Remove Fake Warning from Microsoft Edge

By | Posted on August 21, 2015 | Updated on May 1, 2016

Fake warnings and alerts are haunting some Microsoft Edge users with sticky pop-up alerts. These pop-ups may vary from simple software endorsements up to a highly fraudulent phone support scam. One thing that terribly affects web browser is the malware’s ability to alter Microsoft Edge settings that makes fake warnings to show up as a default page or tab. The malware also freezes the current window to prevent users from navigating away from the page.

Here are some excerpts from Microsoft Edge users claiming to have fake alerts and warnings that have frozen the browser:

I have tried everything and ran Windows Defender. It could not detect any faults or malware virus at all but Microsoft edge is still frozen. I managed to get on Google and ran Malwarebytes and other programs but nothing would remove it…


I am new to Windows 10, and Microsoft Edge has been my go to browser. With school starting soon I have no idea what to do. This image is a screenshot of what happens every time I open up Microsoft Edge. You can hit the OK button but it does nothing, I cannot even access the settings in Microsoft Edge. The only way to close the browser is to use task manager…

To help you with this kind of trouble, we have provided simple procedures below. The guide will help you close the fake Microsoft Edge warning and keep it out of the browser permanently.

Guide to Remove Fake Warnings and Alerts from Microsoft Edge Browser

There are several options on these procedures which you can execute to resolve the problems from your computer and Edge browser.

Option 1: Disconnect Computer from the Internet

To be able to process the loop when hijacking your home page or tabs, malware constantly communicates to its server. This also gives the hijacker to execute whatever script is used for the loop. Thus, you must cease the communication between Microsoft Edge and the remote malware server.

1. Unplug your Ethernet or LAN connector if you are on a wired network.

2. Turn off your Wi-Fi Modem or Disconnect your if your Wireless access PC is connected on a wireless network.

Disconnect Wifi

3. Close Edge browser. If this is not possible, repeatedly hit Esc on the keyboard or click OK/Cancel button on the hijacker window.

4. Activate Airplane mode.

a. Click your Network/Internet Settings icon on the taskbar (bottom right of your screen).
b. Settings window will open. Choose Network and Internet.
c. Look at the left column and click on Airplane mode.
d. Turn on Airplane mode using the control on the right panel.

5. Launch Edge Browser and close the offending tab.

6. After going through these process, you also need to clear Microsoft Edge browsing data. See complete procedures below.

Option 2: Directly Open Favorite Links on Edge Browser

1. Restart Windows 10 (do not open Microsoft Edge browser).

2. Go to your Favorites folder. Typically it is on this location:

C:\Users\[Your Username]\Favorites\

3. Under the favorite folder, double-click on any URL and it will open-up with Microsoft edge, assuming it is your default browser.

4. As the browser hijacker is still present on Microsoft Edge browser, you will still see it as an added tab. DO NOT CLICK on the hijacker tab.

Close Edge Tab

5. Click X on the offending tab to close it.

6. You must clear all browsing data by going through the procedures as stated below.

Option 3 : Clean Microsoft Edge Browser Active Directory

1. Close your Microsoft Edge browser.

2. Navigate to the following directory and delete/clear all the contents.

C:\Users\[User Name]\AppData\Local\Packages\Microsoft.MicrosoftEdge_xxxx\AC\MicrosoftEdge\User\Default\Recovery\Active\

3. You may now start Microsoft Edge browser and see if the fake warning is gone.

4. Once Microsoft Edge browser starts, please clear all browsing data by going through the steps below.

Option 4 : Clean Microsoft Edge Shortcut Links

When the browser keeps opening to unknown web pages containing fake warnings and alerts, chances are, malware may have been hijacked the shortcut link. In these instances, try opening Microsoft Edge browser through the default list of All Programs. Also, checking and cleaning the shortcut links you always use to run Microsoft Edge can help resolve the issue.

