Sophos Antivirus

To remove "Your Chrome Is Severely Damaged By 13 Malware" pop-up automatically, scanning the computer with this powerful anti-virus tool is recommended. This scanner does not just uncover known threats like viruses or malware, it is also effective in discovering browser hijacker that slows down online browsing activities.

1. Download Sophos Virus Removal Tool from the link below. Save the file on your computer where you can easily access it.

2. Once the download completes, browse the location of the file. Double-click to run the program and begin the install process.

Screnshot of Sophos Installer

3. On first windows of installation wizard, click Next to continue. Then, it will display the program’s License Agreement. You need to Accept the terms in order to proceed. If Windows prompts for User Account Control, please click Yes to proceed.

Screenshot of Sophos EULA Page

4. On succeeding windows, click Next or Continue to carry on with the installation. After completing the installation process, Launch Sophos Virus Removal Tool.

5. Internet connection is required when running this scanner in order to download important updates. Make sure that everything is up-to-date to effectively remove malicious pop-up like "Your Chrome Is Severely Damaged By 13 Malware".

6. Click the  button to  carry out the Scan. This will check the system for presence of malicious objects, malware, and viruses. The tool reveals items that were found linked to "Your Chrome Is Severely Damaged By 13 Malware" pop-up and other suspicious entities. Be sure to remove all identified threats.

Screenshot of Sophos Virus Scan

The above procedures should have totally eliminated the "Your Chrome Is Severely Damaged By 13 Malware" pop-up. However, if you found that there are still remnants of the threat, please proceed to manual removal of associated objects as outlined below.

Step 3 : Scan and Delete Adware with AdwCleaner

In addition to the procedure, we suggest scanning the computer with AdwCleaner tool. Possibly, there are some traces of "Your Chrome Is Severely Damaged By 13 Malware" on the browser that was not deleted during the preceding steps. This tool will scan the computer and check for presence of malicious applications as well as invalid browser entries that produces hijacking, redirects, and pop-ups.

1. Follow the link below to download the tool called AdwCleaner.

2. When the download has completed, please close all running programs on the computer especially browsers affected by "Your Chrome Is Severely Damaged By 13 Malware" pop-up.

3. Browse the location of the downloaded file and double-click on adwcleaner_Ver.exe to start running the tool. Then, click on Scan button.

AdwCleaner

4. AdwCleaner searches the computer for malicious programs, extensions, plug-ins, adware, and any items that may be associated to "Your Chrome Is Severely Damaged By 13 Malware". It will also check for suspicious entries on browser settings that is associated with the hijacker.

5. Clean or Remove all suspicious and harmful items identified after the thorough scan.

6. After the cleanup procedure, rebooting the computer is required to finalize the removal of detected threats.

Check if your internet browser application is no longer being bothered by "Your Chrome Is Severely Damaged By 13 Malware" pop-up. If the browser hijacker still persists, please continue with the steps below to reset internet programs to default settings.

Optional : Reset Internet Browser Program

Cleaning your internet browser from clutter and unwanted add-on/extension is a must when dealing with "Your Chrome Is Severely Damaged By 13 Malware". The procedure below discuss on resetting various browsers to its default state.

Restore Google Chrome to Default Settings

Resetting Google Chrome to default settings is helpful in deleting hard-to-remove extension such as from "Your Chrome Is Severely Damaged By 13 Malware". This method is highly advisable to perform if you have difficulty in removing unwanted extension.

1. Open Google Chrome Internet browser.
2. On the address bar, type chrome://settings/reset and press Enter key.
3. Under Reset and clean up section, choose Restore settings to their original defaults.
4. Click Reset settings button to clear all entries of "Your Chrome Is Severely Damaged By 13 Malware".
5. Close the existing tab and restart Google Chrome. That should have removed "Your Chrome Is Severely Damaged By 13 Malware" extension and associated objects.

Reset Mozilla Firefox to Default

This section describes how to remove unwanted extension from Firefox that may be related to "Your Chrome Is Severely Damaged By 13 Malware". This process can fix many browser issues by restoring Firefox to factory settings without affecting your essential information (bookmarks, browsing history, passwords, and Internet cookies) on the browser. If you desire to remove only specific extension, please see manual removal of add-on from Firefox.

1. Input the string about:support on Firefox web address and press Enter on keyboard.
2. You will now see the Troubleshooting Information page of Mozilla Firefox.
3. You will notice a section on upper-right corner of the screen stating Give Firefox a tune up. Click the Refresh Firefox button.
4. If confirmation window appears, click Refresh Firefox to continue.
5. Firefox browser will close and start the resetting process. When done, it will display a list of restored data. "Your Chrome Is Severely Damaged By 13 Malware" should be gone by now. Click Finish to open a fresh version of Firefox.

Restore Internet Explorer to Default Settings

1. Open Internet Explorer and navigate to top menu. Click Tools, and then Internet Options.
2. Select Advanced tab on Internet Options window.
3. On lower part of the window, under Reset Internet Explorer Settings area, click the Reset button. Please see image for reference. Your data like favorites, bookmark, and history will remain in the browser. However, this process may delete add-ons by "Your Chrome Is Severely Damaged By 13 Malware" and other unknown objects. If you prefer to carry out the procedure manually, please add-on removal from Internet Explorer.

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