How to Remove “Ask You” Pop-up from Mac

“Ask You” is part of a redirect malware that usually promotes dubious websites, products, software, and scam services. If web users get redirected to this website or pop-up once, it doesn’t mean contamination. Hence, if “Ask You” persistently appears in the browser window, adware could be present on the computer. In this case, immediate action is required, such as removing an unwanted browser extension and performing a complete virus scan to get rid of the culprit.

Why are you seeing the “Ask You” pop-up?

Generally, online users may bump into the “Ask You” pop-up if they visit malicious sites, especially those that are in the classification of unlicensed file downloads, illicit media streaming, and suspicious online gaming sites. In most instances, sites that are engaging in the unauthorized distribution of commercial objects (files, videos, and audio) are the ones that are likely to exhibit aggressive pop-ups like “Ask You” and similar ones.

Screenshot of Ask You

Dealing with “Ask You” pop-up

As a precaution, computer security experts suggest shutting down the navigation program as soon as “Ask You” comes along. This will prevent the Web site from repeating any malicious intent that it must perform on the visitor’s computer. After shutting down the web browser program, scanning the computer with a valid antivirus and anti-malware tool is recommended. This will verify that there are harmful objects that “Ask You” may have dropped during the initial visit.

Don’t forget that visiting dubious sites that engage in illegal trade, copying, and distributing copyrighted material is too risky. Such websites are the usual providers of adware and malware. In addition, malicious pop-ups and redirections such as “Ask You” are also promoted on these illegal websites. To avoid an intentional or accidental visit to “Ask You” and any harmful sites, it is vital to install an anti-virus program that has real-time protection. It can block malicious internet traffic and suspicious files.

Get rid of the malicious pop-up

Stopping “Ask You” malicious pop-ups on your Mac is crucial for several reasons. First, this pop-up often indicates the presence of malware or potentially unwanted programs that can compromise your system’s security. Second, clicking on or interacting with “Ask You” pop-ups may lead to further infections, data breaches, or identity theft. Third, malware can negatively impact your Mac’s performance, causing it to slow down or behave erratically. Fourth, some pop-ups may attempt to trick you into providing sensitive information or installing malicious software, posing a serious threat to your privacy. Lastly, addressing and preventing these “Ask You” pop-ups promptly helps maintain the overall health and integrity of your Mac’s operating system.

Procedures to Remove "Ask You" from Mac

This section contains comprehensive guide for Mac users. It will help you remove malicious browser hijacker from internet application.

Procedures on this page are written in a manner that can be easily understand and execute by Mac users.

Quick Fix - Scan the System with Combo Cleaner

Combo Cleaner is a trusted Mac utility application with complete antivirus and optimization features. It is useful in dealing with adware, malware, and PUP's. Moreover, it can get rid of malicious browser hijacker like "Ask You". You may need to purchase full version if you require to maximize its premium features.

1. Download the tool from the following page:

2. Double-click the downloaded file and proceed with the installation.

3. In the opened window, drag and drop the Combo Cleaner icon onto your Applications folder icon.

Install Combo Cleaner

4. Open your Launchpad and click on the Combo Cleaner icon.

5. Wait until antivirus downloads its latest virus definition updates and click on "Start Combo Scan" to start removing "Ask You".

Combo Cleaner Scanner

6. Free features of Combo Cleaner include Disk Cleaner, Big Files finder, Duplicate files finder, and Uninstaller. To use antivirus and privacy scanner, users have to upgrade to a premium version.

Proceed with the rest of the removal steps if you are comfortable manually removing malicious objects associated with the threat.

Step 1 : Double-check with MBAM Tool for Mac

1. Download Malwarebytes Anti-malware for Mac from the link below.

2. Run Malwarebytes Anti-malware for Mac. It will check for updates and download if most recent version is available. This is necessary in finding recent malware threats including "Ask You".

3. If it prompts to close all running web browser, please do so. Thus, we advise you to PRINT this guide for your reference before going offline.

4. Once it opens the user interface, please click on Scan button to start scanning your Mac computer.

MBAM for Mac

5. After the scan, Malwarebytes Anti-malware for Mac will display a list of identified threats, "Ask You" is surely part of it. Be sure to select all items in the list. Then, click Remove button to clean the computer.

Check if your internet browser application is no longer being bothered by "Ask You". If the browser hijacker still persists, please continue with the steps below to reset internet programs to default settings.

Step 2 : Reset Internet Browser Program

Cleaning your internet browser from clutter and unwanted add-on/extension is a must when dealing with "Ask You". The procedure below discuss on resetting various browsers to its default state.

Clear the Safari Internet Browser (Mac)

1. Open your Safari browser application.
2. In the Safari menu, click on Preferences from the drop-down list.
3. On the Preferences window, please select the Privacy tab.
4. Click on the Manage Website Data button.
5. Select an unwanted entry, like "Ask You" and click the Remove button. If you choose to Remove All, you may be logged out of your most visited websites and online services. Therefore, we advise removing suspicious items one at a time to prevent changing your behavior towards your favorite websites.
6. If it prompts you, please confirm your actions.

7. Next, we will need to clear the Cache. Back in the Safari Preferences window, choose the Advanced tab.
8. Navigate to the bottom and activate the Show Develop menu in menu bar.
9. Go to the Safari menu, choose Develop from the drop-down list, and click on Empty Caches.
10. The next thing to do is restore the Homepage to your preference and remove the one from "Ask You".
11. Back in the Safari Preferences window, click on the General tab.
12. Under the Homepage section, type your desired URL to be the default start-up page.
13. Lastly, make sure to have the right Search Engine.
14. Go back to the Safari Preferences window and click on the Search tab.
15. Select your desired Search tool under the Search Engine section.
16. You may now restart the Safari browser.

Restore Google Chrome to Default Settings

Resetting Google Chrome to its default settings is helpful in deleting hard-to-remove extensions, such as "Ask You". This method is highly advisable to perform if you have difficulty removing unwanted extensions.

1. Open the Google Chrome internet browser.
2. On the address bar, type chrome://settings/reset and press the Enter key.
3. Click on Reset Settings on the sidebar and choose Restore settings to their original defaults.
4. On the confirmation window, click the Reset settings button to clear all entries for "Ask You".
5. Close the existing tab and restart Google Chrome. That should have removed the "Ask You" extension and associated objects.

Reset Mozilla Firefox to Default

This section describes how to remove unwanted extensions from Firefox that may be related to "Ask You". This process can fix many browser issues by restoring Firefox to factory settings without affecting your essential information (bookmarks, browsing history, passwords, and Internet cookies) on the browser. If you desire to remove only a specific extension, please see the manual removal of add-ons from Firefox.

1. Input the string about:support on the Firefox web address and press Enter on the keyboard.
2. You will now see the Troubleshooting Information page of Mozilla Firefox.
3. You will notice a section in the upper-right corner of the screen stating, Give Firefox a tune-up. Click the Refresh Firefox button.
4. If a confirmation window appears, click Refresh Firefox to continue.
5. Firefox browser will close and start the resetting process. When done, it will display a list of restored data. "Ask You" should be gone by now. Click Finish to open a fresh version of Firefox.

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