1. Point mouse cursor to Microsoft Edge shortcut link icon you normally click to run the browser.

2. Right-click and then select Properties from the list.

3. Microsoft Edge browser properties will appear.

4. Under Target field, check if there are any extra strings pointing to a malicious web page. Remove unnecessary strings and click on Apply.

5. Click on OK and close the current window. You may now restart Edge browser.

6. Alternatively, you can just delete affected Microsoft Edge shortcut links and create new ones by going to Start > All Programs > Microsoft Edge, right-click and click on Send > Desktop (Create shortcut) or Pin to Taskbar.

7. After going through these process, you also need to clear Microsoft Edge browsing data. See complete procedures below.

Option 5 : Use Windows Task Manager to Close Microsoft Edge

1. Press Ctrl + Alt + Delete on your keyboard to run Task Manager.

2. Look for Edge under Process tab.

3. Right-click and select Go to Details.

4. Close all instances of Edge browser currently running under Details tab.

5. Cleaning browsing data after this process is a must. Follow the procedures below.

Lastly : Clear all Browsing Data

1. Open Edge browser if it is not running.

2. Click “More actions” (represented by ) at the top right corner of the browser.

3. Select Settings from the drop-down list.

4. Under Settings, please go to Clear browsing data.


5. Click on Choose what to clear button.

6. Please select necessary data and click on Clear to apply changes.

Share and Follow Us:


25 thoughts on “Remove Fake Warning from Microsoft Edge

  1. vic


  2. Jennifer

    Hi, this Helped me to clear the problem off daughter’s laptop. Thank you!

  3. Cliff

    I wish I could annoy and inconvenience these people as much as they have annoyed and inconvenienced me. I can’t praise you enough. Thank you for all your help.

  4. Cronus

    Excellent – and many thanks. It is surprising that Microsoft still claim to build a windows platform for an ultimate experience and they then produce a product like Edge which cannot seem to handle blocking such malware.

  5. Sasha

    Excellent! It worked like charm. Now I wish that everybody call the number 1-866-361-7747 and annoys the hell out of those people!
    Thank you very much for the procedure…

  6. Mary Brill

    Thanks. This worked for me. So irritated with Edge. Thankfully didn’t have it as my default browser.

  7. David Coldicutt

    Well explained and it worked beautifully; thanks.

  8. Richard Roppa

    Great help! Worked beautifully.

  9. Lynn

    Wow, I really don’t know anything about computers and you are my hero, that stupid warning is gone and his computer is fast again. THANK YOU!! The instructions were easy to follow and worked like a charm! He doesn’t have to shoot his computer now.

  10. Sam Hobbs

    In Option 3, close your Microsoft Edge browser, sounds easy but there are some scam sites that make that impossible. However I have discovered something that works for me. I closed all tabs I could but there was just one that absolutely could not be closed, if I killed Edge using the Task Manager and logged off then it would still re-open. So I put my fingers over the Alt and F4 keys and immediately after clicking Ok in the message box I clicked Alt+F4. I was able to exit Edge normally. Then I deleted the one file in the “Recovery\Active” folder that you specify. That fixed Edge so it worked as before.

  11. Chris

    System restore worked also. Use only on a system where you aren’t overly concerned about losing data or passwords etc.

  12. Al

    Thanks for the very clear and helpful instructions. Part of me wanted to call the 877 “technical support #” to blast them but I’m sure that would just open up a whole big can of worms.

  13. Mike

    Open Task Manager and Leave Open. Find Edge (or Chrome or Explorer… What ever browser is hijacked) Highlight hijacked browser and end task. Leave Task Manager Open. Left hand HOVER over Ctrl+W (two fingers) With left hand at the ready… Open hijacked browser with mouse and rapidly tap Ctrl+W (TapTapTap) not (Tap,.. Tap,.. Tap) (Hold down Ctrl and just tap W) to close browser. If not done fast enough, close browser again with Task Manager and try again. Rapidly closing browser does not allow the bad (script?) to load and lock your browser. If your browser closed with Ctrl+W, try opening your browser normally. This method has worked for me for the longest. I hope it works for you.

  14. Fuji24

    Thank You Sooo Much …. my Edge browser was kaput with a (software download site) tab that would not close or allow any access to Edge’s settings. None of the usual routines worked (restarting, removing short-cuts, etc.). I succeeded in booting out the rogue by closing Edge using task manager, then locating the …Recovery\Active folder of your Option 3 solution. There were two files in that folder. I deleted them. I re-opened Edge and .. poof … all back to normal. Much Appreciated.

  15. Richard

    I’ll try the fix, right now, I switched to CHROME.

  16. Angela

    Thank you very much. This helped me clear the fake message from my browser.

  17. David

    Thank you for this post. I was really upset as I had just rebuilt my computer from picking up a true virus, rather than just this browser hijacker. I hadn’t even set my restore points yet. I thought I was safe with my anti-virus and was only linking to site following the Olympics from Bing news. Turns out no where is safe.

    I followed your instructions and it worked liked a champ. 1st time, no issues. I am on a desktop and could not find an airplane mode, but changed every setting I could find to stop trying to autoread anything.

    Thank you for this posting. I am very grateful!

  18. Bikramjit Mukherjee

    The following worked in few seconds:

    Our frozen edge window did not allow us to access the settings option to be able to delete the history/cookies. Without closing the frozen one using task manager, we opened a new edge window . The new window was not frozen and we were able to delete the browsing history and cookies. Next, we closed the new window and used the task manager to close the frozen one. The problem was resolved.

  19. Bikramjit Mukherjee

    Forgot to mention above, the internet must be turned off.

  20. Raina

    I got a pop up scam with another tab opened, blue screen and that pop up in fron of it saying that bs and to call this number. I clicked ok on accident, and i did option 5, went to task manager and ended microsoft edge, and Internet Explorer. And then i went to go on internet explorer again and all that crap popped up again, so i went to task manager and ended it again. Now I’m doing a full scan with McAfee.. i don’t know what do, or if it will happen again.. how can i remove it for sure. The same thing happened on my moms laptop, but with her she accidentally called the fake number, let them into her laptop and gave them her number, cards, address. I happened to know about it and went to end that call when i heard her talking on the phone to them. But it was too late, it’s been a few months, and now her laptop is with the company to get fixed because the people at best buy, where her laptop was from couldn’t do anything about it, it was really serious. But i don’t want to have to do that, or have to take it somewhere to be fixed as we don’t have that kind of money to spend on fixing it.. And i also have a hard time trusting things or downloading things. I don’t want to screw it up even more. I need it for school as i do everything online.
    Now that full scan from McAfee just got done and it said everything is protected, not threats, spyware, etc… was detected. And i was safe. So i went to click on microsoft edge or whatever and it started up, but a second tab came up too with that same virus pop up scam.. I’m going to try another option from this page, but does anyone know anything about this stuff, I’m usually good with laptops, technology all that. I have a lenovo windows 10 laptop.

  21. Nitii

    I tried these steps on my laptop.. microsoft edge again popped up with multiple tabs as soon as I started the system… It opens the search .. kindly help.. I M unable to do any other task on my system nor can I type.. it’s really weird and annoying.. I am thinking of taking back up and reset my system if nothing works..

  22. Joseph

    Good Job Buddy…it worked….Thanks for being on the Web

  23. John Ostrowski

    When Microsoft Edge stops working cut and paste the following line into the Windows 10 search line function:

    The Search function then lists the above mentioned folder. Click on that folder name and Edge opens immediately to a Bing browser page that shows all the tabs that were open including the offending Warning tab. Close all those tabs using the X in the tab, then close the browser. When you re-open Edge it shows your normal home page. Problem solved! Don’t know why this works but it does. This seems a lot cleaner solution than many others mentioned.

    I keep this line of special text in a Word doc in an easy-to-find folder on my home screen so I can get at it and cut the line and paste it into the Windows Search line when I need it.
    Hope this helps.

Leave a Reply

Your email address will not be published. Required fields are marked *